Alison H.
Yelp
We arrived at the restaurant with our dog, knowing that health regulations don't allow dogs inside, so we were happy to sit outside. Unfortunately, this led to a series of issues. We repeatedly asked the staff to turn on the heaters, as it was quite cold, but each time we were told that the owner had instructed them not to turn them on until it got dark. The owner later explained that her lease prohibited her from turning on the heaters before dark. Meanwhile, other nearby restaurants had their heaters on.
The service was incredibly slow, and we only received attention when I had to wave down a server inside. When I ordered my pizza, I specifically asked for the Prosciutto and Arugula pizza, with my husband as a witness. The server responded by asking, "Oh, you mean the Prosciutto Burrata?" assuming they were the same, and I confirmed, thinking they were. When the pizza arrived, it was a plain pizza with just a few pieces of prosciutto and a lump of burrata in the center. I immediately informed the staff that this wasn't the pizza I had ordered. The pizza was taken back to the kitchen, and I assumed it was being remade.
About 20 minutes later, the owner came out with the same pizza. She was cold and abrupt, telling me, "You ordered the wrong pizza, and that's on you." There was no attempt to make things right. She only asked us once if we wanted to move inside, but since health regulations prohibit dogs indoors, we declined. I knew exactly what I had ordered and, in fact, had seen the pizza I wanted at a table nearby, so I did not change my mind.
Throughout the meal, the team was unresponsive and inattentive. Kris, who came on shift just before we left, was the only server who checked in with us and asked if we needed anything. Because of his professionalism and excellent service, we didn't leave a tip on the bill. Instead, we gave Kris the entire tip.
As the owner of a business management company that supports small businesses, and with my husband's family having been in the restaurant industry for over 50 years, we understand the challenges and costs involved in running a successful restaurant. We also know that while great food is important, customer service is equally essential. If customers are treated poorly, as we were, no amount of great food can make up for it. Sadly, this experience left us disappointed, and we won't be returning.
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