Perk-N-Pooch

I had to book a last minute appt this week and luckily Helen was available to take our Golden, Astor. She was new to us and she did an AMAZING job. Our dog hadn't been groomed in a while due to some medical issues so he was kind of a mess and also doesn't always feel the best so Helen knew she'd have to be gentle. When we picked Astor up, we couldn't believe what a wonderful job she'd done. I will 100% book her again in the future - she's just the best.

I am very happy with their services. I used Amanda H, and I really appreciate everything she did for my dog. I am definitely coming back since my dog came out happy and looking good

I can honestly say this is the best grooming salon I’ve ever been to. I book with Angelica every time because she does an AMAZING job! I have an almost 3 year old golden doodle who has really bad separation anxiety and is often very wild at drop off but Angelica and the entire staff treat him with so much love, care, and caution. If you need a place to take your pup, this is truly the place to go because you’ll never ever have to worry! So much gratitude for the Perk N Pooch staff! ❤️ here are before and after pics of his groom today!

Took a nice long walk here. This was Pono’s first grooming appointment…plus coffee for hoomans! Great concept, friendly service and they seemed to really love what they do! We will be back!

I woke up at 10:50am , had a 11:30am appointment booked by 11:07am. Very friendly and quick service. $54 for a thorough wash (short hair breed) and nail trim. The nails were not trimmed to my liking (they were still long) which prompted me to ask if there was an issue or if she caused a fuss when they did her nails. The attendee said there was no problem but 🤷🏽‍♀️. She smelled good for the most part but her face still stunk and she had eye boogers. I didnt make a fuss, but ill make sure i make those things known as hot spots next time prior to her appointment.

The worst experience. Would never recommend anyone trust these people with your pet. I was a first time customer bringing my dog for a haircut and bath. My bf and I ran some errands and popped back over because we weren't sure how long it was supposed to take and my phone had issues with texting at the time so I wanted to make sure I hadn't missed their message to pick him up. I let the front desk receptionists know that he probably wasn't ready and we hadn't received a text but we would just wait in their lobby or coffee shop until he was ready. She went back to check and brought him out. We paid and left. My dog looked blow dried and brushed but his hair still looked pretty long. I assumed it was because I had asked the groomer not to cut it too too short. On the drive home the owner of the shop calls me to let me know the receptionist had not checked with the groomer and had sent him home without having anything done. He was supposed to have glands expressed, nails and hair trimmed ect. He had only been bathed. He was also bone dry when I picked him up which can only mean he was sitting in the dryer long past when he was ready for the haircut. Clearly nobody was checking on him, especially since the groomer wasnt around when the receptionist went to get him. I didn't trust them anymore so I asked for a refund because they didn't complete the service i paid for. She offered me 10% off my next visit. I pushed and finally got a refund. Sitting in their dryer ended up giving him a flea infestation that we spent months finally fixing (and yes he was on preventatives). Later I ended up seeing multiple separate reviews saying the receptionist tried to bring them the wrong dogs at pickup several times. That's not hard to believe since there's obviously not a great process for their pickups. I would never trust them with my dog again

We’ve been really pleased with Perk-n-Pooch! 10/10 would recommend groomer Carl. I love that he comes out to make sure he knows exactly what kind of cut we want. Short summer cut for our Havanese this time! It’s also super easy to book appointments on their app and there’s a discount for nail cut if you do as a part of grooming. The staff promptly lets you know when your pup is ready for pickup and sends an digital text invoice before pickup so you know what to expect and then a follow up digital receipt afterwards.

I love the place and the staff here. Have been coming for 2 years and they are very accomodating and patient. I sometimes have fosters who have special needs and they do a great job keeping the dog's comfort level in mind.

My dog is always taken care of here! Yes, it's sometimes busy to get on the schedule, but it's always worth it. The staff are super friendly at the front and always welcome my dog, and help take her back. We love Susan who grooms our dog. You can get a coffee while you wait in the coffee shop, but normally I just leave and come back when she's ready. T here's a curbside pick up option if you need as well.

My dog got post-grooming furunculosis after a bath here. This is a bacterial skin infection from Pseudomonas bacteria. It occurs when wet environments are not cleaned and can come from contaminated shampoo bottles. Be aware sending your dog here!!

