Panera Bread

Ordered an avocado toast and there was barely any thing on the bread and the bread wasn’t event toasted. It was soggy. Very disappointed! I have gone to many other Panera Breads and had this exact toast and it’s amazing. This was not worth my money from this location and it’s very disappointing. The girl behind the counter was more focused on talking about her personal life than making my order when I was the only customer.

They Don’t care at all about quality of food coming out. Ordered the toasted garden caprese. It was missing the arugula, missing the balsamic vinaigrette, had a smidegon of mozzarella. You can see a picture of what it should look like next to the sandwich I got. Definitely won’t be going back to this location.

We had a nice lunch at Panera Bread today. The broccoli cheddar bread bowl was very tasty and comforting, just like always. The soup was rich and creamy, and it went well with the bread bowl. The mac and cheese was okay, but it wasn’t anything special. It was creamy but didn’t have a unique flavor that stood out. The restaurant was very busy during lunchtime, which is normal, but we were happy to see that it was clean. The staff did a good job keeping the tables clear and the floors clean even though there were a lot of people. One thing we noticed was that there were fewer drink options than usual. They had a smaller selection of lemonade and iced teas than we’re used to seeing at Panera. It would be nice if they had more choices available. For dessert, we had a cinnamon roll. It was flavorful and sweet, but it would have been better if it was warmed up. This would have made it even more delicious and gooey. Overall, we had a good experience at Panera Bread. The food was good, the restaurant was clean, and the staff were friendly. We will probably come back again because we usually enjoy the food and the atmosphere here. Even though there were a few small things that could be improved, like the drink selection and warming up the cinnamon roll, it was still a nice lunch.

Fresh, quality, fairly healthy food. The Fuji apple salad with chicken is one of the best salads anywhere. The half portion is an adequate size and the chicken is tasty. The dressing is very good and complements the salad. One plus of Panera used to be the easy modification of ordering through the kiosk. That is becoming limited. I used to substitute the Gorgonzola for fresh mozzarella at a slight up-charge and add spinach, olives, and cucumbers for free. They must have gotten rid of the fresh mozzarella. The tuna salad is tasty. It has a smooth texture and is not too fishy. However, they have reduced the portion size so the half sandwich is like a horderve with very little tuna. They sometimes are behind on estimated pick up times. I hope they stop with the portion cutting.

The WORST Chicken Asiago Bagel sandwich ever. Had I been eating in Pamera, I'd have asked for refund. There was so much mayo that the sandwich dripped. A ton of arugula & 6 tiny bites of tasteless chicken. The dog wouldn't eat it. Who steams chicken? Won't go back. 7th St/Bell store. Uck!

the rest of my food was great amazing i took off three stars because what the hell type of petty shit is this. i ask for extra dressing for my salad and they do this? this fits one cup. barely. actually crazy that’s just petty really made me sad actually why charge for extra when i don’t actually get extra

If you’re looking for a sandwich, that’s on the healthier side Panera Bread has a lot of options. I personally always enjoy getting the half sandwich with a bowl or a cup of broccoli cheddar soup. I’m a firm believer and you get what you pay for the prices are not cheap, but I have found the quality to be outstanding. Totally love their beverage area where you can have a delicious green tea or lemonade. It’s nice to have options versus always being forced to have fountain soda. The customer service has always been superb every time I’ve been there. Thank you so much for taking such good care of me as a customer.

This place can be an addiction! Seriously! I love the chicken almond cranberry sandwich! I love the broccoli cheese soup! My kids love their macaroni and cheese (it’s not the boxed kind). The drinks are so yummy as well. The staff are very pleasant. The food is made quickly. I recommend ordering on the app for faster service. Great place to eat. They also have plenty of tables if you want to bring your laptop to work a while. Love this place!

