Anne
Google
**Beware—Horrible Experience for Our Wedding!**
We had the most disappointing experience at Pacificana for our wedding. The venue lied to us, claiming that our guests consumed *24 cases* of 24-pack beers, which is clearly false. We provided our own alcohol of 15 cases of red wine, 5 cases of soju, and 4 different mixed drink bowls with multiple refills—there is no way 576 bottles of beer were also consumed. This felt like an attempt to make us pay for more than we actually used.
On top of that, the venue was supposed to provide us with a cocktail hour and a 4-tier wedding cake. They delivered only a 3-tier cake and the cocktail hour ran out of food *immediately*. Guests had to wait 30+ minutes for more food, and when we asked to order additional food like mei fun to supplement what was already running out, the manager verbally assured us it would be comped because it was their mistake. We were shocked when they charged us $120 extra for the food at the end of the night, and they denied ever offering to comp it saying there needed to be written proof.
Even worse, my mom brought 4 glass punch bowls for the alcohol, and the venue threw them away instead of returning them to us. During clean up, they also threw away our table signs and holders without any communication. The lack of regard for our property and the disorganization is inexcusable.
To top it all off, a shareholder’s children from a party upstairs were roaming around during reception, and we later discovered that they had stolen our wedding Pikachu plushies (which were in boxes, wrapped in plastic, and clearly marked). The venue manager called the parents and was told that the kids “found” the plushies—yet these Pikachus were dressed in wedding clothes! They also took 300 Pokémon cards that we had provided for guests to sign as a memento. This was incredibly unprofessional and disrespectful.
The poor management, lack of security, and total disregard for our special day left us heartbroken. Our wedding day was marred by these issues, and I cannot recommend this venue to anyone. Do not host any events here.