melissa H.
Google
DO NOT ORDER FROM HERE.
My daughter and I ordered a delivery from Ollie’s Sichuan which cost over $50.
We ordered starters, and 2 mains, one of which comes with white rice, which we selected. Was given timeframe, but had to wait almost an hour extra hour on top of our delivery time. My daughter was so hungry and because we paid for it already, we couldn’t cancel our order. When the food came it was cold and the white rice was missing from the meal. Upon calling Ollie’s to ask for the rice to be delivered, I was put on hold many times without any notification and was then told that they will not deliver the rice to us because they don’t deliver at this address. This was a poor excuse not to bother, as they already delivered the food to us! They offered a credit rice, despite my efforts to inform them that I don’t live here. I informed them that we already paid for the meal which includes the rice, and she told me that I haven’t paid for it because it comes with the meal. A sad attempt to gaslight. At this point, you could clearly see the dishonesty and lack of customer service to rectify their mistake was never going to happen. So I left it; unsatified and my daughter hungry. Lastly, the food lacked salt and the soup depth of flavour, but the spring rolls and sweet and sour sauce were lovely. We received no acknowledgement of their mistake and no apology.