Opal Grand Resort & Spa

Stayed here for 4 nights in June. Beautiful property. My room, although having tv issues upon checking in that was fixed within an hour, was very clean and lovely. All the restaurants, especially Drift, were delicious with wonderful staff. Pool area very clean with wonderful staff. Valet staff always had a smile and eager to help. The spa was amazing! The only person that seemed like they really didn’t want to be working there, was the woman at the concierge desk. Half the time she wasn’t sitting at the desk, someone had to get her when we had a question. And when she wasn’t sitting at the desk she did not look very approachable. Looking forward to a return visit.

Going here I felt like a fish out of water. I have never been to an establishment like this before. Sure I have been to other hotels as I travel but nothing this luxurious. Yet the staff treated me with the utmost respect and dignity. I never felt more welcomed and the place is immaculate. The rooms are nice and views are wonderful, and beach access I mean come on your get any closer and you will sand in your bed. The Valet was wonderful as we arrived and as we left.

Great and beautiful hotel, Great location, exceptional staff. Pool and pool staff was fantastic. Rooms are nice, some have balconies. Valet parking is mandatory and it’s expensive but possibly unavoidable if you have a rental car, etc. I did not have the time or put in the effort to investigate parking alternatives but if there is a parking lot close by that’s less expensive, that may be a great alternative and a way to save a little money? There is street parking all around the hotel, but it’s all meters, so that would be a pain in the but and not save too much money. |The onsite restaurant, Drift was also beautiful and fantastic food.

The Opal Resort is fantastic, accommodations were superior. The oceanfront room with a balcony was beyond beautiful. The food and service at Drift were above expectations and we returned for dinner every night. It was that good! Breakfast at the Monkey Bar was quick and delicious - the waffles are perfect. Cascade food and pool - fantastic. We never needed to leave the property. Opal has everything and anything that we wanted. Looking forward to our return trip. Thank Michael at the front desk for being so kind and going above and beyond to have the needs of my autistic daughter met during our stay at Opal

Amazing hotel on Atlantic avenue. This was our third stay and we will be back. Everything is perfect except for the serenity pool. Every day, it was filled with screaming children. Nat even a bit serene. I did suggest to the hotel that this should be an adult only pool but they told me it is open to all guests. That is truly unfortunate because it ruins the serene nature of this area

My wife and I just spent her birthday weekend there. We had a great time from arrival to departure. A special shout out to Annisha who provided top notch service. Thank you so much for the attention. Pool area is nice but gets too crowded in late afternoon. Bar drinks are good but expect to pay $16-20 for each. The place has several bars and restaurant locations to dine in or an easy walk to nearby good eateries. The next time I am in Delray, I am coming here.

I had been to Opal for an event once before - this time since the event was again at Opal I decided to indulge and stay at the property this time rather than nearby. From arrival to departure the service was everything you can expect. Depending on your arrival time and day the valet area may look impossibly packed but do not worry, the bell and valet staff are prompt, friendly and careful with your belongings and vehicle. The bars and dining staff are about the friendliest in south Florida in my opinion. I've stayed at any number of other top tier properties here and around the world and I put Opal high on my list of properties to return to if not as much for location (which is as good as it gets in Delray) but for the service.

This was our first time staying at the Opal. We heard great things but we can confirm all of it was true. Other than a few housekeeping glitches, everything was great from the time we checked-in and were given our glasses of champagne to entering our King Suite and see the amazing ocean view. This was also our first time in the Delray area. So much FUN and being from the PA & NY areas, being able to walk to many of the restaurant destinations or taking a quick uber trip was amazing! For my husband to walk anywhere is a win-win :-) weather was equally amazing. While out hometown was experiencing a major heatwave, the Fla weather did not disappoint. One day of rain showers then an abundance of sunshine! The spa was exceptional and this is coming from a person who loves a spa. The facility, staff and treatments I received were top notch! I want to THANK Akiko for one of the BEST massages I've had and to Andria for the amazing facial. The other bonus of this location was having the beach directly across the street. Having access to the pool and the beach was fantastic! We are already planning another get away at the Opal in the next few months. Highly recommend to visit the Opal Grand Resort!

