Nicole M.
Yelp
Don't get your jewelry from Marrow! While the actual quality of the jewelry is great, I wish I'd have gone with a different jeweler for my heirloom diamond engagement re-work. :/ The experience was nothing like I'd hoped for and I'm so sad and disappointed. :( My husband and I traveled to San Diego from San Francisco for a fancy Marrow appointment and I was so excited! I'd followed them on Instagram for YEARS and loved everything they did. Turns out, my "custom design" appointment was actually just a retail sales person (not a designer) that presented me with Marrow's existing settings. I had to use the silver ones for my try on because the gold set was in use; and once I was able to get the gold set, not all the settings were there. My appointment was way too short, very impersonal (literally nothing custom about it), and I didn't even see all of Marrow's settings; because again, some of them were in use during my appointment. Also, note that they use two-carat stones in the showroom rings, so of course they look great during try on lol. Anyway, I decided on the Camille setting in the store, and once they sent my CAD for approval, I realized my particular diamond (one carat) looked too small for the setting. In an attempt to gain more finger coverage, I made a suggestion to add side stones. They took my suggestion VERY literally (again, where is the fun "Marrow custom" design process here?) and added the side stones to the CAD for my approval. I didn't feel as though I could make any more edits at that point because they charge $250 PER CAD (!!!) for revisions - even super minor - and I was already in too deep $$$ with the deposit and whatnot. Long story short, the final design looked okay in the CAD and I approved it with some faith. But once I got my ring IRL, the design looked super disjointed. I contacted them to let them know it wasn't quite what I'd expected, and asked if they'd be willing to give me some sort of discount for a remake; I just wanted to see if they could lower the basket and perhaps remove the side stones completely or move them closer to the center stone to remove the awkward space between the side and center stones. They denied my revision request and wanted FULL PRICE to start over with the process like I was a brand new customer. I couldn't believe it, as I'd already purchased the setting, the gold, and the side stones. :( All in all a terrible taste in my mouth. Unfortunately I will be getting my wedding set redone in a few years by an actual custom jewelry designer. Do yourself a favor and make sure your jeweler at the very LEAST has a customer satisfaction guarantee. So so so disappointed.