Papa Johns Pizza

We ordered our pizza and it came out burnt, soggy, clumpy, and not safe for consumption. From one bite of giving it a chance I had to throw up from it. Expected better from a chain company. Pay your workers better, get better management, and make better pizza because this is outrageous.

First, our pizza was cold when requested extra crispy, mariners sauce on the box, there wasn’t even mariners on parts of the pizza, and wrongly topped with topping requested on top of all of that. We had to actually put the pepperonis on the pizza bc they were all over the box. We were starving so you can imagine our anger when we got this pizza! 2, I called to speak to someone and was going to suggest we’ll pick up a new one and the manager answered and never spoke. He actually didn’t say a word just left the background noise on the phone. We have NEVER had a bad order from papa John’s util today. I will be requesting my money back.

Ive been coming here for years and I believe this is at least 4 years in a row that their AC isnt consistently working! You got these poor employees working in a hotbox! If im not mistaken it's against policy! Whoever are the higher ups need to get this fixed or be fired! This is ridiculous!! Y'all should be ashamed or go work in the store your selves!!!

You'll probably never get your pizza delivered. Driver was arguing about the address that is clearly on directions. Get hung up on when you call, put on automatic hold when you call back, had to call from a different phone. Order anything else

Ordered online, (working an empty building) gave instructions where to meet me for hand off, labeled as “delivered” when i called the papajohns to ask they just hung up on me. Charged back my card because jee thanks for the help on my 36$ order by hanging up on me.

I had mistakenly placed 2 orders, one I had issues cancelling but I gave them a call last minute and explained I had been trying to cancel order and they were super chill about it. Went to pick it up and gave us both orders. Super nice workers!

My order was not correct. Pizza was not as requested. 3 different mistakes on a group pick up order

Waited over an hour for delivery, I live less then a mile from them. Pizza was all messed up when it got here. Over priced garbage!!! Never will I order from them again.

Belinda was kind and helpful but unfortunately, I won't be ordering from here again. I didn't realize how difficult it was to construct a pizza correctly and it was delivered cold the two times I ordered. (Typically, cheese goes under the toppings for future reference..) Also not sure how it gets ice cold within ten minutes but im sure they did their best. Lesson learned - make food at home..

These clowns did not even take my order. The monster up front would not even provide me service just mumbled something under her breath about ordering online. Dining is dying in America and it starts with Papa John's. My gosh worst experience in a long time.

Terrible service! I usually go in and out without much interaction, but this time they took forever to get to me and provide me my carry out order. I stepped to the rack with my order sitting there and they yelled at me like I was a thief! Threatening to call the cops for a prepaid order! I know the area isn't the best, so you should be proactively greeting and assisting your customers to avoid making the assumption that I'm trying to take something that isn't mine.

If I could give ZERO stars, I would. Firstly, we waited an hour for 2 pizzas we ordered. The driver was extremely nice, delivered our pizzas. We got inside opened the box WITH A QUALITY SEAL and it was empty!!! Secondly The manager JASMINE made it clear she wasn't able to get the pizza over to us AND apply a credit. Her excuse was "she wasn't cutting/boxing the pizzas". If this is a company standard then maybe she should do her job. So now we will have to wait another hour for our second pizza to be delivered. You work in the service industry during hard times and she wasn't worried about satisfaction of her customers. She was rude and very unprofessional. Her attitude was unbelievable. Lastly when we asked for her to correct this mistake she said she was unable to do both. I will NEVER use papa John's Pizza again. We order from them for all of our get togethers, but with this horrible customer service is unforgettable. I was in this industry for 13 years and I have never witnessed such crappy customer satisfaction. She obviously doesn't value her customers or her quality of business. This will be posted over all over our social media for everyone to see how ridiculous this transaction was handled. The delivery driver was professional, kind, and delivered the pizza as fast as he could, but Thank JASMINE for her poor service..

Lately, they have been very stingy with the pizza sauce and I have had to order extra sauce to get a normal amount of sauce. Delivery always takes a long time and pizza NEVER arrives hot, it is always mildly cold which is not great.