A luxurious hotel on the ocean in Delray Beach. I have never heard of the opal chain before and now I see that they're in the keys, Maine, New Hampshire and around Florida. We left our car with the valet and wandered around exploring. We passed the Floridian gift shop with lots of Tommy Bahama and Lilly Pulitzer clothing & gift items. The large fitness center, spa, monkey bar, and market. There were lots of comfortable & attractive sitting areas.

NOT WORTH THE PRICE. There is nothing grand about this hotel. It was much nicer when Marriott owned and managed the property. A standard room is extremely expensive, over $600 per night. Plus a resort fee of $35. The management and staff training is that of a one-star hotel. I stayed for two nights in February. I waited 15 minutes to check in and was first in the. The front desk attendant was young, inexperienced, and not trained. She had to keep going to the back office to get answers to my questions. She gave no introduction to the amenities on site. I had asked for a specific room poolside with direct access to the pool area. After taking another 15 minutes to check in, I proceeded to the room. It had no direct access. I will just list the issues: Drift Restaurant - Horrible bartender service. Rude. We had to find placemats and set them up for ourselves. Expensive Fish that came out cold on a cold plate. Sent it back. Cheap room towels and toilet paper. Econo Lodge quality. Construction noise was right next to our room on the second day. The pool area was crowded on a weekday. For a resort that big, it had a very small pool and hot tub. The night before we left, we learned from a guest that there was an adult pool area on site via the spa. The hotel is across the street from the beach. They did not provide beach chairs or umbrellas, so those had to be rented from another vendor. For $600 per night, they should have provided a voucher. Overall, I experienced rude service from two staff members. The others were polite yet not trained to assist guests. The only good thing is that the valet staff was friendly and helpful. A few days after I wrote a review for the hotel, I received a call from one of the managers while I was on a work conference call. I asked if he would call me back tomorrow, but he never did. There are much better options in the area, like the Aloft and The Ray, with excellent customer service.

Disappointing experience. #1 checked into a suite that smelled like a HS football locker room. Even the housekeeper was appalled. The front desk manager questioned when we went to the desk to request a different room. Fortunately, the nice receptionist worked with us to find another room- still VD at 5pm. She moved us and had it cleaned, but that took 2.5 hours. Upon checkin they were to deliver regular coffee pods. It took 3 texts and 2 calls to receive the 4 coffee pods (there were only decaf pods in the room).

I visited this hotel for the day. I found the staff to be very nice and sweet. The pool area was clean and inviting. The hotel was spotless inside. They also have some nice swings to sit in in their foyer, see my photographs. I also visited their bar area around their outside pool and had a salad and a cocktail or two. A very pleasant place to visit, I recommend.

I didn't take any pictures. This hotel is very pretty and the staff is extremely friendly. The rooms were large and spacious but for the cost, they should be. The elevators are horrible. Half the lights don't work and they are slow. The garage smells like garbage and that ends up smelling up the elevator and first floor. Our balcony room faced the west and the fire trucks, work trucks, delivery trucks and all other noises were super loud in the room. They definitely didn't allow for sleeping in. I was there for a conference and the food was decent. The wait staff was amazing.

Looooovvveeee this hotel. My previous job held a 3 day conference there and honestly it's the thing I'm going to miss the most. The staff, the food, and the ambiance of the place is beyond amazing BUT if I said what I loved the most is the decor....it's really hard to capture in pictures the beauty of it. The other great part of this hotel is it's a short walk to the beach. Literally right across the street. Easily my favorite hotel I've ever visited.

