Palihotel Westwood Village

If I could give this hotel 10 stars, I absolutely would. I’ve stayed here multiple times over the years, and after a recent 3-year break, I’m thrilled to say it’s just as exceptional as I remember. The rooms are beautifully designed with every thoughtful touch you could ask for—and let’s talk about those beds. Insanely comfortable. The showers have incredible water pressure, and it’s clear that every detail has been carefully considered. What truly sets this place apart, though, is the staff. Every person I interacted with at the front desk was genuinely kind and welcoming. A few even remembered my name in passing—small gesture, big impact. They anticipated what I needed before I even had to ask. And for my fellow coffee lovers: the 24/7 coffee and delicious breakfast treats are a total win. I’ll absolutely be back—and recommending this hotel to everyone I know.

I really enjoyed my stay at this hotel. The location is convenient, close to UCLA, with many food options nearby. The hotel is clean and comfortable. The garden area is quiet and a nice place to relax. The breakfast and lobby area are clean and comfortable. The coffee is good, and the breakfast is fresh and tasty. The staff was helpful and welcoming. Vanessa was super sweet and kind. One of the receptionists, her name was Ito. She helped us figure out how to get to the Hollywood sign. She printed directions and explained how to use public transportation. Coming from New York, I wanted to try the local transit, and her help made it easy. This was my first visit to Los Angeles, and I felt welcomed. I would stay here again.

I had high hopes for my stay at Palihotel Westwood Village, but unfortunately, the experience fell far below expectations. No comforter was provided for the extra bed, not even a blanket. When we asked, they said it was “a child’s bed,” as if that excused it. Despite confirming daily housekeeping at check-in, our room was never cleaned. Staff insisted it had been, but we returned to unmade beds and dirty towels. We checked out early because it was just that bad, and the two nights we stayed ended up costing almost as much as the three nights we canceled. The manager decided to waive the extra bed fee and framed it as a “good gesture,” as if I should be grateful for such service. Because In reality, I had two uncomfortable, sleepless nights at Palihotel. Thankfully, we moved to 1 Hotel right after this, and the rest of our trip was smooth, relaxing, and exactly what we needed. I hope management takes this as a wake-up call to improve both housekeeping standards and internal communication. It’s a charming hotel in theory, but in practice, it failed us on every basic level.

I was blown away by the exceptional customer service — something that truly feels like a lost art these days. Every single staff member, from the warm and professional manager, Morgan, to the welcoming front desk team, to the courteous valets, went above and beyond to make our stay feel special.||The hotel itself is charming — like stepping into a boutique hotel in Paris, yet tucked away in the heart of Westwood Village. The ambiance, attention to detail, and peaceful setting made it a perfect retreat.||This place is a rare find, and I can’t recommend it highly enough. I will absolutely be back. Five stars all the way!

Stayed for 5 nights with my boys, it wasn’t until day 2 that I realized the area we were in. It felt a little transitional, the area, and the hotel itself was very Retro, a boutique feel, with a combination of minimalist and chic. When we explored we found lots of shops and restaurants that are walkable and the location was close to the highway so you could go whenever and get there in 30-45 mins. The staff were very friendly, and helpful. They recommended a few places to go with my 6-year-old that were pretty fun. The only thing I have to mention is they do not have an elevator so lugging luggage up 3 flights of stairs wasn’t fun. Overall, great stay.

Fantastic location in the heart of Westwood—easy walking distance to UCLA, local cafes, museums, and shops. The hotel was clean, quiet, and well-managed, making it a great base for exploring the area. Staff were helpful, and check-in was smooth. Rooms were comfortable and had everything we needed for a short stay. If you’re looking for convenience, comfort, and access to the best of Westwood, this is a great choice. Would definitely stay again!

The building and decor are lovely and the staff very friendly and helpful; the bed is also very comfortable. However, the Standard Room with King Bed is really only suitable for solo travellers and seems to be set up that way (one robe, one set of towels). It’s difficult to overstate how small the room is: the bathroom sink is in the bedroom; the wardrobe/storage space is almost non-existent; the fridge can only be accessed by moving the chair; the safe only accessed by moving the bedside table etc. And because your neighbours are so close, whenever they do anything (from closing a blind to using the bathroom) it feels like they’re in your room with you … which, depending on the hours they keep, can seriously hamper a decent night’s sleep.

Such an amazing and beautiful hotel! It’s on a quiet street. Parking available by valet but we used street parking (some spots are meter pay, some free but 2 hr limit). Very clean and comfortable room. Super friendly staff. The breakfast was fresh & delicious. Coffee / latte machine in the lobby was great.

Boutique hotel within walking distance of UCLA campus. Lots of restaurants, coffee shops, and shopping within walking distance as well. Room was on the small side but it was nice and good for a quick overnight trip. There isn't a parking lot here, but free street parking for certain hours of the day, or valet which will also be parked on the street. Just a heads up, there is no elevator at this hotel. The waters in the room are not free, but there was a drink dispenser downstairs with water. Check out was at 11 but our keys stopped working before then.