I don't think anyone likes to work at this place. The times that I tired to order, it was a two hour wait time. And that wasn't even delivery. Just shut this place down if they can't keep up.

Literally the third time I've ordered a pizza through the papa John's website for this location, you outsource the delivery to Door Dash, and then I never receive the food, a phone call, or any attempt to deliver. Left phone number, full address, and detailed instructions for my apartment. Really hoping for a refund.

there was a serious health hazard and medical concern, they did not care at all, baby's life was at risk. they said "if you saw it youu deal with it (literally was a 4 week old puppy on the roof)

Service and consideration effing awful. I am still pisssed. I had to place a future order for my daughters for her birthday so she could have pizza with her class. I ordered Nov. 2 at 10am to have it delivered Nov. 7th at 11am because her lunch is at 11:35 and parents we all know these kids have a set lunch time and then need to continue class. How am I going to get an email at 10:37am stating it has been cancelled and no reason stated in it. I called the store and pressed the option for manager and a lady answers "papa johns were closed", i said um ok what time you close, she said were opening at 3pm today. i said ok i placed an order last week why am i getting an email just now that it is cancelled this is for my kids birthday part with her class who has a scheduled lunch at 1135. she said well it mustve not been here because i would have called yesterday to cancel it. i said no i have the email right here with the cancellation with your address. she said again i dont see anything here so it must be the wrong store because i have no record of it. i said thats not possible the confirmation and the cancellation receipt both have #1296 and this address. she said well i dont have anything i would have given you notice yesterday. I said fine bye, she responded mmhm and i hung up. how unprofessional is it to give someone a 20 min heads up that you are cancelling an order. an order placed last week, days in advanced. like my kids is expecting food. her class its at a set time and then they have to continue class. this was so inconsiderate and the lady had no sympathy and was rude. i placed an online order with days in advanced so things like this dont happen and i paid online so it was taken care of. Like i am all for understanding and being considerate with mistakes but damn. my brothers, fiance and parents and friends are all hearing me right now and we have no reason to want to order here or from this location again. i will say I ordered from Mr. Gattis at 10:45am for the same amount of pizzas and helped me get a discount and had it delivered at my kids school by 11:15am so thank god for them and their polite and supportive staff.

thank you for giving me somebody else's order. It fit me and my fiancé for about a week.

For the longest time I had a great memory of this pizza and likely due to the garlic dipping sauce. So for the first time in a loooong time I ordered from this pjohns spot. Severely disappointed. Tomato sauce way too sweet, the breading bottom of the pizza super dense and stale. So just that everyone know, I don't particularly pride myself on being able to discern ingredient quality, however, this pizza tasted like the meat topping that was used in my high school cafeteria way back when... "Canadian bacon" was ham rods!!!! What is that?!! I'm super sad I wasted money here... the one thing I have good to say about this place was that the crust dipped into the garlic dipping sauce was at least good. Still... I would give this place 1/2 star if I could since it seems that everything at this location has given up completely and it shows in the pizza quality.

I went into the store because the application was giving my phone errors. I went in to make an order. They said I would have to make the order online to get my discount, which I understood. As I went into the corner to make the order online, the cashier told me to leave the store as they do not like people waiting in the lobby. She told me that the manager does not like people waiting. She said make the order in your vehicle. I was the only person in the store, and it would have taken me 30 seconds to place the order. I drove over to dominos right after.

I just called to leave a voice mail asking about an order and someone answered me. I proceeded to ask about prices, I know they are not open, I was going to leave a voice mail. She later proceeds to tell me "we are closed" and hung up on me. I called again to just leave a voice mail and she answered again and said "we are CLOSED it isn't even time to be open yet." and hung up on me again. I just need pizzas for a school dance

We love Papa John's Pizza .. the pizza is delicious and they deliver it in about 30 minutes. We use the William Cannon location. I'm old and low tech so I don't order online. When I call to order they are helpful and polite! We have never had a bad experience and we've been ordering from them for about 2 years.

