Karen M.
Yelp
Service! Is what you can improve. On Sunday, 7-13-25 came in around 2:15 p.m. and ordered meatball sliders and a side salad for take out. The cashier told me 20 minutes. Fine no problem. 25 minutes later I walk up to the counter and asked... they told me 20 more minutes. Hello! I'm not fine with this as I need to get back to work. I say... I'm going back to my store and I will call in 20 minutes... they say , okay. 20 minutes later I call and they say 30 more minutes. I said... cancel my order. They said ok and that they could do it without me having to be there. I say... fine. Needless to say I went back over there after my shift to make sure and sure enough they hadn't done it. But they did VOID the transaction right in front of me as I was standing there. And they didn't even say sorry. For anything.. no apologetics whatsoever.
I thought it was so strange that nobody even cared about the obvious, and the obvious being this, how on earth could they have told me 20 minutes in the first place when the restaurant wasn't even busy and all it was was meatball sliders and a salad. Nobody even offered to bring it to my store Being that it was going to take longer than expected. No one even offered a coupon or a discount for another or later time.
Meanwhile, the next day on Monday, my children wanted to meet me at Old Town Pizza parlor for dinner. I think to myself, well, maybe it'll be different today. I meet my children there at 6 o'clock.
The same cashier that I dealt with on Sunday, the day before, was there standing. I told him there will be six of us. He didn't even recognize me.. The restaurant wasn't even busy., he looks around and says to me about a table, good luck, finding a table grab one while you can.,
I look into one of the dining rooms and there is a table that could seat six people. But I told him I would rather have a large table in the next room. There were two dirty tables that were large enough, and he proceeded to clean them off. Then out of nowhere he got distracted, I guess and forgot all about cleaning off the tables so instead, I took the other table that I didn't want in the other room.. meanwhile the staff is blaring the stereo, I guess it's the jukebox, entirely way too loud, it was so loud we couldn't even hear ourselves speak ,?twice and even three times we asked for them to turn the stereo down so we could hear each other talk, it was blaring. Honestly it was the absolute worst service as the tall waiter guy / cashier, that I'd delt with the day before, who never recognized me from the day before , took forever to take our order, and although he had a pen and a pad, he would never write anything down and depending on his memory for our drink order that he had to come back to the table 3 and four times to re-ask, but it was. So I don't understand why he even had a pen and a pad to write anything down if he wasn't gonna use it anyway.. He took care of another table that was sitting behind us with a lot more care after they ordered. Bringing their pizza, caddy, their plates, their silverware, everything that they were gonna need for their dinner. And never did he bring any of that stuff for us we had to ask for it.. he took our food order. Our food finally came, one of my daughters had ordered an Albuquerque turkey that comes with green chili, but hers didn't come with any chili whatsoever, and being that nobody would come back to ask us how our meal was we had to get up several times and don't ask for things and one of them being about the green chili that wasn't on the sandwich., the green chili never came until she was already finished with 1/2 of the sandwich. Finally, the green chili came after the third time us asking..
It seems like everyone there was just so passive, or stoned out of their heads I don't know. I do know that nowadays everybody, wherever you go, our self-medicating on Gummies or vapes or whatever.., because the guy didn't look like nobody was home. The lights were on, but no one was home..
Anyway, thank goodness the food was good. For the exception of no green chili on the Albuquerque turkey.. I wish I could give five stars for the foods I'm only giving two stars for the food because the service ruined everything. The service sucks at old town Pizza parlor.
I will never go back.