I had high hopes for my stay at Palihotel Westwood Village, but unfortunately, the experience fell far below expectations. No comforter was provided for the extra bed, not even a blanket. When we asked, they said it was "a child's bed," as if that excused it. Despite confirming daily housekeeping at check-in, our room was never cleaned. Staff insisted it had been, but we returned to unmade beds and dirty towels. We checked out early because it was just that bad, and the two nights we stayed ended up costing almost as much as the three nights we canceled. The manager decided to waive the extra bed fee and framed it as a "good gesture," as if I should be grateful for such service. Because In reality, I had two uncomfortable, sleepless nights at Palihotel. Thankfully, we moved to 1 Hotel right after this, and the rest of our trip was smooth, relaxing, and exactly what we needed. I hope management takes this as a wake-up call to improve both housekeeping standards and internal communication. It's a charming hotel in theory, but in practice, it failed us on every basic level.

Cute little hotel right by UCLA and the Westwood village. The rooms are small but clean and the bed is comfy. My only complaint is parking can be difficult and while they offer valet (at a charge) it's not available 24/7

A very cute boutique hotel, right in the middle of Westwood. Super easy valet parking right out front or you could park in one of the big lots that surround Westwood. The staff for check in was on point and very quick. The rooms are the perfect solo traveler rooms, no elevator, but only three floors. Quiet well decorated and great amenities. If you're coming to LA for a day a week this is a great spot to hang. No bar or restaurant but great breakfast pastries and coffee plus little snacks in the afternoon. I enjoyed my stay.

BEST HOTEL!! I had such an amazing stay here. The staff is so kind and helpful. The rooms are clean, beautiful and unique! I loved the vibes of this hotel from the exterior to the lobby to the room themselves! They have complementary grabbing breakfast every morning featuring croissants, bagels, and fruit, which was so great It's located right next to UCLA, and there's a small downtown with restaurants and shops within walking distance. Pretty safe neighborhood overall as well!

This is a very cute hotel with an attentive staff. It's located in Westwood near UCLA. The rooms are good sized and have lots of extras. They have a grab and go breakfast in the morning. Ice water and coffee always available. They even have cappuccino, espresso type drinks available all day via machine in the lobby. I stayed in a room with two queen beds. Bed was comfortable and there was even a small sitting area. The only reason I gave this hotel 4 stars instead of 5 is that its walks are quite thin. I could hear people above walking around. I would still recommend this hotel because of its great price, location and staff.

Very tough to review this place due to the huge gap between the good and the bad but I'll give it a shot: The Good - The beds here are awesome. The sheets are great, the pillows are soft and I probably had the best sleep I had in a very long time (at least according to my Fitbit) while laying on this bed. The sleep was consistently good every night. - The rain shower in the bathroom is A+++. The water pressure was terrific and it was always nice and hot. - The toiletries (soaps etc) were pretty good. - Housekeeping did a nice job every day. Normally a great night's sleep + a nice shower is an automatic 4-5 star review from me, but here there are some huge cons as well The Bad - As many people have said, you will never get an answer from this hotel's front desk. I mean NEVER. If you're super lucky, maybe they will call you back. But good luck ever reaching anyone. This is because there is literally only one person at the desk, aside from maybe 2 when the manager is around. It's an exercise in frustration to get anyone to answer the phone and for this reason people really shouldn't stay here, like EVER. - I was overcharged at this hotel and it took a lot of work to get it resolved. Even though I booked the room at a specific rate, I noticed my charges were way too high. Turns out they overcharged me significantly one night and I had to literally try and track people down to help me change it. It took multiple front desk visits and several unanswered calls and an email to get it resolved, though I'm still making sure on my CC bill. - The above wouldn't be a pain in the ass if trying to get the front desk or manager on a phone to do anything wasn't like torture. - The hotel breakfast sucks. Sorry I'm just not into bougie bread and fruit. I am more than happy to pay for something more substantial. The food here is just not great IMO. - The room is small, which was fine for me except it's impossible to work in the room as there's no desk of any kind. I guess I was fine typing on my bed for a bit until my back hurt, so I ended up in the lobby which was ok but not really great for working either. - The HVAC is wonky, it's either too warm or too cold. Good thing I don't mind it being frigid to a degree but it's hard to get the temperature right. I didn't drive so I didn't experience the parking valet situation. I will say some folks on the staff were friendly and nice, however others seemed either inexperienced or generally annoyed, which wasn't a good vibe. Also take note, don't stay here if you have a hard time carrying things. There are no elevators. Generally I really wanted to like this place (I liked it enough to stay an extra couple of nights b/c of the nice bed) but the horrible lack of communication with the front desk totally ruins the vibe of this hotel, especially since it isn't cheap (min $400 a night for me, well aside from the one night they grossly overcharged me despite my confirmed booking for a rate that was way lower) ... you cannot charge this kind of price and give this kind of terrible service, no matter how bougie you are.

Had a great experience at the Westwood Village location! Staff was courteous and understanding of our needs, and was able to get us into our rooms quickly. They do have a really pretty garden view on the side that your room could look out to, which was a nice plus! It has a rustic feel and colonial aesthetic inside and breakfast was very cute utilizing this theme. The hotel does not have an elevator so it gets difficult lugging your bags to the third floor, but rooms were spacious and comfortable!