I got 2 orders of garlic knots delivered. When I called in the delivery I was told that the total was $16.51 including the delivery fee and asked if I had any special delivery instructions. I work overnights & requested that the driver calls me instead of ringing the door bell. I did not receive a phone call and was greeted by a young man who rang the door bell. The total was 18.68 and he did not have a pen. I had to run to go & find a pen all while the dog was barking the whole time. Which is exactly what I was trying to avoid in the first place. The receipt that I was given had the total of $16.51, but I did not see it until I was inside. Not worth it.

This location is trash. I ordered two pizzas a few weeks ago. Both came completely demolished like the boxes where thrown in a dryer (has to eat it with a fork). Tried to call, no one answered the whole day. Used the online customer service. They contacted me and said they would place credit on my account. Go to give it a shot today and surprise, surprise; no credit found. Manager sounded like he wanted to hang himself while I was on the phone with him so I wasn't going to give him a hard time. But seriously, don't waste your money at this place.

We order pizza from here all the time. Recently, & especially this time, the pizza is seriously lacking. It's so awful & tasteless, dry & does not really taste fresh. I've tried to contact the local store @ William Cannon, but didn't get a response. Last time I spoke with a "manager" he wasn't even a manager & told me they'd add a free 2-liter next time! I'd probably stay away from this location. I will say that the delivery drivers are really nice, though. Unfortunately, they've kind of backed away from the "no contact delivery" and just hand you your pizza. I'd love a refund after this last pizza.

Ordered a pizza for lunch. My half was supposed to be spinach, onions, tomatoes, and bell pepper. One slice was bell pepper only, two slices had 2 pieces of tomatoes with a couple of strips of bell pepper and nothing else, one slice was perfect, ONLY ONE SLICE! I called this in and asked for the manager. There was silence for a few seconds then said I am the manager. Mind you, when she answered, said, "Thank you for calling Papa John's" but NEVER IDENTIFIED HERSELF. I had to ask her name. I don't believe I was speaking with a manager. She said, "Oh I'm sorry, we have a new person training". Apparently, the trainer must need training as well. I gave a score of ONE because I couldn't give a ZERO. Good luck with YOUR order!

I understand why this location has poor reviews. The manager here said it wasn't possible to run my gift card with just the card # and PIN, he'd need the physical card which I didn't have on me. So I called the Oltorf location and the manager there said it's indeed possible to run the card # without the physical card, they do it all the time. He even called over to the Wm. Cannon location for me to try to talk some sense into the Wm. Cannon manager (to no avail, the Wm. Cannon manager still said he couldn't process without the physical card). I tried my card # at the Oltorf location and of course they were able to run it with no problems.

When it comes to providing the service of delivery for consumers logistics is a big part of providing that service. This wasn't the case for our family during our last visit at the 500 W. William Cannon Drive location. The day before Valentine's Day my wife ordered 5 large Pizza's for our sons 1st grade Valentine's Day class party, the restaurant was well aware that the pizza's were for students at an elementary school. The pizza's were to arrive at noon for the party, but my wife would receive a call from our sons teacher at 12:30pm, not from the restaurant, explaining the pizza's had not been delivered. My wife called the restaurant with concern that the pizza's had not been delivered, to be given the excuse by the manager that the driver's car had broken down and conveyed another excuse that it was Valentine's Day and they were busy. The pizza's arrived a little after 1pm to the school and the children were content, however, these are elementary school children who are consistently on a schedule, a concern this location seem to not understand. I've read another review a year ago tethered to the same issue to time and delivery issues; it's understandable that things happen, however, the excused did not give confidence to us, the consumer, who rely that a service would be fulfilled, and that a business is able to meet the demands of holidays and unforeseen moments that would prevent a large order of pizza's from arriving 1 hour late for a trip that is calculated to take 5 minutes in distance.