I spent some time at the Opal Grand with a group of women for a weekend retreat. It was a lovely weekend with friends and fellowship. This was the first time I was in West Palm Beach Fl so it was a great experience to be at a resort that was DIRECTLY across the street from the beach. I will say that despite the location being so close to the beach. I would like to see this resort updated just a bit. There was a limit to the number of outlets in the room, and usually, resorts have USB outlets. The rooms need to have windows that can open, or the balcony door can open so that you can get the stale odor out. The location is nice, as there are several local restaurants around that are in walking distance. The resort has a couple of places to get food, but the hours were kind of different at all places. There is a large gym to work out in with a great availability schedule. There is a banquet room where the staff prepared a group brunch. The food was pretty good. **The beach requires payment for chairs, rental is by the hour**

Upon arriving to the Opal, you feel like you are coming to a luxury hotel based on the lobby but that is not the case. Our entire stay was very mediocre. The pros of the hotel is great location within walking distance to many restaurants and shops. The hotel is also beach front. They also have a rooftop bar area where you can get drinks and appetizers which is a nice place to go in the evening. The rooms are pretty bad for the price of them. They are very dingy, lots of scuffs, dirty walls, and need a complete makeover. The bedding and pillows are horrendous (motel status). You need an extra blanket because they basically give you a sheet to sleep with. The pool area is very very very congested and you need to make sure you get up early to put stuff on the chairs to "reserve" them. The pool staff is very strict with making sure they check you in for towels and wrist bands. There is no guests allowed whatsoever to go to the pool area. The opal does not have any beach service as well so if you want chairs you have to rent them on the beach and shlep your own towels from the pool area down to the beach. You also have to bring your own food and drinks because that's not provided as well. The valet service takes forever. It took about 40 minutes to get our car one day from valet. Every other time our car was requested 30 minutes before we needed to leave and it still wasn't ready by the time we got to the front. This is an over priced hotel with poor service and no amenities. I do not recommend staying here if those are the things you are looking for.

Just stayed here for a conference and had a great experience! The service was great and the hotel is right across the street from the beach and there are so many shops and restaurants within walking distance.

One of if not the nicest hotels in Palm beach county. Oveall great location and nicest place. Party rooms restaurant and spa and walk across the street to more restaurants and beach Pavillion.

We had rented about 20 rooms for my family's wedding and while staying there for 4 nights I couldn't get any sleep because of the noise coming from another room and then I got another room they had construction noise coming from the floor on top. I asked them what was the noise and they couldn't tell me what it is. They denied any knowledge of the construction and ignored my complaint. On top of that they parked my car outside where it got covered in birds crap everywhere, had to pay 100 for detailed car wash. After all they only give me 30 refund for 1 night of parking and none for the noise, when we spent 100k from everyone at the wedding party. I didn't sleep for 4 nights and had terrible experience. Do not come here if you trying to sleep.

Our next family adventure take us to Opal Grand Resort located in Delray Beach Downtown with a category of 4.4 and more than 1,748 reviews, this resort is an a classic of decoration and innovation. We going in Christmas time you can feel the magic of the season in this place, they have so many details to see in the lobby you are trapped in a magical place, the employees are also very friendly. We were not staying just to visit, everyone come closed to ask do you need help or something Sr. Before Opal this is the Marriott property and we stay an complete weekend now after a see the new owner Opal Grand Resort I believe in 2024 this Resort is in my favorite list to visit.

Best Ever ! I have the pleasure of working with Katy Hill and her staff helping me with my son's Rehearsal Wedding party I was amazed by the fantastic service and professionalism Not only the beautiful room provided the best assistance the food was amazing Thank you again .

I didn't stay in the hotel, but I did stop by for dinner and drinks and let me say this pasta was PHENOMENAL!!!! The drinks were delicious . Great service and the restaurant itself is beyond beautiful. Would TOTALLY recommend for date night. A bit expensive but it's off the water so I expected that.

