Jim R.
Yelp
** Avoid renting here AT ALL COSTS **
My apartment flooded (at least) five times. Twice from the kitchen sink, 3+ times from the bathroom sink, and, most severely, from the washing machine.
The kitchen sink flooded because the pipes underneath the sink were not actually connected. The first time I contacted maintenance, they repositioned the pipes so that they were vertically aligned, but still failed to connect the pipes. After a few weeks, the pipes again came out of alignment and again flooded my kitchen.
The bathroom sink flooded, repeatedly. Somebody else's shower water would backwash, coming up through the bathroom sink's drain. The severity of the flooding varied depending on the length of the other person's shower. The sink cabinet was filled with water - all of my wife's makeup was destroyed, along with a hair dryer, etc. Not to gross anybody out - but I can still remember the smell of the shampoo and dirty water that lingered for days.
The most severe flood came when the washing machine backed up and overflowed. The entire apartment was under several inches of water and flooded into the hallway. Despite this, Pegasus did not provide any assistance with drying for several days - I think it was a full week. The day after the flood, I went to the leasing office and asked for fans - I even offered to go rent fans myself and let them reimburse me for the cost of the rental. They refused.
When they finally did do some work in the apartment, they ripped out all of the baseboards, and did not replace them EVER. Our walls were ripped up for a full six months - HALF OF THE LEASE TERM. They also told us that the carpet was professionally cleaned, but when I inspected the carpet it was still visibly very dirty.
Our apartment smelled like dirty carpet, our dog was starting to get sick, and we eventually had to leave. Despite all of this, Pegasus continued to insist that the carpet was clean and that everything was fine. They refused to even partially reduce or refund rent.
When the lease was almost up, I drove from Phoenix to Los Angeles for the sole purpose of doing the walk through so that we could avoid any confusion and get our full security deposit back. I was told that we would get the full deposit back because the apartment required so much work anyway. A few weeks later, I received a statement that said that I was being charged hundreds of dollars because I had allegedly painted a wall from white to eggshell white. This is absurdly dumb (I would not paint a white wall a slightly different white), illegal (landlords are obligated to give notice to the tenant of damages and give tenant an opportunity to repair before moving out), and rude (I wasted my time driving twelve hours round trip to avoid exactly this).
One of my friends also lived in the building. Her apartment also completely flooded. She was unlucky enough to be away for the week when in flooded, and her belongings soaked for a full week. That friend was also charged a bogus painting fee at moveout.
Pegasus will lie to you, repeatedly, to get what they want. I would communicate something to the leasing office, and they would turn around and call my wife, without telling her that they had spoken to me, to try to get her to say something that would contradict what I had said. Despite the tone of this review, I'm a pretty easygoing person, but playing spouses against each other to avoid having to do a simple repair is peak scumbag behavior.
Do yourself a favor and live somewhere else. I am more than happy to provide anybody who is a prospective tenant with pictures, videos, and emails to document everything I have said above. I've attached a few pictures so that you know I'm not making this stuff up. For more, feel free to contact me at jimrobichaud207 at gmail dot com.