Just had to run into the rain because the driver just sat in his car. Pizza cold, no marinara with the cheese sticks and HAIR ALL OVER THE PIZZA

Not sure what's going on at this store but the last two times I've ordered here, the pizza has been really, really thin (didn't order thin crust or NY style), dry and just overall terrible. It was like they made the pizza a couple hours prior and just sat it under a heat lamp. Pizza definitely wasn't freshly made and they definitely cheaped out on the amount of dough. I doubt I'll ever order from here again. Oh well

Ordered a pizza. Said it would take 25-35 minutes. I called the store twice and they were clueless. The fucking pizza never showed up. Don't order from this company they suck beyond belief. The person on the phone will not refund me. What a bunch of assholes. Going in the store tomorrow.

So I ordered their wings and a 7 topping medium pizza, ended up being like $28... so 6$ for the wings and w.e. for the pizza. The wings turned out alright but that wasnt the problem. The pizza, the first time, came and had all of the 7 toppings "plopped" onto the center of the pizza in about a 2-3" diameter clump with the remainder of the pizza being cheese. I showed it to the delivery guy and he took it back to be remade. I was ASSURED by the fact that the GM herself was going to be the one making the pizza and he was going to finish his delivery and swing around. So he gets the new pizza to me, fully topped, but the pizza is about 70% cooked. I couldnt even pull a piece out without the entire slice stretching and dropping to pieces. I will order wings from here still. But pizza from your locations in south austin... I am done and suggest the same for others looking for pizza.

This was one of the most horrible pizzas I've had in Austin. Everything was bad - crust, sauce and cheese. I will never eat PJ's pizza again!

They never answered the phones .. Called several times then drove to location and called from the parking lot no customers in store .. still no one answered..

If I could post a zero star review I would. This place is so mismanaged it's not funny. Female magagers telling male employees they prefer to work with women. Of course, she's a lesbian. Nothing against that, but in that context not good management. The wings I got from here were so under cooked they were pink. Anyone say Salmonella? I will never eat a Papa John's product again. I don't need food poisoning!

I wanted a Pizza so I decided to try them out surprise to me it was what I wanted not overly seasoned and not salty as I have found otherPizza places do . It was a clean place hidden in the corner of 1st street and William Cannon . I will order again from there , The cashier was a friendly man and it was ready and hot. So I was pleased all the way around.

I'm a big fan of papa John's pizza, especially now that I'm pregnant. But today after I picked up my pizzas I'm disgusted. The whole pizza was burnt, wasn't cut out right & I didn't get to enjoy one bit of any of them. I definitely don't recommend getting pizza from this location at least.

THE WORST PIZZA STORE EVER. Slow , terrible communication, delay etc.... you guys should respect your job or quit your job and fibd aanother job where u will be happy but not here .

PJ is my favorite fast food pizza anyway. Something happened where the discount didn't ring in right and I said something and the guy took half off the bill. When I went home I discovered my wife had done it right and I went back just to show him that I wasn't ripping him off. He wasn't there but his manager was, who after I told him everything was fine gave me a free pizza. Always fresh and the workers are always friendly. Parking is kind of weird here, it's not that far but it's off in this corner, but I pass up 5 pizza places in Southpark Meadows to get Papa Johns!

