Henry C.
Yelp
As a loyal, long-time customer of Pad Thai, I'm extremely disappointed with how I was treated over a small billing error that was entirely their fault.
I placed a To-Go order and was quoted $67.29. When I arrived, the staff handed me my food and told me the total was $44.41. I questioned the amount, but was assured it was correct--so I paid, left, and went home to feed my family, which includes my elderly mother that requires extra care.
Within minutes, I received a text and several missed calls from the restaurant informing me there had been a mistake--I had underpaid by $22.88. Even though I had asked for confirmation at pickup, I still did the responsible thing and told them I'd return the next day to pay the difference. They asked if I could pay over the phone immediately, but I explained that I wasn't able to pay at that moment.
That should've been the end of it. Instead, I continued to receive multiple texts and calls that same evening and again the next morning--even after giving them a specific time I'd be back to pay. At that point, the excessive follow-up felt more like harassment than customer service.
When I returned and paid the balance as promised, I asked why I had been hounded so aggressively. The staff blamed the manager for pressuring them to call repeatedly. Whether that's true or not, it reflects a serious lack of professionalism and customer care.
My family has owned restaurants for over 40 years--I understand mistakes happen. But over $22.88, this should have been used as a training opportunity, not turned into a pursuit. In the end, they chose to lose a loyal, returning customer over a small, fixable error they caused.
Was it worth it? Not in my book. I definitely won't be returning.