Sip Club Changes are disappointing. Joined the plan years ago when the cups were promised to be at the ready for sip club members. Excuses of losing money due to patrons taking more cups than ordered each day the readily available cups was stopped. The new plan has resulted in delays to club members. Club members must WAIT as the registering for AN EMPTY cup to self serve fill a beverage of choice. I have waited for over 24 minutes to be handed an empty plastic cup while cooks or servers prepare full meals for earlier order placed by patrons. Some PB restaurants have tried to improve the access for cups for prepaid sip club members but the changes are independent to each restaurant with the results being irregular. How can CircleK- QT- and other public stores able to have cups available without the loss of CUPS that could bankrupt any company as large as PANERA BREAD.... I suggest that you invent a cup dispensary machine that will only release 1 cup at a time.. [similar mechanics or technology the tampon or condom dispensers that are in many gas station bathrooms]. The complete and total loss of cups holds a false pretext with little evidence provided when the main business office is called. I have been ordering in the store breeching the patron line and interrupted staff to see if I could quickly get a cup handed to me. Workers have handed me up to 3 cups because they stick together. I have ordered the small cup as that is what I ordered and workers hand me a large cup. I have seen whole sleeves of cups thrown in the seating side of the restaurant where the managers cannot check & report a loss of cups. [I've owned restaurants and worked in too many to name. The documentation of back of the house tossing damages product is critical to accurate record keeping.] Is waiting for a cup that I've prepaid for a big deal? Yes, I travel for work and the time spent waiting for a cup is critical to my busy work day. Ready serve cups was the reason for me to join the sip club. Panera Bread has broken the contract as was promised to all sip club members.

Chicken lovers: try the frontega chicken sandwich! You will not be disappointed. I gave this place a four star review bc one of the first times I ordered at this location I did it from the app. Took overly long to get my order and there was confusion about the order amongst the staff who were ready to go off shift. Ordering at the kiosk during the lunch rush today was pleasantly easy and quick. There was even staff to check the order as I picked it up. The Mac and cheese is dangerously delicious. The spot is what you'd expect on a Friday. No riff raff and plenty of families and singletons ready for a warm and filling meal. Their green goddess salad is a definite must do as well!

The new spicy chicken dipper was excellent. I got the chicken ken version with creamy Verde sauce and provolone. Ths bread was fresh and chewy and the tomato soup was perfect for ddipping or pouring.

I don't normally review chain restaurants, but I will not be coming back to this Panera Bread location. First, the restaurant is dirty. Employees are sitting on their phones, not walking around wiping tables or cleaning the dirty dishes. Second, the bread for my sandwich was burnt, croutons for my soup were extremely stale, and the French bread that came with my soup was hard. I order the same thing most of the time and it's always great. Not here.

No issues. Just overpriced for soupy Mac and cheese that looked amazing in the picture

We ordered Panera bread through the app a couple times last week and the week before. The cold brew was yummy and my daughter said the mango smoothie was good too. The chicken sandwich was really good. I got the regular sausage breakfast sandwich one day and the cheese bagel sausage sandwich the other. The cheese bagel made it way better. They could use upgrading their sausage. It's over homogenized and bland. It's lesser quality than fast food or QT. The go to that we get that is always good is the Mac n cheese

They have good wifi, a lot of seating, and the drink club is great. Good place to get some work done.

Great food,beverages and most of all the friendly staff. Way to go! Their fall coffe beverages are here available. What a way to welcome October.

This location has 2 1/2 stars and I just don't know why. Ive been here a couple of times now, every time its clean, food is prepared well and staff is friendly. The selection of hibiscus teas are always refreshing. The sandwich selection is good and you're able to customize it. Its a little pricey, but quality usually is. I am a fan, ill bra back

I ordered and paid for a coffee and croissant at the counter , given a cup but come to find there is no decaf, so then I try hazelnut barely lukewarm, so then I try light brew it is cold and only a few drops coming out. I asked about the coffee; they say they'reout of the decaf. I say I am disappointed but nobody seems to care. Also the interior of restaurant is quite dirty. Many tables have stuff on them. The floor has quite a bit of debris. I consider this a very sad experience.

Ive ordered the same sandwich at Panera for years and they finally removed it for the menu, but every time I come to this location I always try to build that sandwich and Elysia noticed and helped me order a different sandwich off the menu with the same ingredients because it's my favorite. She is so professional, kind, and helpful. Such a great location with great people.

