Palé Hall Hotel 5 star hotel

The hotel is under new ownership and he is already making his presence felt, in a very positive way.||It's a lovely property, very well kept along with the beautiful gardens. Everything is quality with beautiful furnishings as one would expect with a Relais & Châteaux property. ||In addition, some lovely thoughtful touches to mention:|Small bottle of fresh milk, large still and lightly sparkling waters in room fridge. Excellent coffee machine with several capsules. All replenished daily. Stylish crockery and glassware in the room. Complimentary gift of small local bottle of Mead. And of course lovely large white fluffy towels, even a small darker flannel for 'make up removal'. We were kindly upgraded to the duplex cottage. Kettle downstairs, bathroom upstairs so much appreciated the turndown service always filling the kettle with water so that we didn't have to do that......ready for our morning cuppa in bed!!||Our only gripe (hence not 5 stars) was the food which we had expectations. There is very little choice, only set fixed price and they were not flexible. We were there for 3 nights and there is nowhere decent close to eat (pub close by is in dire need of a takeover/makeover!). One meal the mussels starter was ok but the broth overly salty, inedible (we had apologies but that's it). One night we resorted to ordering sandwiches room service (dry and filling was very mean).||Service /staff was very mixed though I'd like to mention the lovely ladies at breakfast Shelly and Marina.||On departure we were handed a very thoughtful departure bag for our journey home including 2 cans of water, packets of local biscuits, postcard of thanks from the hotel, a pen.||Overall we had a fabulous and enjoyable stay and with the new owners will only improve, elevating this property to another level... would be tempted to return!

The house is simply stunning as are the grounds. The welcome was warm and friendly. The rooms are lovely, except for the bar room, this is, in my opinion an odd room, a pink colour on the walls that doesn't sit right, clashes oddly with the curtains, the items on the fireplace we're out of place too, and the modern artwork pieces just weren't right. The food was lovely, but the 5 star really goes to the staff who were impeccable throughout our time here, professional, friendly and attentive, thanks guys (the toilets were lovely too which is always a bonus).

Myself, my mother, and my large energetic dog had a wonderful stay at Palé! The staff went above and beyond to welcome us and our young shepherd. Many places claim to be dog-friendly, but are instead more ‘dog tolerant’— Palé was truly the most welcoming place we’ve ever visited with our pup! We stayed in the Bracken room, which was lovely, and we enjoyed wandering the grounds and ordering room service. We also had a fabulous dinner next to the fire in the Huntsman Bistro! One of the best features for us was a fully enclosed area for our boy to run around. The Palé Hall Hotel is such a special place with incredible staff and grounds— I would highly recommend it to those who wish to travel with their dog!

A Beautiful hotel in a peaceful location. Our rooms were extremely comfortable. We chose the 7 course dinner option which was very enjoyable held in the stunning dining room. The younger staff were quirky, delightful and very helpful however 2 of the more “mature” ladies could do with remembering they work in the hospitality business as they treated some members of our party on more than one occasion with a slightly irritated attitude that was uncalled for. The breakfast was well executed but was the smallest and possibly meanest we have ever had in a 5 star establishment. Here there is definitely room for improvement. For example, “the full Welsh” included half a mushroom, half a tomato and half a slice of black pudding. It felt like there was a shortage of supplies? Overall a lovely visit and we will certainly return when next in the area.

A wonderful Sunday lunch experience to celebrate our wedding anniversary. Food quality and presentation excellent. Waiting staff both friendly and efficient. A beautiful building and interior with many original features. The Ge.neral Manager, Debbie, took time to explain the history of the estate, her enthusiasm for the place was obvious. She also had left a card on our dining table to wish us a happy anniversary. Will certainly be going back.

This was our first visit to this beautiful hotel and it certainly won't be our last. From being welcomed with a glass of bubbly on arrival to being waved off after breakfast the following morning everything was absolutely perfect. The attention to detail is like nowhere else I've ever been and It's the little things you notice. It's not in the least bit stuffy either and the staff are both impeccably professional yet friendly and good fun as well.||We had a wonderful room overlooking the gardens and it was just so comfortable. Lovely linen, gowns, pillows, bedding and so on and you felt like you were really in a place that knows what luxury is. A small jug of mead was there for you along with a welcome card as it was our anniversary and a plate full of chocolates. All of these were provided complimentary and it just sums the place up really.||as I said, it was special occasion for us so we pushed the boat out and went for the seven course tasting menu. we are privileged to dine out a lot and we both agreed it was the best meal we have ever had. We also had the wine flight to go with it which Made it even more special and whilst it wasn't cheap it represented excellent value in our opinion.||I'm not going to talk about individuals in terms of the staff as they were all top class. They seem to genuinely take pride in their work and that you have a magnificent time whilst you stay with them. I can certainly say this was the case and congratulations to the management for having such a motivated and engaged staff.

Lovely hotel, amazing setting, fabulous breakfast and dinner in the bar one night. Paul, the concierge, was particularly friendly, professional and helpful. Rooms were lovely with views of the grounds, luxurious bed linen. Attention to detail in the decor is evident.

Pale Hall is a beautiful hotel located in the Welch countryside. The hotel and grounds are meticulously maintained, the hotel and wait staff very accommodating and knowledgeable. Our room was spacious and beautifully decorated. The only problem, and it was a major one in my estimation, was their attempt to add an extra 300 pounds to our lodging bill when we checked out. When I inquired about what the extra charges were for, the hotelier, instead of explaining them, became agitated and said “Well they’re all right there”. Upon further inquiry she indicated that the room charges were in excess of what our tour company had told us. I insisted that the rooms were all prepaid and there should be no additional charges. Finally she relented and said she would discuss it with the tour company. Of the five hotels we stayed at in Wales, this was the only hotel that tried to add additional charges to our bill. The whole checkout experience significantly detracted from the otherwise wonderful stay we had there.