Quaint little hotel in Westwood Village, walking distance to shops and restaurants and the Fox Theater. Super convenient but Target was like 3min walk away. I love the modern yet contemporary theme of the hotel! The rooms were so cute. They were decorated very thoughtfully. The standard room was comfortable. I moved to the biggest room the Deluxe Room with the Garden View it was spacious and had a cute sitting area. The hotel serves free fruit and pastry in the morning. The service is pretty good for a small boutique hotel. I will definitely stay here again next time I'm in LA for work. 4.5 stars!

Stayed for one night and left feeling quite disappointed. I answered the post stay survey and was never contacted by the hotel. Pros: clean, aesthetically appealing rooms, easy to find street parking. Cons: we were put in a miniature room, it could only fit one side table, the bed was horribly uncomfortable (soft and worn), the comforter was thin and synthetic. This hotel has no real amenities so you'd expect the complementary breakfast to be decent, it was not. Green bananas, Yoplait and coffee mate, nothing 4 stars about that. When I spoke with the concierge about the bed, there was nothing that can be done and upon checking out no one asked how the stay was, it was literally "bye, you're all set to go". This place is lacking in many areas, but in particular good hospitality.

So cute! Very French! Such a lovely hotel. Nice and quiet. Self serve espresso machine. Walking distance to plenty of shops and restaurants. Friendly service from the entire staff. Look forward to staying here again!

I am so torn about this review. It is in Westwood, "big plus plus" and confusing part is that it is nothing like a hotel so I'm not sure how to rate this place it's almost like this was perhaps apartments for students long ago maybe even when my stepdad played football there. The closet/kitchen/sink is not your ordinary set up and then the toilet shower in its own room and so you have to pass through the bedroom to go wash your hands. However we had two full-size beds very comfortable and a large TV. I went downstairs every morning for the coffee (yes, no maker in your room) which got me out of bed but the pods were sometimes tricky and you'd lose them so that seemed a bit wasteful but it was excellent Espresso. Then they ran out of caffeinated coffee which was kind of a problem for everybody in the building. (ugh!) There is a strange lingering smell in the halls or the back part of the building where I was, can't put my finger on it, not great. They also had incredibly large baked goods: plain croissants and almond croissants and blueberry muffins. It was hard to resist I only had the almond croissant once which was good, there seems to be a lot of parents and kids staying in this place and a lot speaking french. It's perhaps sort of like a way to visit the campus of UCLA and stay here, I suppose. I chose to stay here to be walking distance to a friends house and be in between Santa Monica and LA proper for an LA trip with my kids. Was looking for something different-this was. The other odd tidbit is that valet only works till 10pm and even if you've taken your car out temporarily, they can run out of spaces so they will tell you of places to park but that is what I mastered on this leg of the vacation-you're better off using the meters on the street which you will need to set an alarm to pay your meter on the Parkmobile app precisely at 8am or just move your car by 8am. Take a picture of your meter's number to put it in on the app. Then you buy yourself 2 hours till 10am in your parking spot. On Sunday, the meters don't start till 10 or 11- yay we all get to sleep in a bit but for me it's check out day. I think if you want to be in walking distance of UCLA/Westwood Village in a cozy, updated re-vamped former student boarding house?- that is this place, it's just right for what it is. It almost feels like updated old fashioned dorms. But not your usual hotel type amenities you might expect so if you can go with the flow this is more than fine. Oh and no elevator if you are on 3rd floor with Suitcases. Remember, it's not exactly a hotel. My kid said to me, "I miss real hotels." (deadpan) LOL (read the fellow Yelp reviews, they are pretty spot on~I was determined to just check it out for myself.) PS Bring an extra long Charging cord to plug into the wall to reach somewhere it can rest while your phone charges.

My husband was airlifted to UCLA unexpectedly. After trying long term facilities, I walked around finding the right place that would make me feel comfortable during his stay. After I saw the charming entrance, I walked in and met Cindy at the front desk. She immediately gave me grace, sympathy, and offered me a long-term rate due to our unforeseen circumstances. Even if she didn't, I knew this was the right fit for my needs. The rest is history, the entire staff became like a family to me and my friends and family that flew in to be with me. The fresh pastries, ice, and espresso machine kept me fueled. Housekeeping never let me down, and the bed and pillows are to die for after a long hard day. Not to mention, I've never had an air conditioning unit work better than I did in our room! I never saw a single thing look dirty, our entire day. When you have a family member in critical condition, and you have some time to spend at a hotel, this was the place to be. Edgar in valet, was always so pleasant and ready to help. Juan was also great on parking tips and hospitality, and the rest of the staff was truly amazing. I felt right at home. I can never thank everybody enough at this hotel for making the hardest time in my life, much easier. We will be back for a lot of follow-ups and a major surgery in the future, and I'll do what it takes to stay with this team. Team-You feel like home tucked away in a little beautiful place in Westwood. thank you for just being you!