Food is poor French onion soup is bland no cheese sandwich equally bland Quality has gone down hill especially from paradise bakery but even for Panera this is poor. The counter help was pleasant

Wow, I'm surprised to see the bad reviews for Panera locations. I get my coffee regularly from the Cactus location and with the exception of a couple of hiccups (what is the plural for hiccups?) I have been a fairly satisfied customer. So, I met my friend for lunch here and... She had already warned me that although this place is near her home and she has the coffee subscription, she mostly goes to the Cactus location as their coffee is way better. Lesson learned. I got a broccoli cheddar soup, that was very good. I got a chicken salad sandwich, that was a sad sad sandwich (pic included). I got an iced coffee that was... Not actually full (pic for reference). Also, I was not able to order in the app from my table (I mean, to be delivered to my table) so we had to go pickup our food, which was packed to go... Then I asked my friend why she had ordered iced black coffee, and she said she had ordered it with almond milk... Ugh... Next time we will go to the Cactus location, at least the food looks very good when I pick up my coffee there and my coffee cup is always full.

Got the roasted Frontega Chicken half sandwich and the real thing was so underwhelming...... you can tell from the pictures. It is nothing like what the picture shown on the website. The turkey avocado blt was good and came in a decent size. Half salad was also great. The cup of French Onion soup was underwhelming too and nothing like the picture. It tasted too sweet... The server or manager gave me three free cookies so that was very nice. We dont eat sweets and they are way too sweet to our preference. We would appreciate a proper size half sandwich though.

Kinda irritated spent $65 on dinner for 2 and while we were waiting decided to get a pastry especially since the sign said 50% any pastry with purchase of lunch or dinner... so I went to the register and asked if we could get the discount since we just checked out at the kiosk and we're waiting for our to go order... NOPE!!! Then they forgot our apples instead of chips and when I asked for them she asked to see my receipt?!? $7+ for 2 cookies. Dinner at Panera for 2 people $70?!?!? Yikes!

Mac and cheese was good but the dish was dirty. The large bowl oh Mac and cheese was $10, not $10 worth of food. Service was quick but not a inviting place to eat. Staff was not friendly. Will not return.

We went there for a quick dinner as usual -- we enjoyed the healthy recipe as always and everything went fine until a situation happened. There was a sign on the door that said "buy $50 gift card and get $10 promo". I would love to purchase 2 $50 GC and expect to get $20 extra. However, they told me this promotion expired yesterday and the manager apologized for her mistake by saying:" I'm sorry for the mistake, but there's nothing I could do ...." Well, frankly, I do not appreciate a restaurant manager admitting an obvious mistake and refusing to make any efforts to make a customer happy. "Nothing I could do" basically was untrue according to my personal experience with many great restaurants. 5 stars for the food, 2 stars for the efforts.

Gone are the days of customer service. In the recent past, pre fake pandemic, Panera was a good restaurant. You ordered your food, they bring it to your table. You even had the option of ordering on the app giving them the table number you were at and they would bring it to you. Now? Because they allow homeless people in to steal you can't walk in and take your food off the pickup shelf, now they SHOUT your name across the restaurant like it's a greasy diner along a lonely stretch of highway. Want to sit to enjoy your lunch and read? It will be garnished with an endless line of shouted names from the front. Want food made in house? Nope everything is now delivered with a few exceptions so they can claim still to be a bakery. Anyone remember paradise bakery? Everything made in house. Those days are long gone.

my family comes here in the evenings to take advantage of the free drinks we get and to hang out. we've met some of the staff, and they are delightful. Elysia in particular was SO real and genuine. I asked her about hiring since I like the vibe and this location is super close to my place, and the way she described her own experiences made me REALLY wanna work here too. she was so super sweet, and told me about her earrings when I complimented them, and she said she was getting glasses like mine, and was just overall 10/10 friendliness! there's no sense of a customer service stonewall here like I'm used to at other places, and the "gassy-eyed foodservice employee" syndrome is nowhere to be found. Just familiarity and warmth all around!

I like the menu. It's expensive. It's unclear for me how to order, especially promotions. The breads are good, but extremely expensive!

It's a lil expensive but other than that it's a really nice place to eat. Wanted to leave a review for the cashier with bangs specifically. She really went out of her way for me and my family. Went into depth on what's on the menu, asked us how our day was going, gave my daughter a free cookie, etc.! She was amazing!!!!!!

