RebeccaSHM
Google
This location paled in comparison to others I've visited.
Some wonderful clients of mine brought me an assortment box not that long ago and I was hooked!
I signed up for rewards. I visited other locations. It seemed to only get better each time.
Until today: details after highlights
Highlights graded by ➕ & ➖
👉🏻 larger restaurant and seating area➕
👉🏻 much smaller selection ➖
👉🏻 roughly 5 minutes in line and at check out➖ (would be a plus except that our orders were incorrect and took way too long).
👉🏻 no place to put used tongs or trays➖
👉🏻 no plastic knives for sharing ➖ (this is a bit confusing: often times people want to share treats in places like these so being properly equipped for this seems standard).
👉🏻 EXTREMELY LONG wait time for hot sandwiches and coffee. ➖
👉🏻 food quality is exceptional ➕
👉🏻 drink quality is OK (overly sweetened & in some cases overshadowing flavor.) ➖
👉🏻 friendly service ➕
Details:
👉🏻Arrived at approximately 10:10 AM
👉🏻 This location is much larger than the others, but the selection is much smaller, especially compared to the Bellaire restaurant.
👉🏻 Finished ordering at 10:19 AM
After having finished all, but one of our treats (which we were saving to have with our coffees) I went up to check on our remaining purchases.
👉🏻 we were ignored for a while and then found out not only had they gotten our coffee order wrong, they hadn't even heated up our sandwiches.
When the sandwiches finally finished at approximately 10:40 they were set on the end of the counter in the pick up area. This is fair except for the fact that we were sitting right near the counter and we had been WAITING FOR OVER 20 MINUTES for two sandwiches to be heated up in the microwave and two coffees. It would've been a nice gesture if she had just handed them right to us.
I admit the cashier was very friendly and handled every situation with grace; but, she seemed either poorly trained or completely incompetent.
👉🏻The only good part was the food 💯
I hate to even have to say it, but the scone was undercooked and doughy. (See the Pic)other than that, everything was delicious.
The coffees were meh: overly sweet and not enough flavor.
In the end, because of all the terrible service we had to rush to finish up, so my son could get to work. Pretty sure I will not return to this location 😥😫