Jeena P.
Yelp
My date and I were very disappointed in our experience here.
TL;DR - We walked out after we waited an hour for a reservation for a $300+ dinner. Disappointed but hopeful it was just a bad night.
I booked a reservation for Valentine's Day (2024) on OpenTable about a month in advance. The Saturday before my reservation (about 4 days before) they called to inform me that the evening would be a pre fixe menu. I was a little bit disappointed, but this is normal for a Valentine's Day and the menu they texted us looked good so we ultimately wanted to give it a try.
We were running a bit late and tried to call ahead to let them know, but no one answered. I figured they were just busy, and we were within the grace period so I didn't think much of it.
We arrived for our 7:30 reservation at 7:35 to find a line out the door of people who also had reservations for 7:30. There was a lot of chatter in the line but very few clear instructions given, until someone pushed their way to the front and checked in for their table ahead of the people who had been waiting. It took about 30 minutes for us to be seated. Again, we understand that it is a busy night, but there was very little organization and we weren't thrilled about the way it was handled. The hostess was very nice and tried her best, but it did not appear that she had been set up for success.
We were seated at about 8. The pre fixe was supposed to come with half a dozen roses and two glasses of champagne upon being seated. The hostess gave us the roses and sat us at a table. The atmosphere was intimate, but the tables were very close together and wait staff often bumped into my chair.
That was the only time we bumped into wait staff, however, as no one even looked our way for another thirty minutes. There was no champagne, no greeting, and no one who looked as though they were there to help us. That did give us the chance to see courses served to other tables, however. The portions that we saw were very small and did not seem to have that much food. To be fair, we did not see anyone get their main course, but given what we saw, we had no interest in staying to find out.
Like many of the people who had been waiting for their reservation, we made the decision to leave. At about 8:30, we let our hostess know that we were sorry but we could not wait any longer when we had not even been acknowledged by the wait staff. Had we had a drink, or even a glance from someone who could take our order, we would have been more likely to stay. However, we did not feel comfortable spending over $300 (the pre fixe plus tip and drinks) for an experience that had already been frustrating. The hostess was again very nice and let us know that she wasn't sure where the waiter for our section was. She apologized and let us keep the roses.
Ultimately, I know it was a busy night, but with the price of the experience and the clear lack of organization, we were very disappointed and did not feel comfortable staying. I would love to try them again in the future, but there are definitely some kinks to work out, and at that price point it will be awhile before I try and take the plunge again.