Today you get 2 stars. This place is fine if you dine in. But if you take it to go, check it before you leave. Every time we order a salad to go, we receive the little cup of dressing on the side and it is literally about 1/4 or less, filled. They do this on to go orders. It feels deliberate with how frequently it happens . They know We are not going to turn around a drive all the way back and ask for more dressing. It's super annoying and inconvenient. Now I'll be eating a mostly dry salad. The container pictured below has not been opened and that is exactly how much dressing I received for my fugi apple salad. Sooo disappointed.

Many times I have ordered soufflés via the app. The orders always go thru and the $ comes out of my acct immediately. I get an email 10 mins before my order is supposed to be ready, saying "woo your rapid pick up order is ready". Half the time I get there and they don't have the one I ordered, so they substitute a different soufflé.... Several times I have gotten there and they are completely out. I say "then why did I get an email 10 mins ago saying my order is ready?!?! I get the same spiel "we only make so many and once we run out we can't fulfill the orders"! WHAT?!?! Great customer service... NOT! Why don't they start making more of them if they are always "running out"?! So, last night I thought "tomorrow is Mother's Day, I think I want a soufflé in the morning". So, at 6:34pm on Saturday, I placed my order for an 8:45am pick up. I got the usual "woo your rapid pick up order is ready". SWEET! I get there and guess what?! Yep, they are completely sold out. WHAT?! I told the manager that this happens ALL THE TIME and that I placed my order last night to try to ensure I would actually get my soufflé today. He apologized that they sold out before fulfilling my order. WOW!!! They need to fix their system... customers should not be able to submit an order if it's not going to be fulfilled! And now I have to wait 7-10 days to get my $$ back?! It's only 8 bucks, but it's the principle... You took my $$ immediately, why can't I get it back immediately.... I know I know... It's "the bank"! Needless to say... That was my last trip to Panera!!!

Super clean location! First time coming to this one and I was shocked on how nice and clean it was compared to others. My food was good and for it being lunch time and pretty busy, I didn't have anymore than a 10 minute wait. Will definitely be coming back to this Panera! Definitely a 4 star

This is perhaps the only chain restaurant where their "deals" actually cost you more money than if you would buy the items separately. This makes no logical sense. I would avoid the "Pick 2" meals simply because you lose money if you decide to get a soup or sandwich with it. Instead, I bought a large brocoli mac & cheese and a BLT Roast Turkey. This cost me $21.16 including taxes. For a name such as Panera Bread, I would say the worst part of the meal was the bread itself. Other than that, the rest of the ingredients were mediocre at best.

Prices are high for what you get. Not a lot of food and not a lot of protein. It's an ok place in a pinch. This location was clean, quick and the employees were very nice.

I was craving a tuna sandwich so I ordered one from Panera. I was so disappointed . You can hardly taste the tuna with all that mayo? I'm not sure if it was mayo, it didn't taste like it to me. I was so sloppy, it was like a soup. I've not been happy with the sandwiches I have been ordering from them. I'll have to try a different place. I do like their chicken and wild rice soup, though I didn't order that today.

Well maybe it was the location? Don't see what the fuss is about . I like the self service aspect where you can go to the iPad and order however I've had better. The soup ok I had broccoli and cheddar (I think even subways is richer) and a Italian grilled cheese with chicken. Sandwich fail! It was quite pathetic. For the price I can get better elsewhere. Won't be patronizing that location anymore. I will give them another chance but maybe next trip! Sorry no photos ... wasn't worthy of my camera space ‍

My husband, two adult sons and daughter stopped in for a late lunch. We did the express order system. I found it to be easy and navigable. We ordered the grilled cheese sandwich with chips, cup of broccoli cheese soup with bread, Half green Goddess Cobb salad/chicken with fruit cup, BLT roasted turkey with provolone cheese and chips, walnut chicken salad-half with side green salad and chips/bread, tortellini and bread; mango tea, Pepsi and Sierra Mist and water rounded out the meals. Can you say Hungry? We were and we ate with gusto! Everything was fresh and every bite was delicious. The restaurant is clean, the employees helpful and the restrooms clean and tidy. We will be back.

To go order** This food is amazing! I haven't ate Panera Bread before. I would always discount it as a typical sandwich place and never bothered to try it. I'm regretting this 100% now

Excellent customer service, very good food for fair price. I get rapid pickup takeout food form this place as it is close to my work and the food is consistent and fairly priced. My 15month old son loves the bake potato soup. However, for my wife's bday this year she really had her heart set on a cookie cake and I searched all over to no avail! Finally found a place that not only makes them but delivers. The customer service was outstanding and they delivered on time and as promised even though I was outside of their range(not their normal practice). I appreciate them making an exception and will be back again soon!

