Brandi
Google
Firstly, I wanted to say the drinks were pretty good, and the live jazz added a special touch. It was nice to have good music playing while we enjoyed our evening. We booked a table for a special occasion. Apparently, when you do that, it comes with a "surprise." We were not aware of that fact. We asked for the check once finished, and the staff brought over a baklava ice cream dessert and no check. It was good, but it took an extended amount of time to get the check. In fact, the service was slow all evening. When the check arrived, they charged us for the "surprise" aka baklava ice cream. We weren't happy about this as we never asked for the dessert. We assumed it was on the house because we never ordered it. There was no communication about this charge beforehand. So, please know that if you book for a special occasion, be sure to tell the staff: "You don't want any additional items brought to the table unless you specifically ask for them." Otherwise, you will be charged.
We asked for the charge to be taken off the bill. The manager offered to compensate us with a shot and a mocktail shot because I don't drink. I said I would prefer for the item to be voided. We were there an additional hour as they attempted to void the charge. They ended up voiding another tables bill and charging my friends card for their bill and charged both of us for our bill. So, we ended up paying over $200 for 2 drinks, 2 mocktails, a dessert we never requested, along with another tables bill. They tried to remedy the situation. They emailed a copy of the new receipt to us, took off the dessert, and told us that if we come back, they would give us a round of drinks. It is nice except I don't drink (which the manager knew), so it didn't feel like a geninue gesture.
I think its a nice place, but they need to work on communication and customer service.