Earnest C.
Yelp
Fabulous food, however, the service was highly disappointing. We had been sat but wasn't greeted by our server Nate until about 15 minutes in, in which he introduced himself and offered to bring out water. Lemons were requested with the water, however they weren't brought out with the water. Actually had to ask 2 different times afterwards, which was about 10 minutes or so and finally got them. Then another server came about 15-20 minutes later and asked if he could take our food order, however, we had not even been offered to place a drink order, which we made him aware we had been sitting/waiting. He apologized and took drink orders.
I will say drinks were great. I, myself, ordered a glass of Rose' and it was very tasty. Everyone else in the party seemed to be pleased with their drinks, with the expectation of 1 who never got their drink at any point through the meal even after making it known. We were really wanting to get more drinks but felt it was best to not even try to order a 2nd round. Hell, we were never asked how the drinks were or if we wanted to order any additional drinks. Miss out on sales
Meanwhile our server could be seen constantly running back and forth frantically as if he was beyond overwhelmed with the 3-4 small tables he had. He then finally came to take our food order and then we of course waited and got food in a timely manner. The food was great and very tasty. I ordered the crab cake and I must say the chef did so well. Everyone in regards to their meals were highly pleased, however the only damper in regards to the food service was someone in the party had to request a condiment(ketchup) at least 4 different times before they got it(took about 15 minutes). Nate, himself never returned after food was delivered, however, he did come to check and asked how it was going pretty much when everyone was done eating, so it made no sense to us. Thank goodness were were a easy party and didn't require much. I got a chance to taste the brie cheese grits and I was so impressed! Overall, the food experience itself was amazing.
When it came time to request the checks/bills, that was horrific. Nate split checks up pretty much correctly except for like 3 people and he had to re-do/fix theirs at least 3 times before we could pay and depart.
Our party of ladies were very easy going and only ordered 1 round of drinks and food with no requests other than lemon for water and ketchup, however, the service was beyond flawed.
We hope to return sooner than later and give the restaurant another try, of course with a more skilled server, that way we can suggest/recommend this restaurant because of its great food it does have to offer!