This place is mediocre. It is clean. The room was tiny and the shower was 3x3. The "breakfast" was minimal options. Yogurt and a croissant and an apple is all you get. Do not fall for the valet SCAM. They charge $42/night to "valet" your car. They will park it on the street about 30 feet from the valet stand. You could have just parked it yourself and walked a few extra steps back to the valet stand. The signage indicates you can park overnight on the street for no cost. Just pay the parking meter (using the app is super easy) for any daylight parking for the prescribed hours. We parked on the street and had no issues finding a spot or with security of our vehicle. When we asked the front desk guy about parking options at check in he played dumb and feigned to know nothing about the meters on the street. Sad way to try to SCAM people into $42/night. We won't stay here again.

Cleanliness: 4/5 Its fine but there is a staffing shortage, and thus housestaff services were request only. The hallways smelled kinda sweaty but the rooms were ok. Amenities: 1/5 Definitely felt catfished by the website. Yes its a cute botique hotel with nice decor and bougie fridge but it is SO TINY and they fill it to the brim with expensive drinks. Theres no table in the room, only chairs and stools so dont really think about comfortably doing work or eating with privacy. The beds are comfortable enough, but the sheets had stains. There was no elevator, and no hotel parking (there is street parking and valet parking). They boast a breakfast when you reserve but its literally just some pastries. The espresso machine is nice that it is 24/7. The lobby sofas were ok but the chairs were pretty uncomfortable. Location: 5/5 Great location if you want to stay in westwood village. Walkable to everywhere around the college campus. Lots of restaurants and pretty much anything you'd need during your stay. Staff: 5/5 THE BEST PART OF THE HOTEL! Shout out to Ana and Cindy and also the new girl. Everyone was friendly. They are awesome and really made me feel welcome at the hotel and did everything they could to accommodate my requests. TLDR: Came for the millennial vibe, stayed for the awesome staff.

Pali Hotel is such a GEM. Starting with the chic Parisian vibes outside, the inside is equally as stylish and comfortable. We love this boutique hotel far more than the big chains. We live nearby and book this hotel for visiting family members often. When they are in town, we spend a lot of time here; it never disappoints. This has become an extension of our LA home. The staff from the Valet, to front desk to housekeeping - everyone is so kind and just goes above and beyond. The beds and rooms are so comfortable; and you don't get the plain, cookie cutter hotel vibe. The rooms are unique and have personality. The snack drawers are always a big hit with the kids. Another major win has been that Ralphs and Target are literally across the street! So if you forgot anything or need anything - you're covered! Overall, if you are visiting anywhere on the westside, this is the place to stay. This has become our go-to option and recommendation. Central to Century City, Brentwood, Beverly Hills, WeHo - easy access to 405. It's just all around great. P.S. We loved it so much here that we did a staycation at their fabulous sister hotel in Hollywood!

Palihotel Westwood is a quintessential lovely boutique hotel. Situated in the heart of Westwood Village you get a glimpse into an era, 1930's/40's, that withstands time. Offered are wonderful, comfortable, and stylish accommodations. Sweet patio vignettes to relax in. Service is impeccable. Staff is very friendly. Wondering what the situation is with Covid-19? Don't wonder, do not worry. Proper protocols are followed. Every room after check out is fully cleaned and quarantined a minimum of 24 hours. All staff wear MASK and GLOVES 24/7 The hotel is a stones throw from shopping, museums, eateries and UCLA. My favorite walk to eats is Diddy Reiss Cookies, Freida's, Fat Sal's, Headliners, and of course Plateia at UCLA. Also, located approximately 3 miles from the Getty Center. There are a few Palihotel locations. One in San Francisco I will try with my next visit to the City. I will definitely stay at the Westwood location again. Thank you Hector for an amazing stay!

STOP! There is no elevator so you have to carry up and down your luggage. No phones in the room so if there's an issue you need to go down to the reception-- lots of up-n-down. Breakfast is only croissants, yogurt, and jelly - coffee from the machine. Your room will not be cleaned unless you asked for it by placing a sign on the door. No desk in any room. Nit worth the money! Oh, lol, when a guest takes a shower you will know bc you will hear the water running through the pipes.

Don't book with a discount. They'll banish you to a room under the stairs and *in the lobby*. You'll hear every single check in, and anytime someone drops and breaks a coffee cup, which turns out is often. You'll hear every stair stomp of every guest. They'll also use the damaged goods on you. Sheets with weird stains and bathrobes without belt loops. It's a cute place, but the Harry Potter room killed the vibe. Ask for not-that-one and point to the creepy dark door that at first glance, appears to be a linen closet.

Very cute building and decor. Lobby has a nice Nespresso machine with almond milk and milk in fridge. However, little concerned that the food in fridge doesn't meet my sanitary standards as anyone can put their fingers in the bag of food to pull out pretzel bagel and there was prepackaged meat that anyone can take a piece from with bare hands. So I skipped it. I got the king size room very small and comfortable, however, where do I put my phone and coffee when I'm relaxing? Not enough room for side table so I spilled coffee on bed . Love the "rain down" shower head which is located above head in the ceiling. Super relaxing. Place was clean .