This rating today is based on the the delivery of the product that was ordered. Asked for the triple chocolate walnut GF cookies - no longer available. That is a shame because it was one of our favorites Ordered Mediterranean Veggie Sandwich. - was delivered without the pickle and chips. They ran out of chips so I asked if they would sub with a bagel - was told NO. I had to settle for a baguette that was dry and crusty. This store needs some serious intervention by owners/management to teach and show employees how to work with customers. It seems this is just a JOB for them and we- the customer - is an interruption in their day. Their store inventory software needs some flexibility built into it. Seems like this store is always running out of stuff. On a positive note- the atmosphere is very pleasant in the morning if doing the morning coffee and bagel thing.

Last time I was here was way before covid....years ago. We went today for lunch and was very disappointed. We will not return to this location. Ordered salad and half sandwich (turkey sandwich with bacon). Caeser Salad lacked dressing (dry - like there was not enough dressing). Chicken Salad with Apples had DRIED apples (was expecting fresh apples) and also lacked dressing (couldnt tell if there was dressing). The bacon on sandwiches were so hard we felt like we were eating toothpicks. It appears the bacon used are DAYS OLD. Not very appetizing when here is fresh bread, tomato, lettuce and turkey. Kept having to remove hard bacon from our mouths while chewing.

Ordered delivery, was told drivers behind so my delivery would take longer asked if still interested, I said okay. I could deal with an hour, then the delivery took longer without an update. Once it arrived there was no alert, message, knock even that said my contactless order arrived until I finally refreshed my track order. It is 105 out and my cold salad and iced drink was just sitting in the heat. Then they forgot my cookie which doesn't sound like a big deal but after this day, I really was looking forward to a sweet treat. There was no way to leave a message on the app about this missing item either. I tried calling but the automated system requested to call back during non peak times unless this was an emergency...

This place is very clean and friendly staff. Unfortunately I'm giving only 4 stars because the food is ok. The grilled cheese wasn't very grilled. I've had grilled cheese from the Panera inside of Arrowhead mall for the first time and it was very toasted with butter on the bread, the cheese melted so nicely and was warm so I was expecting the same thing at this Panera. Unfortunately, the grilled cheese wasn't very warm and not very toasty. It was quite soft and the cheese wasn't a nice meaty cheesy texture. Kind of felt like they just microwaved it. The tomato soup was ok as well nothing special. Willing to give this Panera another shot, maybe I just had a bad dish this time around.

The silver wear is always dirty, the bathroom is not clean at all, the employees are rude and don't care, the bagels are always cold and they never have butter don't come to this store at all they don't deserve bissness

I've ordered from here twice in the past month. I had there Bacon turkey Bravo sandwich and it is GOOD! I also tried the French onion soup it was also delicious. I love frozen strawberry Lemonade so I gave it a try and im glad I did.....I will stop by for just that when I want one from now on...cold refreshing and tasty! The rapid to go pick up was definitely fast and ready both times I ordered. Great Location!

I am very frustrated with this company and after trying to resolve the situation 5 times, I am done! The last two times we have made an order with Panera it has not been correct. Their food is expensive and to not get the complete order I paid for is frustrating. After this last order was incorrect, I tried to call the store 4 times and was disconnected each time. I tried to resolve the issue online. After typing out my complaint and pressing the submit button, it did nothing. I cannot submit my complaint. I will no longer be ordering from Panera and will discourage my daughters from doing so as well. I feel that Panera owes me money and their customers some integrity.

I work across the street and I love that I can put in my order on the app for when my lunch is. It's always ready and hot on time and always so tasty. The employees are really helpful and nice too. Today, I accidentally set my order to be picked up asap instead of for my lunch break. I was able to call and cancel and they refunded my order without any issues! Thank you so much!! :)

Today I ordered half a turkey sandwich and I would say whoever made it could care less. Not super happy about it but what can you do.

So my wife likes this place and I always want to but am continuously disappointed. Tonight we got their new chicken sandwich and was beyond disappointed. It was so dry and bland, no flavor at all. I agree with my daughter that this place is over rated. Their food is boring and has no flavor. This will be the last time we order from here.