If I could give this place less than one star I would. We arrived the first day and were greeted by a lovely person at the front desk, were excited to have an espresso machine in our room and felt generally very comfortable and excited to be there. In the late afternoon that day the staff stuck a notice under our door notifying us that that electric would be off the following day in all of the rooms and limited with emergency lighting in the rest of the building from 10am-1pm. This was very inconvenient, obviously but made worse by the fact that we were going to be dealing with two days of pouring rain. We had breakfast at the Monkey Bar in near darkness and then decided to venture out despite the rain to some local shops and to get lunch elsewhere. They offered nothing in exchange for this inconvenience and seemed annoyed that we asked for clarification because the desk had told us the common areas wouldn't be affected. We asked multiple times for more shampoo and conditioner, only to wait hours for them to send just shampoo. We asked for non-decaf coffee for the room, waited an hour only for a man to show up with literally just fist fulls of decaf coffee pods. Small things but there was clearly a lack of attention to detail. The day following the power outage, it was still raining, but we tried to make the best of it by going to the pool for the short periods it was clear out and spending some time in the hot tub when it was chilly, but for some reason at this hotel apparently a less than sunny day means that they don't need to staff the pool area or give anyone towels the entire day. I even went inside to the desk to request towels and they assured me we could go in the pool or hot tub and they would have towels waiting. 40 minutes later when it started pouring we found ourselves shivering by the towel area wondering why nobody had brought anything despite their apologies for the missing towels and promises that they would bring some right away. The entire area had old wet towels from the day before strewn about and had clearly not been attended to for the entire day. (I have photos of that that I'll attach) Eventually a kind maintenance man took pity on us and grabbed us some spa towels so we could get dry enough to go inside. The WiFi in the room never worked properly, the elevators were slow and the control panel areas were caked in greasy handprints dawn of the dead style. The icing on the cake was on the last night I came home from dinner at 9:30 PM and in spite of my do not disturb sign on the door there were cleaners in my room who had the audacity to snap at me for trying to walk in. They then made me walk out and proceeded to make me prove it was my room by swiping my bracelet, which I understand is a good security measure and I'm happy to comply(although laughable considering they shouldn't have been in there themselves) but their attitude with me as a guest was just awful. The front desk person that we had originally dealt with gave us a half day refund for the day with the power outage and honestly she was lovely but we had to press the issue to even get a small compensation, and honestly it was too little way too late. I can not believe this place has the nerve to call itself a 4/5 star hotel. What an absolute waste of money.

When a hurricane hit Florida and our flight was canceled we phoned to cancel however the full amount of the entire stay was charged as a "deposit" and the Opal has a policy of no refund even if a hurricane hits. Very disappointing that after proposing to pay for the first night that the management insisted on keeping the entire amount of the stay. Actually told I should just work through my credit card company if I don't like the Opal policy. Ouch!

Donna in the lobby gift store was incredibly kind and helpful. Also love that they are generous with water for guests in rooms and pool area.

Stay away from the pool bar and order your drinks elsewhere. The manager Shannon is extremely unaccommodating and rude.

Beautiful hotel! Right near the water, so you can walk and enjoy the beach. That's one of the highlights. They also have a great pool area with a bar/restaurant right there. The food from this spot was delicious and you get a good portion for the price. Everyone was friendly at checkin and were calm despite being a very large group needing to check in. Love that they have a Nespresso machine in the room - game changer for mornings! Beds were comfortable, Nest products for showering (great quality) and provided plenty of clean fresh towels for our stay. I recommend this hotel to anyone heading to this area.

Overall the experience was wonderful. All the staff members were extremely friendly, especially Robin in the gift shop, who was very sweet and helpful and Jodi in the Monkey Bar who was friendly as well and so funny we laughed all through breakfast. My only complaint was the room, not that it wasn't nice, clean and roomy, but the balcony had an ocean view AND was right over the air conditioning units which were unbearably loud and made it impossible to actually use the balcony. When the balcony doors were closed you could barely hear them, however, since it was so hot outside we didn't mind not taking advantage it. I will say, if you can get an ocean front room, it's worth the expense, our friends room view was spectacular.!

What an absolute gem! From the moment you pull up to valet, you can tell this place is something special. The attention to detail is impressive, and the staff--especially Michael at the pool--went above and beyond. The little café offers great coffee and snacks, and the Drift restaurant is fantastic with excellent options, service, and reasonable prices. It's just steps away from plenty of restaurants and shopping on Atlantic Ave. Our 2-queen suite was spacious and comfortable. The only minor downside was the small closet space, but that won't stop us from coming back multiple times!