Was in the mood for Mexican food so I asked my friend to pick some up for us. He said no. He said since we had it yesterday he wasn't in the mood for it again. He knew I was helpless because I'd hurt my ankle the night before so I was stuck in bed icing and elevating. After a little "back and forth", a medium spicy Italian and chocolate chip cookie shows up about an hour later. In protest I refused to eat. Yes, I can be a stubborn brat that way. After a few hours I was starving. The cup of coffee had hit my stomach and I was going insane. I hobbled into the kitchen to the box. The remaining 3 pieces were pretty. Piled with meat and cheese. Plopped one along with a slice of the dense cookie (yeah, its cut like a pizza) onto a plate nuked them skeptically for 1 minute together. Hobbled back into the bedroom being sure that my friend noticed the side eye I gave then settled back intobd. Wasn't in the mood for what was in front of me but I'm never in the mood to starve. With as much diva attitude as Mariah I bit into the pizza and the stringy gooey cheese penetrated my uptight attitude. The crust was just the perfect combination crisp and tender. Along with the pepperoncini and garlic butter sauce I devoured the slice faster than I realized I could eat! My animal hunger still not quenched I turned to the cookie slice. I wasnt sure if it would be good. It was a bit darker around the edges than I like my cookies. Plus its pretty dense so I was prepared for a hard outside and an underdone inside. I was wrong. The outside was spot on crispy. And once you penetrated the exterior you're met by a moist cookie. Its like eating a perfectly homemade cookie! Also, there's a lot chocolate crammed in each slice. It reminded me of the cookies I make. I devoured it. I called my friend into the bedroom and told him he was a terrible person for not getting me what I really wanted. That he should be ashamed for being so selfish and buying pizza that I DID NOT want or enjoy. But that he should go warm up the remaining 2 pieces of pizza as well as 2 more slices of cookie for me since I was attempting to recuperate and needed sustenance to bounce back from such a serious injury. He didn't even give me the dignity of a side eye, he looked at me with irritation full on. But he took the plate to give me a re-up. Laying back I decided I wouldn't give him the satisfaction of knowing that my desire for gooey cheese accompanied by savory flavors was being satisfied by his food choice. I'd ride this one out to the very end. But, it was perfect.

Hoooooooorrriiible service!!!! We ordered pizza it took Joshua Garcia forever to take order ..didn't even know specials then calls back later to say they can't deliver pizza it's not there address ..when asked to speak to a manager he said he was one ..which if he is explains it all joke of a restaurant ..let's hope they credit my acct

What can I say? It's Papa Johns. Whenever I'm feeling that hankering for pizza and wings, I order from here. Their site is super easy to use and I always order online. You can redeem promo codes and online shop their menu. If you sign up for it, you get one point for every $5 you spend and once you reach 25 points, you get a free pizza! But I think this special ends February 28th. If you sign up with them, they'll email you promo codes every now and then that are pretty significant. Always wait for a good deal before buying pizza because there always is one if you just wait a little bit. The detail that went into ordering from their online menu is amazing. You can specifically choose if you want ingredients on the whole pizza or just on the left or the right side. Snazzy. Their pizza is tasty and their buffalo wings are ridiculously good (best I've had in Austin, which seems weird to say..) I can't speak for the other locations, but this location is superb. They always have the pizzas ready on time and the employees that check me out are friendly and knowledgeable. Never had any problems with my order being wrong and it only takes me a couple minutes to go in and out.

I was really sad about this place today because I've always ordered from here and never really had a problem. Yet today I just ordered the cheese sticks and when I came to pick it up, I had to wait an extra 15-20 minutes to get checked out. There was only 1 register running and the person at the register was taking an order over the phone. Then after waiting for awhile, the employee didn't even have the decency to apologize for having me wait that long to get checked out. It seemed like the employee already had a bad day with the order taken over the phone, so I just let it slide.

Ordered a pizza for the office today. We get lunch from Noon to 1:00. I was told at 11:20 when I called that it would take an hour. I called after 12:30 to check on the pizza and spoke with the manager. She proceeded to tell me with attitude that "delivery can take two hours sometimes" and did not seem to care at all that we would not have time to sit and eat our lunch now. I will not be ordering from this location again. Very dissatisfied & disappointed with the service today, especially in the way the manager handled the situation.

I ordered pizza from here this past weekend. The pizza arrived and was cold. The delivery had taken forever so my guess is this is why it was cold. I called and wanted a refund but was given an option for them to resend the pizza or give me a store credit. I begrudgingly accepted the store credit - I didn't want to try them again but felt that was the best option. Ordered again this week. The delivery took 90 minutes, when I was quoted an hour. Guess what? It was cold! I didn't even call to lodge a complaint. I don't want to try their pizza again. My advice is to steer clear and order takeout or delivery pizza elsewhere.

