David B.
Google
Installing and supporting Print Management in the UK, I have used various software solutions over the years.
Having installed and supported PaperCut over the last two, I am happy to say that in my opinion it is, by far, the best option out there.
Simple to install and manage (it does so many things automatically it is embarrassing) and the support is second to none.
As for the Knowledge Base! Every KB should be like this.
It just makes mine and my customers lives easier, simple.
Yet to sample the dev's barista skills but, hopefully, one day.