Donna Jordan
Google
Extremely Disappointed!
I made a reservation at Orange Sky Lounge on May 3, 2025 to dine on May 6, 2025 at 7:00 p.m.
I arrived early, around 6:00 p.m., with the excitement of enjoying dinner while watching the sunset—a highlight that I had specifically requested in my reservation notes: window seating to view the sunset. I was told I had to wait until 7:00 p.m. to be seated, which was fine, and I ordered a drink at the bar.
However, when it was time to be seated, I was directed to a booth away from the windows.
I explained that my reservation specifically requested a window seat, but was then informed—only at that moment—that window seating required a $200 minimum spend for dinner.
As I was dining alone, it became clear that I didn’t meet that threshold, and no exception was considered.
There was no mention of this minimum anywhere on the reservation site, nor was I contacted about it beforehand.
I felt completely blindsided, disappointed, and frankly, disgusted by the lack of transparency and inflexible policy.
I felt like I was penalized simply for dining alone. The entire point of choosing this restaurant, out of the many excellent dining options in Scottsdale, was to enjoy a meal while watching the sunset. That was taken from me due to unclear policies and poor communication.
I want to take a moment to commend Vicki, a staff member who was kind, attentive, and the one bright spot during my visit. Her customer service was greatly appreciated. Unfortunately, her professionalism does not make up for the overall experience, which literally left a bad taste in my mouth.
I will be returning to the area in a couple of months, but I will never step foot in Orange Sky Lounge again. Their business practices are deceptive, and they clearly lack regard for their guests’ expectations.
If you’re considering this spot for the views—be warned!
Note: There were plenty of empty seats by the windows when I arrived and when I left (review pictures). There was no reasonable excuse for denying me the seat I requested in my reservation.