Management would not offer a credit on a cancellation charges that was unavoidable. Refused to understand our problem and kept our payment in full.

We spent the weekend recently at the Opal Grand due to our friends getting married. They had blocked off a floor for those attendees coming from out of town. Overall, the experience I found good, with a very comfortable room and splendid hospitality. From the moment we arrived at the valet, we were treated well. All the staff with whom we interacted were friendly and accommodating. The valet staff was efficient and fast, immediately helpful with luggage in and out of the car. The concierge staff was attentive and helpful when we had a question. The bed in our room was incredibly comfortable, as was the couch in our suite. The shower had excellent water pressure. I also loved the espresso machine in our room, of which we took advantage and enjoyed some pours of espresso and coffee. The balcony was lovely and peaceful, with a view of the ocean to the right. The dining options were solid. Both my wife and I were happy with our experiences. The pool area was also very relaxing even with the crowds. Two things that took away from the experience included the inability of some of the electric outlets to draw power to charge laptops and phone from the desk, lamps, and walls. Additionally, the hallway and elevator interior in the hotel-room floors (3rd floor, for example) felt dated. The hotel felt still in the process of being renovated, with the hallways in the hotel-room floors feeling still trapped in the 1990s compared to the lobby and the actual hotel rooms. But overall, we had a decent hotel experience. But for the price you pay a night, some improvements need to be made, which hopefully will come to fruition when we stay the next time.

Upon checking in there was other people's belongings left in the room and a cheese plate we didn't order, that also had a bug in it. Called down to the front desk and the staff said they didn't even know why the cheese plate was in our room in the first place, an employee came up and only removed the cheese plate, nothing else. He just laughed and said, "Oh. Sorry." Disappointed, hotel is not clean.

Amazing visit to this resort!!! Loved from beginning to end.. gorgeous decor, pool area, palm trees and more palm trees ;) friendly staff, delicious food at all the outlets and the property is a classy beautiful upscale beach vibe!! Can't wait to return!!!

I looked at this hotel and thought i made a reservation. For two months I never received an email confirmation or reservation number. I eventually chose a different hotel. Three days before I traveled, I received a charge on my credit card for the reservation. I spoke with three different people including the "manager" and they refused to refund my deposit. They said they sent me a confirmation email three days before my trip. I eventually found the email in my spam folder with their "rule" that if they didn't hear from me in 24 hours the deposit would be forfeited. What a ripoff! I have in all my 50 years of travel ever dealt with such unreasonable "management". They offered for me to use the deposit but only at their hotel before the end of the year. They are part of a collection of hotels and refused to offer the deposit to a different hotel. I cannot fly/travel now due to illness. I would never recommend this hotel. BUYER BEWARE.

I had some customer troubles before I arrived. I was connected with three different customer service reps who were rude and unhelpful. But once I arrived at the hotel I found everyone to be friendly and helpful The hotel itself is in a great location with lots of great dining and drinking options.

I have UC so ran downstairs to use the bathroom and didn't have my bracelet on. I'm currently in the lobby at 6AM because the front desk at the Opal hotel (the guy who handed me water 5 hours ago) won't let me back up.

Great experience! Very classy, beautiful hotel. Valet parking working very fast, smooth check in, beautiful, very clean room. Great location. Will return soon! Thank you

This resort is AMAZING! When I checked in Micheal was so kind and gave my son and I a beautiful room that was perfect for us! Upon arrival there was a short line in which a glass of champagne was offered. We had to wait for the room for 30 minutes. The front desk held our bags and we waited by the pool. The pool at this resort was gorgeous. Service was top notch and the live music musician was fantastic. Overall I would say between service, location (on the beach), and the room you would be hard pressed to find a better place to stay in Delray. We will definitely be back!

