Ashleigh S.
Yelp
Old Cutler Inn is a new addition to the area, and my family and I were genuinely excited to give it a try. Unfortunately, our experience was disappointing from start to finish.
We had reservations, but upon arrival the hostess was mid-conversation with someone, leaving us awkwardly standing there until she wrapped up. Once she finished, she seated us right away, but it took about 15 minutes before our waitress even approached the table to take drink orders. Sensing that service might be slow overall, we decided to place our entire order at once.
For drinks, we tried the homemade lemonade, which was actually very good. As starters, we ordered the yellowfin tuna tartare with tostones. The tuna didn't taste as fresh as we had hoped, but the overall flavor profile was thoughtfully crafted, with components that complemented each other nicely. We also had the house rolls--an absolute must, though they would've been even better served warmer. Out of curiosity, we tried the French onion soup, but it was completely lacking in flavor.
From our seats we had a clear view of the kitchen and noticed multiple dishes sitting out, ready, but not being taken to tables. The restaurant wasn't busy at all, so it was unclear why food wasn't moving more quickly.
For our mains, everyone except me ordered a burger. Unfortunately, the general consensus was that there was far more bread than actual burger, though the wedge fries were a highlight. I ordered the steak frites, and the presentation alone was a letdown - a whole, uncut piece of steak placed directly on the plate with no care in plating. For nearly $45, it was extremely underwhelming. I added a side of mac and cheese, which was flavorless and in desperate need of seasoning.
Service throughout the meal was inconsistent. Our waitress rarely checked in, and the very small water cups meant constant refills - but no one seemed to notice when we needed them. Another concern was the food prepper, who wore gloves but used them to touch everything - screens, surfaces, even shaking someone's hand without ever changing them.
By the end, we didn't stay for dessert. Unfortunately, we won't be returning.