I love this place because they are fast and thorough and my doggie comes out looking fantastic!

Get what you pay for- it was cheaper than normal but when I told them that the hair between his eyes was blocking his vision and asked for a trim, I got the attached photo back. No matting or any reason why they needed to shave it so close and so unevenly. The guy even said he was calm and easy on the table, so I'm not sure why his cut turned out so weird all over. They didn't charge me for brushing his teeth, which was nice though.

THIS PLACE IS NOT TRANSPARENT ABOUT THEIR PRICING! We were quoted over the phone $55 for a mini-groom. Again confirmed upon check in the cost would be $55. When checking out, the total somehow came to $75 (before tip). When asked why the difference the receptionist said they added $8 for trimming nails (not a service that was requested, but okay we can live with that). Then said there was a 20% "service charge" to account for the cost of inflation on their products. None of this service fee went to the actual groomer. If you are going to add 20% after the fact for "inflation" just increase your base costs and stop lying to customers about the actual pricing. If you had just quoted me $65 in the first place, I wouldn't be upset. But now I won't be returning because it felt fraudulent and misleading. The mini-groom was fine (average), but I did witness another groomer mishandling another dog as well. He was pushing the dog into one of the gated stations in a not very friendly manner. So I will not be returning.

Pricing was affordable and I appreciated the organization of booking via the app and getting text reminders before and during the appointment. I wasn't impressed with my dog's final look, it wasn't as neat as I'd have expected. I thought my requests were very straight forward but, if we give this place another try, I'll be sure to bring reference photos. I think this place is worth a try, just be very specific about the look you want for your pup at drop-off.

Loved the coffee shop next door to get my London Fog & drink as Crowley got washed. Also, one of the service agents was able to lead me thru the gauntlet of cubicles to a private bathroom. Finally, I was able to tip both for tea and doggy service on the same bill

Our bernedoodle goes here for baths, minigrooms & full grooms. We love Francis, he's patient and gentle with our shy dog. We do take our own pup Shampoo and they're very good about using it. I also love that they dress him up in a cute bandana every appointment!

Since I got hired to work for perknpooch I have nothing but good things to say about this company. I use to be a professional dog groomer for 22 years and let me tell you there's nothing I haven't seen in a grooming salon. The love the groomers display for their dogs they groom is without a doubt is astonishing. They bathers are equally as diligent about their dogs they are tasked with. I am retired and work 4 days a week and on the days I work I am excited to roll out of bed and come to work. In fact I thrive in the presence of dogs. Especially the kissy ones. My coworkers are all great to be around and that says a lot considering some of the places I've worked at. Just know that if you decide to come utilize the services here you will not be disappointed.. Thank you perknpooch

I've delayed writing this review, as I have gone back and forth on what to say in it. I brought my dog to PnP about a month ago for a haircut after recommendations from multiple people. When I received notification that my dog was ready for pickup, my fiancé left to go pick her up, but when he got there, he realized that our dog's eye was completely shut. She appeared to be in pain and wouldn't let him get a good look at it. When he asked the receptionist what happened, she was not aware of the situation and had to ask the groomer in the back what happened. After getting little information, he left, called me, and we immediately went to the emergency vet as our vet was unable to fit us into the schedule. After some heavy painkillers, the vet was able to examine her eye and determined that she had a severe corneal ulcer covering her entire eye which he said was likely a result of dog shampoo getting in her eye and sitting there. We left the vet with my dog in a cone, on painkillers, and with 5 different eye drops needed 3-4 times a day. I went back to PnP the following day to discuss the situation and express how extremely upset I was. In that conversation, I was given a lot of excuses. To name a few: they have to leave shampoo directly on dogs' faces to clean them... they use special shampoo so that this could NEVER happen... they tried to wash her eye out multiple times... my dog probably needed hypoallergenic shampoo... I could go on, but in that conversation, they never took responsibility for the fact that I brought in a healthy dog and came out with one with a severe corneal ulcer. When I asked about compensation regarding my $500+ vet bill, I was told that is not their policy due to the waiver that I signed (I encourage everyone to fully read this waiver, specifically the clause that assigns a fair market value of $100 to your dog), and all they could offer me was a refund for the groom and a complimentary groom for the future. I was also told that my vet bill was higher than normal, and they were giving her the wrong medication. I emailed the owners multiple times, but got no response. After a few emails, I received a call from the general manager who said that the owner finally decided to pay our vet bill, but I would have appreciated a call and acknowledgement from the owners themselves. At the end of the day, I cannot claim to be a vet and understand how dogs' eyes work, but to me, this seems like a situation that should not have happened. I went back to our regular vet a week after the incident, and they were shocked at how big the ulcer still was at that point, which just reiterates to me how severe this ulcer was and makes me question how long they left the shampoo in her eye. Aside from that, I would have expected an update that there was a problem when I received the call saying my dog was ready. I would have expected that they tell my fiancé when he arrived to pick our dog up. I would have expected the receptionist to know that something was wrong. I would have expected a more genuine apology when I returned to discuss the situation. I would have expected a response from the owners. I would have expected more than what felt like a shrug saying "not our fault, not our problem." Overall, it seems like customer service is not really a priority. I have tried to keep this post un-emotional and just state the facts, as it is not my intention to demean PnP, but I think this is a situation that current and potential customers should be aware of. Her haircut was good, but we will not be returning.