This was my first visit to any Panera Bread location, having been to a Paradise Bakery (their previous name) only once before. I came here for a late lunch with a friend who chose the place. Frankly I had never been interested in it because I'm not a big bread eater. But I tagged along. My first impression is I was surprise how large the place is. They must get very busy at certain times. When we got there mid-afternoon on a weekday there were still a pretty good sized number of people. The ordering counter takes a minute to figure out, obviously not a problem for return customers who seem to be what Panera Bread depends on. You can pre-order and when you arrive your meal is waiting for you in a little cubbyhole, or you can order from your phone as you're on the way, or you can order from a self-service electronic kiosk, or you can order from your table, the choices are amazing. We chose to do the traditional standing in line (actually there was no one else but us) because I had no idea what to expect on the menu. The staff was awesome and patient with us while we decided. I like the general choice of menu items, although it is surprisingly limited for as large of a place there is, and if I had a craving for junk food I could tell right away I was in the wrong place. Being late and only wanting a light lunch I ordered the small Green Goddess Cobb salad and a latte. I didn't expect much from the salad since it hardly cost more than a Big Mac meal. The food was brought to our table by a friendly server a few minutes later. I was pleasantly surprised at the salad. First impression ... the pieces of chicken were HUGE, not that diced lunchmeat-looking stuff most restaurants use. There were more different types of greens in the salad than I could identify, along with a lot of fresh avocado, tomato wedges and, um, more other stuff I couldn't identify, but thankfully NO iceberg lettuce. I started thinking to myself that I don't eat at "healthier" restaurant as much as I should if I don't even know what this stuff is. The salad was an absolute 5-stars. I am not used to having the dressing put on the bottom of the bowl and at first I didn't know there was any but I found that I preferred it that way, it doesn't soak all over the other ingredients and mess up their taste. Another thing that struck me is how many people were using the workstations and free wifi. Yes, workstations, not just people taking up dining table space. I know when I have had to go to most other restaurants to work for a while I always feel out of place and that I am hogging someone's table. Panera Bread obviously welcomes people to hang around and gives them space where they won't feel guilty. As is typical I didn't read any other reviews for this chain (or this particular location) before writing my review so I would be surprised if anyone could find anything negative about it.

I am not a fan of the hospitality here. The woman who "distributes" the online orders has been very unpleasant to deal with. I've never had an issue with patronizing this restaurant until interacting with her.

I frequented this Panera while I was in school across the street & never had a bad experience! Food was always correct & ready to pick up when I got there.

I love Panera and this location by far has the best service in the valley. Every employee speaks, friendly, willing to help, and they are fast. They rarely make mistakes and if they do they will correct it and then some. Thank you for being in the neighborhood.

*DO NOT USE DOOR DASH TO ORDER FROM HERE* I truly love this place for their selection of food but the process with Door Dash was the worst! Our food was half an hour late and the restaurant manager told me he was cancelling it so I could get a refund from Doordash (which I thought was very nice). So I went back to Doordash for the refund. First the guy couldn't find me or my order then he tells me he can only give me $50 back. Now it seems silly that I would be mad over another $5.36, but when someone says you can get a full refund, I expect a full refund. Not to mention we live like 5 minutes away. Soooo if you get delicious food from here, just order thru Panera directly! They do their own delivery.

This Panera is close to me and super convenient, I've eaten here for all meals of the day. They have a pretty standard menu and fresh pastries in the morning. I went in with some friends and was surprised that they don't allow you to get a side of avocado, yet have it on their menus. I can't have dairy and have been trying to eat less meat, so I was a little disappointed with their a la carte options.

So welcoming and a perfect place to just grab a coffee, hangout and study. Will be coming here more often during finals week. You also have to try their chili lime salad it's way better than salad and go. Their portions are well worth the money and so many varieties to choose from. This location is much larger than others I've gone to.

Not too sure how I love this new ordering system. Several screens in the middle of the restaurant. Put in your order. Took me a while to figure out where my usual food was on the screen. Pay then sit down. A few minutes later someone walks by, hands you your food and that's it. Employees were behind the counter goofing off when they could have taken my order and been done with it. Didn't save me any time. Looking at the menu on the wall is so much quicker to decide.