The Opal Grand is optimally located on the northwest corner of Atlantic Ave and Ocean Blvd across from the ocean shoreline. It is a hotel spot with a long history over the past decades until it more recently morphed into the Opal Grand. The hotel is constantly improving itself and has a gorgeous well-adorned lobby with a spa and few restaurants, one of which is Drift which has a remarkable interior. I can't vouch for the food as we only ordered drinks, but the custom cocktails were excellent and the bar area was next level as they say (I intend to go back for meal at some point). The pool area has a small bar which was closed around 930pm. The pool is gorgeous at night, lit with multi-colored underwater lighting. At night, the ocean view is pitch black (Delray has sea turtle low lighting requirements). The OG plans to add a deck next to the pool facing the ocean, which I'm sure will even more enhance the appeal (can anyone say "best place to watch the fireworks?"). I've read a few of the reviews and can understand how it may not be optimal if you have stayed at the hotel during renovations, etc. Also, there is a review claiming that the hotel lacks attention to detail, which is simply not true, at least in its present form. I live in Delray Beach and even with monthly spraying, a palmetto bug manages to slip through even now and then and it is especially a challenge for buildings next to open-space such as the shoreline. I think the Opal Grand is far more worthy than the 3/5 rating (as of 07/30/22). One thing I've learned is that you have to read thru the reviews, some are not very useful and unfortunately can lower the overall rating quite a bit.

The room/hotel is clean but lacks attention to detail for $$$ spent. There was a cockroach in our room. It probably came from this open access panel in the bathroom. When I told the front desk about the cockroach they laughed like its acceptable to find roaches in your hotel room. It's not. Picture of roach in toilet after I killed it. Not to mention the outlets on both nightstands didn't work. Great location but that's about it.

The service at Tammy Fender spa is fabulous. Spencer, my massage therapist, went above and beyond to ensure I felt comfortable, relaxed, and relieved when my massage was complete. Not only did Spencer make me feel comfortable, but the staff at Tammy Fender Opal Spa was over the top. I will definitely be back!

NOT SO GRAND. Renovated but many items missing. Ironing boards. Magnifying vanity mirror. Closet space limited. 3 small drawers. Complicated TV. Filthy balcony. Bird poop everywhere!

This hotel is horrendous. They don't answer their phones, They don't deal with problems. I have been trying to resolve an accounting issue for two months. 15 phone calls later, I still don't have an answer. Out of frustration, I reached out to the General manager Julia Phillips who also does not return her phone calls. This is a luxury property with substandard service. Stay clear and choose another property.

Worth a stop but in a very expensive area. Ate here on a work trip at happy hour. Staff was friendly enough. Happy hour wasn't started at the time announced on papers throughout the hotel. I got several kinds of wine that were ok but not great. Had the mushroom flatbread. It was good but not as crisp as w would have liked. Also got the eggplant appetizer. It was served w a few vegetables and a cracker type item that was ok but not great. The dish didn't really come together. If in the hotel is ok but not a must visit.

i enjoyed the Opal Grand and was especially pleased with how beautiful and fresh the room was. The vibe was upbeat and aesthetically pleasing. I have to say of all the staff the most friendly and helpful was a lady named Grace who worked in the beautiful store located in the main lobby. While one could find anything from tylenol to sunglasses the clothes were absolutely beautiful and I noticed meticulously cared for by Grace. She was incredibly knowledgeable and helpful and my daughters and I really felt so welcomed because of her warm demeanor.