Amanda did a great job with our doodle girl yesterday! She is professional, kind, and pretty fast! Atmosphere is cute and clean. I haven't tried the coffee but the menu looks big with lots of options.

If you want your loving fur-baby clean, adorable, and happy, I would definitely recommend taking them to Perk-N-Pooch. After having not so great experiences at other pet salons, I was a bit over protective of my baby, Bear. All of the nerves went away after I was brought into a private room and consulted with the groomer, Kristen. She was tentative, listen carefully, and answered all my silly questions. She made sure all of my worries and concerns were answered and she did EXACTLY what I wanted for Bear. Kristen gave him the mohawk I wanted. Isn't it adorable!? Their prices are absolutely reasonable for the service provided. Bear's haircut was $65 + extra $8 for nail dremel + service fee = $82 total. Bear came back to me in about 4 hours looking so adorable and happy. Best of all, I didn't have to do any touch-ups at home afterwards.

I've been to PNP a few times-- it's 25 minutes from our house so a little far. I've tried every groomer in my area. Even mobile groomers and it just isn't as good. My gals see Carl and he's wonderful. We have a shepherd mix with a very long neck and if you give her a summer cut she looks really dumb. We described as best as we could what we wanted and Carl did a wonderful job! I am so happy. My other girl looks cute in a summer shave but he leaves her ears and paws so neat and tidy. They are 55lbs and 65 lbs with long hair. And for bath, nails, and a haircut it's $190 for both of them. The first picture of my black dog, Zeta is the hack job she got a few summers ago. And the picture on the right is her today after seeing Carl I've learned my lesson. I'm just going to travel the 25 minutes to see Carl at PNP!

I was disappointed in the grooming at this location. My fit baby looked as of someone tooknsxissors and chopped her up. I wondered initially why other customers withheld their tips until they saw their pets but now I understand why. I was very disappointed because it was her birthday and she looked like a little chicken!

First time customer. New hire alone at the desk. I was a new hire once..so patient. Still I was told by another employee that she would be right there to serve coffee. 30 minutes and I asked about the possibility of coffee . 8 minutes more and I have a great coffee. Great! Come back and get a bill that's much higher than expected. They had charged for grinding nails. Not authorized or requested. Bill still really high. Told 20 percent charge because of new suppliers due to the pandemic. I was informed that this was stated on their website. I did not book or look at their website .....a neighbor had mentioned they were close by. They did take off the grinding. I paid the 20 percent. I was the shown the 20 percent charge was posted on the bill that I would not see until I had paid it. This could have been handled so differently. Oh right, they offered me my free scarf as I was leaving. Back to PETCO I go! p.s. I had one request . Cut her legs short please. She gets burrs. They didn't.... . So disgusted ....I just walked out.

I don't let many people groom my dog, and I am always scared when I try somewhere new. This place is about 35 min from my home, and takes a while in traffic, but let me tell you it is worth it! I have now had TWO different people cut my dog jazzy and she has been so super cute each time! I love it, and will take that drive 35min each time! I recommend this place with your pooch! They will take care of you!

