Khaila G.
Google
Small, tight interior. Very thin walking space, but cool wall decor. They let you know on their wall right away that they don't do refunds or remakes if you happen to get the wrong spice level-- which would be understandable if there was a server who you could ask how they would describe the spice levels before you made your decision, but there's not. Or not a friendly one at least.
There is a corner bar on your right as soon as you walk in, and kiosk on your left. There's already limited seating, but they limit it further by putting on their kiosk "if you order here don't sit at the bar"
If you go to sit at the bar to order, expect nothing but terrible service. I came in with a large but polite group.
Despite the sign on the kiosk, we asked if we could sit at the bar after ordering at the kiosk because there wasnt enough seats for our entire group to sit at the tables available. He goes, "don't sit at my bar because i'm not gonna make money"....? we repeated the question because we were confused and he just repeated the same thing, very rudely, as if we wronged him by being there at all. It let us know we are not guest, we are just a means to make money for this guy. Why work in a customer facing position if you're going to be that rude for no justifiable reason? An extremely poor representation of Oni Ramen.
We ended up finding seating and two of us sat at the bar after ordering because there truly just wasn't room for all of us. This is not the place to go to if you are with a larger party.
It's an open kitchen concept, we can see everything they are doing to the food, from prepping, finishing, serving, and bagging. The kitchen cooking staff wore gloves for the most part, but occasionally i witnessed them touching their face, scratching their nose, then dressing the food. Raw ramen noodles just sitting on top of counters as well. And to top it off, that exact same rude employee vaping openly around the food.
You have to get your own water at a self service water station, seat yourself, order your own food on a kiosk, grab your own food at their drop off station and take it to your table. Afterwards, take your tray and drop it off at the bar with their oh-so-kind employee. And the kiosk ask if you want to leave a tip. Insane.
The food was mediocre. The ramen does not have much depth the way other places do, but they compensate for that by adding spice they way other restaurants lack. Food mediocrity can be excused if service was decent. But it wasn't even subpar. We came here because a few of us have visited here a few times before, but this was by far their worst experience here. For the few of us where it was our first time, we would not return. Nor would we recommend it to anyone who actually wants to have a good, enjoyable meal.
A picture below of the employee so that if you happen to go, you can save yourself from interacting with him! So that maybe you can still enjoy your meal without feeling like you just offended someone who is choosing to work there! (I would have asked for his name, but he was so rude to not only us that I did not feel comfortable to do SO.)