Beware of parking !! It is $45 a night and they close at 9:55 (10:00pm) . I had a bad day and I showed up to this hotel on a Friday night. I was new to the area and was flustered trying to find the place and I found it. I looked at the valet guy and said where do I park and he said street parking that's it.. nothing else. I drove around and of course there's not street parking left. I went back inside and asked the front desk where do I park and he said oh the valet closes at 10 ! I looked at him and said I showed up at 9:54 pm and he said ohh and laughed. I was like wow I don't like this hotel already it was giving me bad vibes. He did let me park in front of the hotel but I had to leave my keys with him so they could move my car in the morning. I was so annoyed...the valet guy just had the arrogant attitude. He was so rude the whole weekend...not a man of many words. Seems like he hates you and his job. Just writing it out makes me super upset again. The hotel is beautiful and I appreciate the wonderful amenities in the room. Our room did have like a mildew smell to it and it would hit you every time you opened the door. I appreciated the breakfast they offered. You do have to ask to get it restocked if something is missing, I wasn't the only one who asked during my stay. I think if they fix the parking and the customer service they could be a spectacular hotel.

In Jan 2024 we stayed 3 nights in this lovely hotel which their homey environment and cleanliness in the best neighborhood always make us to think of going back there as soon as we can . Also I should mention their manager Ms. Silvia is super nice and helpful. We definitely recommend this Hotel

The front desk phone number does not work. Called central reservations twice and they were unable to assist me. Terrible customer service!

This hotel has No Heart Soul or human compassion.. my 80 year old mom and I needed a place to stay. No hot shower very u professional staff. I am in the travel business and wouldn't recommend this hotel to anyone. Better support hotels who deserve to survive durning these difficult times.

Really cute retro hotel. Great location close to lots of restaurants and The Geffen Theatre. Loved the stylish retro look of my room but with a modern flair. The staff was really helpful and friendly. Would definitely stay here again. Loved it!

So hip that it doesn't even have a damn elevator. No offers to assist with bags. No notice on the website. I didn't do two tours in Afghanistan, and leave a chunk of my leg there, so I could climb stairs to a tiny 2nd floor room with lousy air-conditioning and prison-cell gray walls. Don't support this kind of business. How is this even legal under the ADA? But hey - they give you your key card in a cool little brown envelope and there's $8 bottles of water in the room so maybe I'm wrong...

Solid boutique hotel in Westwood. Came here in mid-August for vacation. I have been to Westwood plenty of times before, but never noticed this spot. The building looks like an apartment building at first glance, but a true gem once you enter. I arrived in LA well before my check-in time and the friendly receptionist at the front desk held my bags and promised to call once my room was ready. She kept her promise and called about 2 hours later, which I appreciated. I ended up checking in later that evening and was well pleased with my room. However, I preferred a room in the middle of the building instead of at the end. The hotel associate helped me find a room in the middle. The room was comfy and clean including the bathroom. It was a good size with pretty much everything I needed. There's also a lobby with lots of seating and tables for those that need to work. I had no issues with the wifi as well. This will be my choice hotel in the future.

Not a bad hotel, but when my friend/roommate divulged my share for the cost of the room, I almost fell off my seat. $420 for a mid-weekday overnight in a double room. Yowza!! The place was clean and well-located. Coffee maker in the lobby was very much appreciated. Lounge area convenient. (Though some other patrons used it as their personal office for way too long...) Downsides: no elevator. I'm in shape but getting to the third floor is a lot of steps to go up and down. The shower head was installed in the ceiling for that rain-down effect. Not fun for folks who want to shower and not get their hair completely doused. The heating system was hard to figure out and had a super bright light illuminating the room (OK, user error--PRO TIP: use the remote control to turn it off...) As far as the staff goes: the older (Gen-X, like me) female staff when we arrived was great. Very welcoming and attentive. The younger ones (in the morning...) while nice didn't really have a clue about how to provide great or friendly service. Seemed more interested in sleeping (young man around 6:30am...) or chatting with one another/looking at their phones while the trash overflowed, no toilet paper in the reception area bathroom, etc. Paying that kind of money and having to vie for the attention of the front desk staff when you walk up to it is pretty sub-standard.

Cute neighborhood with good food and coffee options. Close to UCLA so expect a younger crowd than usual in the area. Westwood is also a short driving distance to Santa Monica and Hollywood which was very convenient. Their valet parking was quite expensive so we ended up parking on the street for the two nights that we stayed. It was much cheaper that way and we always found a spot close by. The hotel seems to be newly renovated and has an eclectic look which we really liked. The standard rooms are very small but well decorated. We did, however, experience a serious plumbing issue in our toilet which was very frustrating. Because of the small space, they have also chosen to use sliding doors for the bathroom which doesn't leave much privacy. The overall isolation was very low since we could hear the other hotel guests speaking from other rooms and the hallway. The lobby is very cozy. The continental breakfast is one of the better ones we've had. Some of the appreciated items that they offered were greek yogurt, presumably freshly boiled eggs and homemade granola that was to die for. Seriously, I'd go back for just that granola. They also had a Nespresso machine so you know you're getting a decent cup of coffee. Overall, a decent stay and you get your money's worth.

We highly recommend this Palihotel !! Clean and comfortable with a great location. But the best part is the staff. Every single one of them is professional and accommodating. Huge shout out to the manager Hector. He made our week here so lovely.

Horrid, inflexible, short-sighted customer service. They will not give an inch; their policies are etched in stone.

