Shandnick
Google
Absolutely Exceptional Experience – Above and Beyond Service!
I cannot say enough great things about our experience at Papi’s Cuban and Caribbean Grill Midtown! We hosted a graduation dinner for what was supposed to be 16 guests—but turned into 19 by the time we arrived—and the team handled it all with grace, warmth, and professionalism.
From the very beginning, the service was excellent. I had made a reservation for 8:30 PM, expecting the graduation ceremony to wrap up on time. But as luck would have it, my niece was seated on the very last row, and the event ran over. I called ahead to let them know we’d be running behind, and the manager, Edwin, could not have been more understanding or accommodating. He assured me they’d be ready—and they were!
When we arrived, Edwin had a beautiful section set aside for our group, and his staff welcomed us with kindness and energy. Despite the size of our party and the delay, everyone—from the servers to the kitchen staff—handled everything with genuine hospitality. Edwin, in particular, was a joy to work with. Warm, personable, and incredibly helpful, he made us feel like family.
The food was flavorful and authentic, the atmosphere festive, and the service top-tier. If you’re looking for a place in Midtown to host a special occasion—or just enjoy a fantastic meal with wonderful people—look no further than Papi’s.
Thank you, Edwin and team, for making our night unforgettable!