I had a pleasant experience from check-in & check-out! I read through the reviews prior to booking my first appointment so I was feeling relieved to find out Carl was going to groom Mr. Teddy but when the day came, we found out Angelica would be grooming him rather than Carl. I had asked to leave Teddys fur longer and to just clean around it but they cut it shorter than I wanted. Nevertheless they did a good job and we will keep trying different groomers until we find the perfect one to help me achieve the look I am wanting for Mr. teddy!

This is place is the best place for your fire babies!! They are so awesome in handling your peace of hearts. It's been few years I have been visiting with my puppy and every time she comes out as a happiest happy ever. Kristen is our favorite care taker. She is absolutely lovely and cares with love n conpassion! For her it's not a job she enjoys what she does. That's what makes every visit a great one.

Perk-N-Pooch is the best groomer in the Sandy springs area HANDS DOWN! Scheduling with them is incredibly easy and they are so friendly to work with. They make sure to ask you all the right questions and are great about listening to exactly what the customer wants for their pup. Abby in particular is AMAZING! She has groomed my baby Riggs a few times now and it just such a delight to work with. Highly recommend Abby for any doodles with difficult hair as she truly works magic!! Highly recommend using Perk-N-Pooch for all your grooming needs!

This is the best dog grooming company I've ever used and in Atlanta. I have a Goldendoodle and have been using them for almost 4 years. My dog also comes out looking great every time, and loves being there. Both the front office and the groomers are very professional and know what is best for your dog. Checking in and out is very user friendly, and they were open and very organized during Covid. I can't say enough about this groomers. THANKS Perk-N-Pooch!

New to this spot! First visit was a mini groom due to no open availability for a full service. Second time around was with Francis for a full groom. My experience with the staff has been nothing but pleasant . Francis did a great job and I loved how he was attentive to my grooming request. I also really appreciate Francis sharing my dogs behaviors with me during the grooming process. 10/10 recommend.

My dog doesn't give off the friendliest vibes (barks and shows teeth), even though she's a sweetie after she smells you. But they had the most understanding and patient staff I've ever encountered at a groomer. I really appreciate it and will be coming back. Their prices are also hard to beat.

They did an amazing job on my boys mini groom since we are leaving him longer due to the "cold" weather. He looks great, and really looks like what we asked for (keep in mind he's brushed everyday so matting was not an issue) for his "breed" he's an Australian Shepard Standard Poodle Mix. They where able to deal with him even though he is very excitable and a tad bit too social. Will be going back!

I really love this place. The staff are almost all really friendly. The checkin process is fast and simple. You pretty register with their digital POS system, they have a reward system too. 10 visits and you get $15 toward anything. Services or cafe items. Nice!! I love the decor inside as it's very cafe like and inviting. The fist time I took my baby here, the groomer was kind of quiet and went about doing her job. When it got to the drying part, she became very impatient and asked if I want to finish the rest at home since the loudness of the entire facility was a bit much for my pooch. She was annoyed that I said no and I suggested her to give her a break or put a cap on her ears. Why should I have to tell her this common sense idea? I basically have requested her to never work on my dog again. Thankfully everyone and everything else was great that I could dismiss that. Other than that everything was fantastic. Even now just sitting, I've 3 conversations with 3 different employees and the friendliness is so infectious and genuine that I feel at home here with my dog. I recommend everyone to come here!

Do NOT take your dog here, especially if you don't want them to be drugged. This was my first time taking my dog to this place and I will never come back. My dog is always excited and energetic when I come pick him up from grooming. He was extremely lethargic and even fell asleep in the car on the way home, which is VERY abnormal behavior for him. He acted the same as when he came back from a surgery where he was sedated at the vet. I read a previous review on here about another dog supposedly being drugged, and the owner either doesn't know or is blatantly trying to deny it. My dog's groomer was Abbie for reference. I am so upset and baffled by this and will not be taking my dog back here again. Drugging/giving sedatives is unacceptable at grooming, especially without consent.

