FrequentTravels000
Google
We were booked in to the Parador for 2 nights. On arrival, we went to reception. There was no-one there and no bell or anything. After over 5 minutes we went to the hotel bar and asked if reception was manned. We were told it was and when we said we had been waiting over 5 minutes the barman said he would look for them. We went back to reception and again waited for nearly a further 10 minutes before the receptionist arrived. Not a good start for a 4-star establushment.||We did the paperwork, were given the key and made our way to our room which was as described. ||Our next problem was the in-room safe. The way to lock/unlock it was to swipe your credit card. This was a method I'd never seen before. So I decided to try it empty. I shut the door, swiped my card, and it locked. But it wouldn't unlock. I phoned reception and was told she would be straight up. 10 minutes later I went back to reception to find out what was going on; it seems there was difficulty finding the machine and the handwritten notes on how to unlock it. Machine and notes found, we went back to the room where initially I was blamed for doing it wrong, which did annoy me. But in any case, the safe was unlocked and I retried locking and unlocking it....all ok.||Now the room.....||There are no drawers anywhere. The wardrobe had no drawers and the bedside tables had no drawers...there was nowhere to put anything that didn't hang apart from a small area below the hanging clothes. ||The bathroom. Very nice with 2 sinks. But on the one we used, when the cold was used it dripped badly from the join. Poor maintenance.||The toilet itself was in a separate area off the bathroom. The floor around the toilet looked very stained, as if used by people with a bad aim! Again, get that sorted out.||It's clear that at some stage the door in to the room was too long. The tiled floor is heavily scratched. It is obvious that the door wasn't rectified for a long time.||The bed itself is on a platform about 10cm high. This looks as if it was constructed by an apprentice on their first day. The planks themselves are poor quality; they felt like cheap laminate and, as the supporting structure didn't feel adequate, many planks sagged as you walked on them. This is simply poor workmanship and low quality materials. ||The lift felt dirty and worn out.||There was a bag of what appeared to be laundry outside our door for the entire 2 days we were there.||The room is sold as having wifi in all areas. Our room had no wifi. I reported it to reception and was assured there was wifi. I stood my ground and eventually the receptionist admitted that there was a problem and that our room and 2 others had no wifi. There was a problem and it had been reported to the maintenance company. ||All things considered, bearing in mind the premium price we were paying for this room, I was dissatisfied. I certainly would not stay here again which is a shame as it is a beautiful building.||This is supposed to be a 4-star establishment. It isn't! ||
