R B.
Yelp
I don't doubt there have been great shows here, and the venue itself exceeded my expectations. My friends who have gone for shows in the past have had positive experiences here.
The above being said, my rating is based on a single experience, so take it as you must. I (with a group of four others) came for the Nightmares on Wax show, which we were really excited for and purchased tickets in advance for. We were supposed to receive 'tickets' at the box office for will call, but were instead on a list and crossed off as we came in. Not really a big deal, of course, but it makes entry and re-entry difficult. And selling off tickets too, since there is no refund possible.
We had someone in our group who was under 21, and I'm familiar with the policy of stamping or marking individuals who are over 21 with a valid ID to separate out the minors. The person in our group was tagged with huge X's across the entire top of both of her hands with a sharpie, no exaggeration -- as if it wouldn't be obvious enough. I understand putting 'X's and the liability issues here, but there was no reason to go that overboard -- there must be a better system for this anyway, especially when the event detail for the concert says "All Ages" are welcome to attend. I've been to a number of venues before where I didn't have my ID and they either used wristbands or a small 'x' on my hands.
These small, arguably meaningless issues would have easily been forgotten had it not been for the concert itself. We liked the venue and enjoyed hanging out for a bit once inside. A bit... According to the website and information outside, doors for the show opened at 8 PM and the show would start at 9 PM. We showed up at 9:30 PM. And nothing had happened. Not even the opener had started. 15 minutes later, the opener did start, so no problem. And we waited patiently, listening to the opener... and listening... and listening.
An hour later, the same opener, playing the same music, was still playing. We decided to step outside to take a break from the droning music, around 10:45 PM. The problem was, the individual in our group under 21 was not allowed to leave the venue and come back in, even with those huge, obvious 'X's on both of her hands. Why? Because apparently their policy at the Parish is that this is to prevent the minor from leaving, drinking and coming back again. Okay. Could they at least mention this somewhere (perhaps an asterisk next to the 'All Ages' on the event detail, a sign at the entrance, somebody telling us this beforehand)?
We gave it 15 more minutes and then, realizing the opener was still going and knowing we had to get back home, had no choice but to leave early (on the way out, we were told the opener would be going another 30 minutes). We were really disappointed we couldn't even see Nightmares on Wax start. We payed a reasonable amount of money between the five of us for weird, targeted ID policies, a delayed start to a show, a drawn out opener, and main act that wasn't even going to start until 11:30 PM (and no refund possible, of course).
Again, I'm not discrediting the positive reviews out there. But I felt it was important to share this bad experience. True... one isolated experience. But to me and everyone else in our group, this was a poor enough experience that we would have to hesitate going there again.