Fred
Google
A very pleasant stay with lots of very good points and a few teething issues. First of all, we would definitely stay again and look forward to doing just that. The staff were amazing, including the welcome which was really refreshing. The food was fantastic, the 6 course tasting menu and wine pairing were very special, and the new somelier really went above and beyond to explain the pairings.
The wine cellar is also a special place.
The scenery and location is absolutely second to none and well worth the travel getting there! The building is almost magical! We stayed in a small Cottage called Hillside which was an upgrade and had a hot tub. Fantastic building, although fixtures and fittings no quite so regal or up to spec as the rest of the main house.
Beautiful open real fires. Really created a fantastic ambience.
Now for the points to work on.
- Communication to hotel team from rooms is very difficult, tried calling several times to no answer.
- room service non existent, especially after 9pm. Menu extremely limited in room. No mini bar with drinks/snacks apart from sparkling water.
- turn down disappointing. No still water left by the bed, no petit fours etc
- bed extremely hard, no soft topper etc.
- no aircon
- far too many cheap Halloween decorations, out of sync with the luxury hotel vibe. Bit disappointing.
- hair dryers in room very old and no power, and dirty.
Overall, a pleasant experience and its set to get better with the addition of another restaurant, a new Chef Partner and Spa, so very much look forward going back. Once the team address a few finer points, it will be amongst the best, most relaxing and romantic hotels in the UK, rivaling the best of city and countryside hotels. It was also refreshing to see the owners in and around the hotel, showing genuine care.