CharlyEmmaLouise
Google
My partner and I said this was the most incredible place we ever stayed and it is. However the second time we visited (we liked it so much we changed our route home to come back for one night), the hotel was extremely busy and the service was, to be honest, quite poor. It took a very long time to get a sun lounger, the tea station in the spa was a total mess and the staff seemed under huge pressure and very stressed. We felt sorry for them.
As a previous reviewer has also mentioned, the atmosphere, for a while during our first stay and for most of the time during our second, was ruined by children screaming and yelling. In the pool, in the lake, the spa, the restaurant…. Everywhere. I definitely would suggest to management that this hotel should be adults only as it definitely had a detrimental impact on our experience. It’s hard to relax with screaming kids running around and the staff didn’t seem to bat an eyelid.
This hotel has such potential and we will still come back, but outside of summer holidays and peak season.