I am a big fan. Been here over 10 times in the last couple years. The atmosphere is amazing. The location is right across from the beach. The restaurants are all very good and the addition of the roof top bar has added another great spot to hangout. The staff at the pool bar are fantastic. Thumbs up to Dan, Sylvia, Ashley and Brooke

Place seems newly renovated, comfortable lounge and chairs, although the hotel is beach front, the restaurant is not Service was slow, food was mediocre, drinks were good I consider that the prices were overpriced for the quality of food, I wouldn't say that I don't recommend but if you can go to Prime Cut Yacht Club

The hotel has a relatively contemporary look, a laid-back coastal feel. And when you walk in, you feel that you're going to have a great time. However, for the price, the overall experience falls terribly short. There was ONLY ONE WORKING ELEVATOR in the south tower during our stay -- and the hotel was sold out and had a large wedding. The average wait time for the elevator was +15 minutes (we were on the fifth floor). Whenwe checked why this was the case, we were told that both the staff and guest elevators had been down FOR OVER A MONTH. They've had this issue for over a month!!! Meanwhile, each time we needed to go up/down, it was a ridiculous wait. Also, the elevator is hot and stinky (imagine, both guests and room service and housekeeping using the same un-airconditioned elevator all day). This was a huge frustration and most guests were really irritated about it. Three different guests we were huddled with on different trips said they had gotten stuck in the broken elevator (that didn't have an 'out of order' sign on it). We attempted to instead take the stairs, but they lead to the basement. If you want to take them to the lobby, you have to hope you find a staff person to help you, because there isn't a direct lobby entrance; you have to cut through the kitchen and boiler room in order to get there. We got lost as did other guests. I don't think I've ever experienced confusing emergency exit stairs previously. The staff isn't very pleasant. They seem bothered and blunt. They do not have good customer care at all and definitely not good front-of-house people. The hotel DOESN'T OFFER BEACHSIDE SUPPORT OF ANY KIND. The beach is across the street and is public. So, if you want chairs and umbrellas, you have to rent them from a service: $16/hr or $64/day for two chairs and one umbrella. We paid $64 for full-day use (but it rained more than half the day). The hotel's website doesn't mention anything about having to rent chairs/umbrellas. Even something like "sold separately" on the website would've been helpful. The information on the website makes it sound like they're offering those amenities for free. We took the Brightline, because we thought we didn't need to bring our chairs and tent; had we known those amenities weren't included, we would've driven and brought our own. We were given a wrong room number and key upon arrival, so we had to go back downstairs (remember the elevator delays?!?) and get new ones. Then, when we got the correct key to the room, the toilet was leaking. They sent an engineer up who said we needed to switch rooms. So back downstairs (and the long elevator wait) to get the new keys. They did provide free breakfast for us the next day, unprompted, which we appreciated. Oh, and we were charged $62 for someone else's order (it was charged to the broken toilet room that we were in for less than 10 mins, so it was most definitely not our charge). When I called to have this charge reversed, I was told I had to speak with accounting when they're back in the office. Translation: My problem. Not theirs, even though the incorrect charge is their error. The spa is very expensive. A 60-minute massage with gratuity automatically included is $225. My sister forgot her toothbrush. She called down to see if they had any, and they said they'd bring it up. Thirty-five minutes later having not yet received the toothbrush, she called down again, and was told "sorry, we're too busy, you need to come down and get this yourself." No follow up call, nothing, and again, remember: the elevator story.... My favorite anecdote, however, is that they have door attendants who graciously open the door for you as you approach the front and back exits -- which gives the experience of luxury and attentiveness. HOWEVER, IT WOULD'VE BEEN FAR MORE HELPFUL TO STAFF THE STAIRWELL DOORS SO THAT GUESTS CAN MAKE THEIR WAY TO/FROM THE FLOORS TO THE LOBBY VIA THE STAIRS instead of getting lost in the boiler rooms. This hotel is terribly over-priced! And suuuuuuper disorganized. It feels like a fake-out: like the staff knows all of the issues and they know that guests are being dupped, but they pretend it's all ok, like a big "nothing to see here, folks." We paid a lot of money for a good experience, but I've had a better overall value proposition at a Holiday Inn. Mostly, we stayed in the rooms, because of the issues with the elevatory, the rain and the overcrowded pool. For all the kinks we experienced this weekend, the staff seems to be unbothered by all of it. The RSVPs keep coming in and they keep charging full rates, regardless of the poor quality of service, lack of amenities and bad, bad, really bad elevators. And, of course, ZERO communication with guests ahead of arrival advising them of what to expect. There isn't anything Grand about this hotel AT ALL. Like, literally. (PS: I've never written a review like this, that's how irritated I am)