Just ordered pizza from Papa Johns and it was terrible. The pizza was cold, the crust was chewy and the cheese was disgusting. What so bad is the fact that the residents in affordable put there limited funds together to order pizza on a rainy. Then we get this disgusting a** pizza. Even though we ate some of the gross pizza, there was still a lot left. After eating one slice, I knew I couldn't eat any more. Feel these residents, on serious limited incomes, were ripped off big time.

Attention: Multiple reviews are saying the same thing about soggy, under cooked pizza. It baffles me that the standard is so low for this brand here in Texas. I've ordered here three times now and every single time two things happened; half of the pizza taste like though, it's chewy and uncut. And the pizza has an once arrived within the estimated time frame. I understand that it's an estimate but when it's consistently 20 or more minutes behind, it's probably time to update the estimate a time frames. On my most recent order specifically, I learned from my last two mistakes and asked that it be cooked well done and this one probably taste the most like though, it's an edible without putting it in my own oven first and re-cooking it, which completely defeats the purpose of ordering it if I have to cook it myself.

I don't normally do these, but I felt compelled to after going here this past Sunday. I had terrible customer service. The cashier gave me an attitude after I asked about an online deal. It honestly left me shaken during my order because I was puzzled by why I was given such an attitude. The Papadia that I had wasn't too great either. The bad service just ruined it for me, and I will not be returning there.

Ordered online and was told pizza would take 30-40 minutes. Showed up an hour and 10 min later. Pizza was barely warm. Breadsticks had zero dipping sauces at all despite asking for ranch. Customer service was terrible and "pizza tracker" was incorrect. Overpriced for how subpar the pizza tasted. Never ordering from here again.

So the pizza was on time it had everything on it well lost everything!! just small amounts the man complaint would be that it was cold and not cut all the way through then no cheese but instead like this salt I thought it was their dry cheese anyway almost gagged to death cold ass tasteless pizza you had to pull apart it was just NASTY

Ok so not that I have high expectations for a pizza delivery place but this place was a swing and a miss. Ordered online. Est delivery time: 55-65 min. Took 90min. I live 0.7 miles from this location. Ordered crust extra crispy and was soggy and luke warm due to the long wait time. Called to check on my order and they employees just chatted with each other while I was on the line. Missing Marinara with the breadsticks that were ordered. Won't be back.

I always order my pizza from this location, its fast and friendly service, but today they gave me an old pepperoni and cheese pizza. I specifically order special blend cheese. I ordered the Philly steak pizza and there was a bone in the meat. I hope they do a better job next time, or get better cooks.

Used their app on the iPhone. None of their national coupons worked, so I chose the local specials. That was my mistake. They limit you to original crust on everything. Anything with a pan crust is at least 2x as expensive. Gluten free isn't even an option unless you want to pay full retail( medium 2 topping pizza on 'special' is 8.99, full retail is almost $20). I hate that they are my favorite pizza. They have great carry out deals, if you feel like having dinner at 7pm, otherwise they aren't available for order an hour before close. I'm going local even if I have to put on shoes.

Ordered online and realized I had messed up the order, was totally my fault and the employee I spoke with when I called back to verify and realized I screwed up when out of there way and sent me the right order. Definitely some of the best customer device I've seen in awhile! My kudos to the store and their staff, especially on a Saturday!

I love papa johns, it's always been my go to pizza place. But I just spent 15 dollars on a soda and pizza that is very tough, dry, and cold. Sad face for this location......

I just moved here and this is my first time ordering from this store. I ordered online for delivery and the estimated time was "approximately" 30-40 minutes wait. It took an hour for them to deliver one pizza and my house is a 3 minute drive from the store. I wasn't very happy, I called the store and they informed me that they have been short staffed. Once the pizza arrived gave us a little something for the wait. The delivery man was very nice

I give up on this location. The pizza is NEVER cooked all the way in the center! Never. It doesn't matter if it's pan crust or thin. You select "Well done" option for the crust but it makes no difference. It will always be gummy and cold in the center.