Great for the 30 /40 crowd , not for 50+ Very cute , great facade , friendly , great decor finishes . Loud hallways , hear conversations, (above and below ). A bit trendy , Comfortable. Few public amenities .

Stay here! The service was impeccable, shout out to Hector (the manager) and Juan for taking good care of us. They handled our every need, even provided us glasses for our wine. The hotel is very clean and everything is being sterilized constantly. The beds are so comfortable. The rooms are decorated nicely. The location is perfect and within walking distance to the UCLA campus and Westwood shop and restaurants. You will not be disappointed.

Do not recommend staying here if you have small children or elderly/disabled. There is no elevator. It's a 3 story walk-up. I think they must get away with this by having one ADA room at the ground level? The building is an old apt complex and the rooms are very small. We paid over $300:m/night to stay here (higher priced than 4 star hotels such as the Kimpton) and it has zero amenities. Felt like a self check-in place as staff is unavailable nearly entire time. We arrived and were asked if we could stay in a one bed (w/ 2 small children) bc they didn't have a two bed ready. Obviously, that wasn't going to work for us so we were then told it was going to be 20 min yo clean our room. We went for a walk and came back and ended up sitting in the lobby for 90 minutes. This was after a 2 hour drive to get to LA and our kids were tired and we had to get ready to meet friends for dinner. After all that we find out we're on the 3rd floor so we had to leave our stroller downstairs. Upon entering I noticed a very strong bleach/smell. I reached for the exhaust in the bathroom and THERE WAS NO EXHAUST which I am certain is against California building code. Then I look for windows to open and notice two large windows with the sill almost reaching the finish floor WITH NO GUARDRAIL. This means we couldn't open our windows for fresh air as my toddler could just fly out from the 3rd floor as the only thing that would stop him was a screen that was already half way punched out. So we had to leave the windows closed. I also noticed the room had a mini split system. This means there is no intake air circulating for ventilation which explained why the hallway and room were stuffy and sweaty smelling. After going downstairs to get our car out of valet ($42/night) it took 15 minutes to get our car back. The carpet was really gross as it looked like it was not commercial grade and had massive stains everywhere. The rooms had very little room to put your belongings. No nightstand, just a small table and no work surface at all. This hotel is a motel with a nice paint job and fancy Roman shades. I initially booked here as I had been to the Palihouse in Santa Barbara and thought it would be the same. I will never book a stay at any Palihouse after this experience as I felt like I was catfished (as another person stated) with fancy photos of the decor and a high price. An ok hotel for a solo traveler in their twenties. Side note: 5 stars to all the valet guys

Cute little boutique hotel that was about 10 minutes away from my doctors office on Rodeo. Unfortunately I didn't get to use the kitchen, although it was an awesome surprise. I had a large suitcase and I was disappointed to learn they didn't have any elevators (although they had a staff member lug my suitcase up and down that stairs - that I truly appreciate). I booked a king and it was pretty tiny, but it didn't bother me since I was only staying the night. I'm not sure I would stay here again, given the chance, but it worked for a quick overnight stay.

Lovely neighborhood boutique hotel. Pros and Cons. Staff = 5 Stars! (friendly, helpful, professional) Location = 5 Stars! (heart of Westwood Village, easy walking or scooter distance to Ucla and coffee shops, etc). Room = 3 Stars. (Stayed in a Garden View room. Very large and spacious. Clean. Some nice amenities such as tea pot, safe, and fridge. Problem is that it's seriously lacking in furniture! Lots of wasted space. Needs a desk or at least a table to work on a laptop or just set things down instead of putting everything on the floor. The flimsy little tables substituting for nightstands don't cut it. Needs a charging station. Lighting in room is too dim. There were three office type chairs in the room, but not a single comfortable one to sit it on. We used the chairs as tables. That was a shame because the room has gorgeous bay view window with natural light where one could curl up, enjoy the view, and read or work in cushy chairs). The Garden View room has serious potential, but hasn't reached it.

Great location, especially if you want to be near UCLA campus. Housekeeping staff were wonderful and some of the front desk staff were nice, however, we were treated very rudely by a woman staffing the front desk the day of our departure. We were told at check in we could check out the last day at noon instead of 11, and at 11:15am on check out day, she called yelling at me that we were in the room late and that if we weren't out in 15 minutes she would charge us $50. She was hostile and maintained a very threatening tone, I have never ever been spoken to like that as a guest anywhere. Also, don't expect the valets to offer any help with bags or anything else other than parking your car (for $42/night).

Wonderful hotel within five minutes of UCLA's Ronald Reagan hospital and the Westwood area/UCLA. This is our go-to hotel when my son is admitted at RR and I always appreciate the staff's kindness and flexibility. Special thanks to Hector for the late checkout today! Being able to take a hot shower in the room is priceless when you're at the hospital.

Pali is my new, hotel of choice for quick stays in Los Angeles! I have always stayed at my California Club in downtown LA, when I find myself in SoCal, but during Covid times, the services of the club have been reduced to the minimum. Recently, I needed to be in Brentwood for business and a friend recommended PaliHotel. I was a bit apprehensive at first, the exterior pictures were not very enticing. But, given the convenience of the location for my business, I decided to give it a try. From the moment I walked into the entry, I was struck with that old saying, don't judge a book by its cover: The lobby is so chic and welcoming, only to be exceeded by the superb staff, most notably, the manager, Hector. PaliHotel reminds me of the most chic, boutique hotels of Paris: refined, sophisticated, with a crisp edginess. Rooms are small, but perfectly fitted AND Immaculate! I'm sure post-Covid, I will find my way back to the California Club, but every so often, I know I'll crave a night at PaliHotel, since it makes me feel like I'm young and free in Paris.

