James M.
Yelp
We were big fans and regulars - no longer.
We are regular customers of Oz and this was so weird, bad and genuinely "WTF?" that I need to write it here.
I hate to delete my longstanding 5 star review of Oz Pizza just to make sure the owners see this and hopefully take some form of action, but the phone, according to employees, is "Broken and we can only talk. We can't hear you." So there is no other way to reach them.except to reach out via social media, where we have received no response either.
On September 2nd, I called to place an order and, per the instructions given on the website, called instead of ordering online because we had a request that the online ordering system wouldn't process.
An employee picked up the phone and after I started talking, she said "You need to go online and order." When I said that I needed to give some specifics for the order she told me "Well, our phone is broken and I can't hear what you're saying. You need to go online and order because I can't hear you." I found this odd because timing-wise it felt like she could hear me and just didn't want to bother with taking the order online.
Then it got worse.
I arrived to pick up the pizzas, passing the "MASKS REQUIRED" sign on the door. Normally Oz is fantastic about masks.
2 employees were at the front counter, entirely unmasked. Not wearing masks under their chins or whatever - simply not wearing them at all. I told them "I'm disappointed to see that you're not wearing masks." The guy said "OK" and just stood there. I said "the sign on your door states masks are required." He said "OK" and just stood there. I said "I'll be contacting your store owners since you aren't following your own company policy." He said "OK." Neither made any attempt to put on a mask at all, even after I said I was an immunocompromised individual. I kept it cool and left the building.
Oz has lost our family's business until we can be assured that these employees will be complying with the posted company policy. Please reply / contact me to discuss this since your phone is supposed broken.