Gabrielle M.
Google
I visited The Old Man Bar for the first time on Saturday night with a friend. The food was good, but unfortunately the service and tab process left a bad impression.
When ordering, I was told I needed to put a card down for the whole table and that we could split the total at the end. I was about to use the QR code, but the server said either option was fine. My friend doesn’t carry a physical card, which is why we chose a bar we heard utilized a QR system, so I gave my card to the server.
What wasn’t explained is that they place a hold for the entire table’s tab on one card. I typically never leave a tab open but wasn’t given that option here. My actual bill was around $30, and my friend paid his portion, but an $81.88 charge was left pending on my account, temporarily tying up about $50 I had budgeted for other plans.
When I asked about it, the server said it would adjust once the card was run for my total bill, but it never did. I later emailed management (the phone number appears to be disconnected) and was told that tabs should be closed after each item to avoid this, and that the extra amount could take 3–5 days to fall off depending on the bank. He was very helpful. Unfortunately, none of this was communicated while we were there. Had I known, I would’ve handled the bill differently.
Service overall was slow, and the server seemed distracted and forgot about our tab for a while, which added to the confusion.
I don’t think this is a bad place if you already know their system, but as a first-time guest, I left feeling frustrated. While the food was really great, this was my first and last visit due to the experience.