Mayte S.
Yelp
I have been a customer there for quite a while and placing orders literally every week sometimes twice a week or more and until today the experience had always been amazing. But today was really upsetting and unbelievably disappointing.I placed an order nothing different from what usually order and once i get to pick up the order around 4 pm, the lady that supposedly only works on Thursdays according to her ,tells me that one of my transactions did not go through a while ago . So to my surprise since I literally go twice or more and I was just there with my husband this week Tuesday morning, I asked her what was the date on the transaction receipt so i can check in my bank account if it went through since she claimed ut did not go through.she does not have a date on the paper where they write whatever the customer ask for in handwriting .she said that she thought I knew and if i do not check my bank account regularly,which to me was a comment really unprofessional on her behalf.I told her than unless I do not have any particular reason or alert from my back account, I do not need to check if the transaction goes through or not which is her job to make sure ,she does get a receipt once she finishes a customer transaction and gives the client their order as well as the receipt before she starts with another client.She says also that she had the client after me on that day to see if they could see me to let me know on such a day but I had already left when is her job to come after me if something like that happens since it takes time to get to the parking lot and get in your car and i am regular customer.At this point ,I check my account and I tell her that there are basically a couple of transactions twice a a week this month like usual but she says she knows she can not recall the specifi date all she knows it has to be a Thursday that is when it happened to her and I can not remove that card unless I says approved that I must have removed before time.So I just tell her to go ahead and charge whatever amount the ticket has from that particular day that she has no clue what date could be since i was a cashier once and i know at the end of the day you need to balance your register and if there is a shortage or discrepancy, it can be deducted from the employee .So once she charges me today's transaction and the one that she did not charged that Thursday ,i give her cash so she can put some cash and then to charge the rest on the credit card and she tells me literally that if I have not enough money,she can take something off today's order but she can not do two transactions. So at this point ,I am so upset that she is not only incompetent doing her job and blaming the customer of her own mistake but also that she has not comon sense or she does not know how to chose her words wisely and assume that my bank account has insufficient funds and I have never seen that just because you pay some cash towards the balance, you can not charge the remaining balance to the credit card. .UNBELIEVABLE!!.It is really sad how all it takes is one employee way of communicating with the customer to jeopardize the good customer service others do in the same job. It is not about the fact that she did not do her job correctly and she blamed me on me the customer but the fact that her way of talking sounded to me nothing but unprofessional and rude What a shame ,she caused this place we like to go weekly or more this bad review.Really disappointing and how she insisted that I should have known or check my bank account when she should have made sure she finished her transaction with me and give me a receipt or let me know the card did not go through accordingly to her before she moved to the next customer on such a Thursday that can not even recollect the specif date except that it had to be a Thursday cause it happened while she was that day there
Really unprofessional.