Kathryn D.
Yelp
Regrettably, our recent experience at Patterson's was very frustrating. My mother and I stopped by on a cool, somewhat rainy autumn day for a mid-afternoon meal. Since we were between lunch and dinner, we hoped we might be able to be seated fairly quickly. Unfortunately, it was a 30 minute outdoor wait. On their building, there was a sign indicating that they only serve customers 21 and over. No problem; I'm in my mid-thirties.
However, once we were inside at our table, ready to place our order, the seating hostess let me know that she would need to see my ID. I explained that I wouldn't be drinking. She insisted again that she would need to see it, at which point we also mentioned that my mother would not be drinking. The hostess then told us that ID is necessary simply to sit in the restaurant. (!) I was somewhat dumbfounded by this. I've certainly never been required to produce identification merely to eat a meal.
At that point, I let her know that, unfortunately, my ID was an hour away in our hotel. She didn't seem to understand this, as she kept repeating saying that I would need to get it from the car, that either a driver's license or a passport would work, etc. Finally, the hostess informed us that we were going to have to vacate the table. We asked about the possibility of sitting outdoors on their patio, away from the bar area, but seating on the patio also required ID.
I was quite irritated and disappointed, but we went ahead and placed a to-go order, which we waited for, once again, for 25 minutes outdoors. My mother and I decided to drive down to the waterfront so that we could at least enjoy the meal with a pretty view from our car. Once we arrived and opened up the bag, though, we discovered that they had not included silverware, condiments, etc. This was the last straw for me. While the food itself was fine, it was certainly not worth the hassle.
I wish our experience had been better. My recommendation to Patterson's would be to make it extremely clear that all customers will be required to provide identification, regardless of whether or not they will be drinking. I don't think their current policy is at all intuitive, and it would have saved us a lot of time and frustration had we been aware.