First and foremost, as a very busy full time mom and full time business owner, I have to say, I never get to write any review..however, I was in complete shock of how amazing my family and I felt when we went on our staycation to Opal...Kassandra Crespo was the reason for my family having the best time of their lives in this resort!! Since the moment we would go down to the pool/beach area, Kassandra was attentive of our needs, our wants, and everything in the middle! amazing amazing customer service and hospitality from her...my kids felt At home because of her and I couldn't thank her or Opal enough!!! See you soon. 100% recommend especially because of our amazing experience with Kassandra!!

This is a decent resort but they were doing construction at 7am and it was so loud and woke me up multiple times. I heard pounding from my hotel room nonstop and it was hard to sleep in. I'm on vacation- please let me sleep!! They allow dogs which is great but it's $75 a night when the hotel is already overpriced. The best part of the hotel is the shower head and shower pressure. It was so nice!! The hotel itself was kinda clean- there were a lot of kids around so I get it's hard to keep it clean. The valet takes forever to pull up your car. It took 15 mins at least to bring our car up front.

I will never stay here again!! The worst customer service ever. Really bad attitude when you call for room service then the food never came. I called back after 45 min and lisa (guest service) was the rudest person I ever had to deal with after paying my money!! For the money I spent I should have gotten a lot more!!! Please go some where else.

Everyone here is super friendly room services was very fast and delish, very clean and doggie friendly area lobby is connected to a nice restaurants gym and side pool area

Beautiful hotel and very well located literally across from turquoise blue waters. The hotel lobby is gorgeous. There is a casual café inside, a nice restaurant, a spa and a boutique on the other side as well.

This property was not worth the price. Parts of it look like 4 star resort, but nothing about the experience of staying here is worth 4 stars. The customer service is terrible. We just kept running into situations where it was clear there is such poor hospitality management. I truly regret spending my money and PTO here.

Our worst hotel experience... from check in...literally...until checkout! Check in was 4pm, our room was not available until after 6pm. The manager treated us as if we had a 3rd head... we got more reaction from a wall then her! It was as if they were doing us a favor! The Monkey Bar, lord I can't even begin... from a lost host that looked at us like she was confused, she never took our name down, well they don't take anyone's name, it's a disaster! The forever wait, they never put in our order... the hotel was full to capacity and the restaurant with only one, did I mention 1 server!!! Crazy!!! This went on the entire stay!! Gets even better, we walk in our room to find a man in our balcony cleaning the sliding glass door!!! My husband asked him, what, why are you in here! We left a DO NOT DISTURB sign on the door... he said "Mgmt sent him"! We ask him to please leave, call Mgmt and Nathalie and Greg resolved the issue with a " we apologize "!!! Unreal!! The property is beautiful, unfortunately the staff is inexperienced, and the GM was completely unfazed by any complaint.

I went for brunch on Easter Sunday. $10 to park and over $100 per person. The money for the meal was not an issue. The issues: 1) Dogs sitting at the table on chairs. When I inquired I was told that was the owner and there was nothing the staff could do. I believe this is a health code violation. I asked for a refund and I would go elsewhere and I was told I could not get one. What a waste of $$$ and the entitled do as I say not as I do. 2) Seriously charging for parking when it's over $100 per per person to eat

My hubby and I headed to Delray Beach for a few days needing some respite time - we are helping care for my elderly mom. We are so glad we came! The first night at the Opal Grand we stopped into the Monkey Bar for a bite to eat. The hors d'oeuvres were here delicious - wings and lobster tostadas. They did not disappoint and the presentation was lovely. Our bartender Lily was an absolute delight and she makes a fabulous pear ginger martini. Our checkin was quick and the staff has been amazing. We visited with Alex at the pool bar and found him to be friendly and attentive! We highly recommend the hotel and the amenities! I should also mention that our room was perfect and just what we needed! Thanks for the much needed R&R!