Wow! Where do I begin? Pali Hotel saved us when our power went out for two days during a heatwave. Hector the manager welcomed us from the first booking phone call to checkout. He is a true professional and an expert at his job. This hotel is: Beautiful! I was so impressed by the interior design, modern mid century style that was warm and cozy. The rooms are perfectly appointed with fantastic lighting, super comfy beds and blackout curtains. (And strong a/c!) Quiet! It is on a one way residential street and felt totally calm at all times inside and out. Clean- absolutely pristine and followed all COVID-19 procedures and protocols. Dog friendly- our two dogs loved it here! More bonuses- self serve automatic espresso/coffee maker, walking distance to any amenities you might need (especially Tacos 1986, definitely stroll over the two blocks away!) I also think the prices are an incredible value especially in LA, I will recommend Pali hotels to all my friends and family from now on. Thank you Hector and team for the wonderful staycation!

I paid over $9,000 as a guest of the Pali Hotel Westwood Village from March 2020 through July 5, 2020. Although my room was nice, I WAS (IN MY OPINION) ULTIMATELY TREATED LIKE TRASH. I WAS ORDERED TO LEAVE BY HOTEL MANAGER HECTOR VIRAMONTES AND VP OF OPERATIONS ADAM SYDENHAM. Hector was initially nice to me, but as the literary saying goes, "Familiarity breeds contempt." The negativity and unpleasantness began when Hector advised me to park overnight on Tiverton Avenue despite the many parking restriction signs on the street. Hector parks on Tiverton for many hours, but I worried about getting a ticket. HECTOR THEN GAVE ME A PERSONAL INSULT AND CALLED ME PESSIMIST. I felt increasingly uncomfortable around Hector who, in my opinion, seemed to have a veneer of phony charm to mask his underlying aggressiveness. Granted, I have complimented Hector for being nice and helpful, but those qualities were eventually in short supply in my own experience with him. I would therefore stay away from the hotel for most of the day, only returning after Hector's shift ended at 5:30pm and his car was gone on Tiverton. The breaking point came when Hector wanted Orkin Pest Control to treat my room after I found a large insect in my room's door jam and then caught it in the hotel hall. Despite this, I was concerned about possible negative side effects from pesticide for me and my dog. I verbally told Hector and emailed him, copying Pali Society VP Adam Sydenham. THEN THE HAMMER CAME DOWN. Hector emailed me that I must leave the hotel upon expiration of my pre-paid hotel payment on July 5, 2020. I asked why, and HECTOR REFUSED TO ANSWER! HECTOR SAID HE WILL NO LONGER ANSWER MY QUESTIONS AND "OUR RELATIONSHIP IS OVER." I FOUND THAT COMPLETELY OUTRAGEOUS AND THOROUGHLY UNPROFESSIONAL FOR THE HOTEL MANAGER TO SAY SUCH THINGS TO A PAYING GUEST, A PAYING CUSTOMER. I called, emailed and texted Pali Society VP Adam Sydenham to ask why I am being kicked out of the hotel and, in my opinion, being treated like trash. Adam left me a phone message that we can arrange to speak, but quite curiously, Adam did not and would not respond to me in writing. I did not pursue the matter any further with Adam. Hector subsequently emailed me that my room smelled and some guests were complaining - this despite the fact that I am very clean, and often sprayed inside and outside of my room and bathroom with cinnamon and lavender air fresheners that I bought on my own from stores. My cans of air fresheners were kept on the bathroom floor. I very often cleaned my room and wiped the floors with sanitizing wipes. I also used the wipes to clean the bed linens after Hector said they were dirty (from my dog rubbing against them). I TRULY TRIED MY BEST TO KEEP MY HOTEL ROOM CLEAN AT THE PALI HOTEL WESTWOOD VILLAGE. Soon therafter, I thought that Hector and I were on good terms again. I even asked if him if there were any job openings since his assistant manager Roxanna had recently left. I also asked if I could stay at the Pali Hotel in Santa Monica at the same rate I already paid in Westwood. Hector emailed me that there were no job openings, and that Adam said I would have to pay a higher rate at the Pali Hotel in Santa Monica. I was still forbidden to remain a guest at the Pali Hotel in Westwood Village. Hector offered his help to find me new place, but I declined. On a positive note, Pali Hotel Westwood Village front desk employee Cindy was very nice to me, as was former assistant manager Roxanna, who helped retrieve my tote bag that was mistskenly taken from my room by the hotel housekeeper (though Hector later told me that he learned from Roxanna that I wouldn't let housekeeping clean my room one day which I don't remember). All told, despite my nice, comfortable room at the Pali Hotel Westwood, my stay there has been one of the worst, saddest, most degrading experiences in my life.

