Serena H.
Yelp
I have never been so, so disappointed with the service of a KBBQ restaurant.
There were 6 of us in total and we went in for an early dinner around 4:30 (we just landed in LA). Since it was early, we were the ONLY customers in the restaurant. We ordered Combo B, which is enough for 6 people to share.
Our first server, a younger male, was incredibly rude and unhelpful. We had to ask him several times for plates and utensils (not everyone had them when we were seated) and water. He seemed very annoyed whenever we reminded him that we asked for these things a while back.
Our one friend has dietary restrictions, so we asked if they had kimchi that wasn't marinated. The male server pointed at the marinated kimchi on our table and said, "But you have kimchi there!" We had to explain to him about the dietary restriction, but we were so taken aback by how reluctant he was to give us a side dish that is very standard at any Korean restaurants.
When our order arrived, our server didn't bother to cut or cook the meat for us, which is standard at KBBQ's. He just left the meat on the grill, which later burned because he didn't come back to cut and cook it. We thought maybe we were supposed to grill the meat ourselves, so we eventually started grilling with the wooden chopsticks. Since it was too hot, we asked him for tongs. He blankly stared at us and gave us tongs, which made us think that we really were supposed to grill the meat ourselves.
However, a different server came by and clarified that she will do the cutting and grilling for us. This server was better, but she was also pretty rude. When we asked for 5 bowls to split the jjigae, she told us that there's no way we can split the jjigae 5 ways. But she quickly said, "OK, I'll give you 5 bowls anyways." She came back with only 4 bowls. I don't understand why the servers here are so reluctant to give what customers ask for, especially when the requests are not difficult or unreasonable.
When more people started coming in, I noticed that the male server proceeded to grill for other customers. So it was very obvious that he had specifically didn't want to serve us.
The food and space were actually decent, but because the service was so poor, no one was able to enjoy the meal. I will NOT be coming back here and I will not recommend this place to anyone.