George Z.
Yelp
I came here after seeing stellar reviews on both yelp and trip advisor. As an American traveler, these are my top two sources after exhausting recommendations from friends. Unfortunately, the glowing reviews of this place could not be further from the truth.
I generally do not care about bad service as long as the food is good, but this place falls flat on both fronts. Besides making multiple basic mistakes which I can fully forgive owing to cultural differences and language barriers, the service here was completely unacceptable. The first dish that we were served came with a large piece of styrofoam mixed into it. When I brought this to the attention of the nearest restaurant staff, they immediately brought it back to the kitchen and replaced it. However, that was the extent of their effort to make up for this egregious error which could have easily gotten someone very sick if they weren't carefully looking at what they were eating. This might be acceptable behavior if this were a below average restaurant in the middle of a tourist center where nobody actually cared because business is guaranteed. However, because of the fact that this place is so highly rated, expensive, and tries to be a fine dining establishment, what happened with the service is absolutely unacceptable and unforgivable even considering language and cultural barriers (for the record I have enjoyed every other restaurant in Spain I've been to so far and had no problems with either of these issues).
Besides the service, the food was awful as well. We asked for and ordered the recommendations but all the seafood was very mushy and over cooked. The mussels in the seafood mix were smelly, the octopus was over cooked and mushy, the shrimp had the texture of paste, and the sea bream came with bones which we explicitly asked multiple times about before ordering. Everything was also too salty overall.
The only redeeming quality was the waiter bringing the bread. He was completely on point and the bread was fine. The wine was pretty good as well and was completely necessary to wash down the food.
Overall this place is very overpriced and the service is worse than the other restaurants in Madrid that are not nearly as expensive. If you are a visitor here I would actively suggest avoiding this place since there are so many other better options for dining.