John M.
Yelp
I have been a loyal customer here for years. I prefer "to go", especially since the pandemic. I love their Breakfast Sandwiches. I buy one at least 15 times a year. I ALWAYS leave a 20% tip, even though I rarely have time to sit & eat. This past Father's Day I had a plan to order 3 breakfast sandwiches for my2 adult kids& I to have breakfast together:) to start the day. I called & a woman answered & said we are NOT TAKING ANY TO GO ORDERS TODAY, & hung up on me before I could say a word. I understand they were busy. I did not let it ruin my day, but I found an alternative. Today, I thought I would try again. I called, a woman answered and asked me to "hold". I was driving/working, not too far from the restaurant. I was not on "Hold" technically, because I could hear every word being spoken by her. 0nce, she said "how can I help you" so loud, to a customer at the counter, I thought she was talking to me! She was not:( I kept driving to OurKitchen & was psyched to get one of my favorite breakfast sandwiches:) The place was busy, but there was a stool available. I sat down, still had my phone connected to the store. She said hello, asked me if I wanted to order. I said yes, I would like to get a sandwich to go, and I have been on the phone with you for the last 8 minutes hoping you would pick up. She looked at her phone, said "no you are not" while she disconnected me.....as i showed her the live connection on my phone, she hung up her phone, then went to the counter down a few seats & starting talking with another group of customers, & ignored me. I waited for a couple minutes, & decided I needed to go elsewhere for food in the future. Just a heads up to the restaurants & businesses out there trying to survive &compete. When you treat customers who regularly visit your business, sing praises about your food & the breakfast sandwiches to everyone they know, tip well, & despite being disappointed in a big way the last time, try again to have an enjoyable experience, & RUDENESS is your response, I just cannot seem to convince myself I should go back again, or suggest anyone else does the same. Again, you don't earn my business by being rude, unprofessional, & lie. It will be quite some time before I go back there, if ever. I apparently am not the type of customer they want. The sandwiches are a 5, but the service recently has been disrespectful, rude, & unprofessional.