Another excellent collection of people, places, and things. Honed to perfection! When in Rome do as the Romans do. When at a Palihotel, do as you want to do.... In high style and comfort. LIVE, LOVE, LAUGH!!!! Id: 0a5a00b1-2573-4d2e-8c5b-9f9043317700 Correlation Id: 1a86dcd4-a034-4a2c-ae05-ba334db255e4 Now let's get to work.

Super cute rooms and decorations. Limited storage space if wanting to unpack clothes. There are no drawers, but there is a rack with hangers. The staff were all very friendly and helpful for us, especially the gentleman at breakfast assisting with the tricky (but so wonderful) coffee machine. Both our keys were extremely finicky and took several tries for the door to unlock. Walls are thin, so noises in the hallway are noticeable. It's in a great location near stores, (Target, CVS, & Trader Joe's) boutiques, the UCLA campus, and restaurants. It's also great for a morning run. Would definitely stay here again.

Wow. Having to find a hotel during the pandemic was a little worrisome but the Palihotel immediately eased our fears. The hotel was immaculate. They had all the appropriate safety protocols in place. Hector the manager was incredibly professional, helpful, and made us feel right at home. We were blown away by our experience here and will definitely come stay again. It's an adorable bespoke location. Love the interior design. All the staff was so friendly and sensitive to the current conditions of the virus. Best stay!!! Will return.

From start to beginning my experience at Palihotel was excellent! I am currently in LA for some fertility treatments and wanted everything to go as calmly and relaxing as possible. Not only do I carry the stress of the fertility but it is during lockdown 2 of covid. The Hotel manager, Hector Viramontes, was hands down so accommodating and warm...his staff was not far behind. The aesthetic of the hotel is just downright chic but beyond that it's the careful attention to detail that makes this establishment so successful. We arrived absurdly early for our reservation due to early morning dr appts...hoping to drop our luggage and roam around until our room was ready, we were pleasantly surprised to have an early check/in with Hector, whom assured me it was no problem. Our original room was so pretty and comfortable but due to the location it was a little noisy for my liking (my goal was calming). When Hector asked how everything was going i casually mentioned the noise. He immediately upgraded us with so much graciousness. Our second room was perfection. Beautiful views and so so quiet, plus it was during Christmas and all the extra details made us so happy (tea and coffee..fresh towels). I cannot Thank Hector enough. He's great at his job and as you can see from all the other reviews he's consistent. I will definitely book here for the remainder of my procedures. Thank you so much Palihouse team Westwood!! 5 large stars

I totally enjoyed my stay here. I brought my baby sister to LA for her 21st birthday (albeit a very late gift by several months). The hotel itself is very stylish and quiet. Upon arriving by Uber from LAX there was a valet tenant who opened the doors for us and took our luggage into the check-in counter. Paige was at the front desk and was such a delight the whole time during our stay. After checking in, Paige had one of the young men who works there take our luggage to our room. Once inside the room we were so impressed by how beautifully decorated and appointed the room was. It was very clean and pristine. Paige called our room to make sure we were ok. The bed and the bedding was absolutely dreamy and was so soft and cozy after long days of walking around and sight seeing. We were close to Santa Monica, Beverly Hills, Westfield Shopping, UCLA, West Hollywood, etc. The morning breakfast was ample and though it was not a large selection, it was full of fresh fruit, and quality items such as bagels, muffins, jams, cream cheese, coffee, juices, yogurt and granola. Every time we returned by Uber, the valet tenant opened our doors which I thought was a nice touch. The premises was safe and secure and always had someone at the front desk 24/7. Other reviews complained about noise, lack of items at breakfast, but, none of that was a issue for us. I just didn't see those issues. Target was a 3 minute walk for those last minute and forgotten items. I would highly recommend Palihotel Westwood and I would stay again. When we left, a young man came to take all of our luggage down where they stored our luggage for us until we left for our flight at 5pm. Nothing went wrong for us during our stay. Everything was perfect. Thank you Palihotel Westwood. You were amazing.

Paige at the front desk is amazing. I unfortunately wasn't able to make my reservation due to the SF shelter in place and she was so polite and accommodating. I had to call multiple times because the initial reservation was through Expedia who was impossible to get ahold of. She communicated my situation to the rest of the staff and remained pleasant every time I called. I will absolutely recommend this hotel on service alone and as soon as I'm able to rebook my trip will be staying here !

Hector was great! Great service. Dog friendly. Clean and friendly. We recommend this place for anyone that needs to stay near UCLA hospital. We stayed during Covid and felt safe the entire time.

It's a 3.5 from me. The hotel is new so looks good. We never got toiletries in our room. Each day had to ask. We were 3 people in the room( paid extra for 3)so you wd expect 3 towels everyday but nope had to call everyday for that as well. The bathroom with sinks outside disturbs other people staying so wd have preferred it inside the bathroom. The room sizes are good. NO elevators so if you are on the 3rd floor good luck with baggage. Travel light. The convenience to UCLA and Westwood is great. Breakfast was good. It's a mixed bag with employees. Most are friendly but some not as much. Saw some guests upset with the lady in the front. The walls are very thin can hear people shutting their doors, it's loud. It reminded me of hotels in Europe, small and cute with little service.