Disappointed in my recent visit to Perk N Pooch. I've been a regular customer here for awhile now and always received good service and they have taken good care of my pup during our visits; however, the last time I was there I felt the two individuals at the front either didn't want our business or was not having a good day. Whitney bathed my dog and she did a great and attentive job upon observation. She was sweet, gentle, and kind to my dog during the session. The pup also got a blow dry instead of towel dry this visit. The teeth brush cleaning was pretty short and brief which I've noticed that in the past as well from others washing her. The past bathing visits we've had there from other groomers have all been great as well. I did notice while we were waiting that a dog in another wash station was anxious and scared while being bathed by someone on their team and it took awhile for someone to notice and assist to help calm the dog while he/she was being washed. You can tell the dog was really uneasy and nothing was being done to soothe him/her for awhile. Wish the person would have been more patient or provide good techniques to calm the dog. Price point is pretty high for just a bathe (shampoo and wash only). You have to pay extra for blow drying which I think is pretty standard with other places. Hopefully the recent visit was an off day. Really enjoyed coming here in the past from the initial interactions with the front desk staff to the dog groomers.

Caitlyn and Shannon did a FANTASTIC job on my goldendoodle, Ollie! Everyone was nice, and I love how Caitlyn took the time to make sure she understood exactly what I wanted. I am just so happy with how he looks. We recently moved here, and needed to find a good place to get him groomed without paying an arm and a leg. I'm so glad we found this place! I work at a small dog boutique and will definitely be recommending Perk N Pooch to anyone looking for a groomer.

Love this "new to us" dog groomer- we've just moved to the neighborhood and we feel so blessed to have found Perk-N-Pooch. The staff was very welcoming, thorough, warm and helpful. The groomer, Carl, was FANTASTIC! He made our large breed dog look and smell absolutely lovely! It was like a true spa day for our pup!

After using P & P for five years my groomer left... I had scheduled for the year as they usually do not have appts. for at least 3 months! I let the new groomer do my dog and WOW! I had two vet appts. to have help with the issues and to relieve the pain of what this man did to him after paying the ZOOM groom. I did not have the glands extraction nor nail clipping and paid (125.) ! Can I say how extremely concerned I am as I am now after 5 weeks still dealing with the issues caused by this groomer! Do yourself a favor find someone else, the staff turnover explains itself as to why they are doing a horrific/experience for your dog and health of your animal. I never do reviews although I feel this is worthy for those who care for their animal/baby.

I was very impressed with perk n pooch today. We've been here a few times before and always had great service. After a comment on a receipt, the owner reached out through email and a phone call to make things right. We came in to correct a cut and Ruth showed such kindness to me and my pup. She seemed to understand pups and was so sweet to Ellie. Great service with a smile- thanks for making Ellie look and feel great!

I have been reasonably happy with them in the past but this time was unprofessional and I am pretty disappointed. They cut all the hair off her beautiful tail and sliced off the eyelashes. There are plenty of Labradoodles in Sandy Springs so they should know the right way to cut a tail. Her lashes must have been 2.5 inches long! They made an excuse that she moved during the cut, what a lame excuse. A pro knows how to shield eyelashes, especially from a small, middle age, Labradoodle. Our regular groomer was not there so the one they assigned may be inexperienced, inept, or lazy I am not sure. I wish I remembered her name so I could warn you about her. You can ask to make sure you don't get the same groomer that cut Penny. Within a day 3 people have told me her tail looks like a rat's tail now. This is a dog that wherever we went for a walk people stopped us to comment on how beautiful she is. No excuse for this. If they thought it had knots (which it did not) they should have called us before they ruined her look for a year. They think it all fine a good because they gave me 15 bucks back, I, unfortunately, tipped the awful groomer before my dog came out to the car. BTW, I dropped the 15 at the Humane Society, I have no desire to keep any $ from this money Response to owner: - You think $15 is compensation for this work, hhahahhahhah - your funny. - I did not attack the integrity of your employee I attacked their ability to do the job. I said I am not sure if it was lazy, incompetence or inexperience but how can you defend cutting a tail like that. If for some reason you believe even the best can mess up eyelashes that is fine (does not make sense, but fine), but only a bad decision combined with one of the above would lead to cutting a tail like that. - You did not own up to it, you are defending it. Your shop did not tell me about the lashes I had to come to you.

We love perk-n-Pooch but the pricing is so frustrating. During the pandemic they began adding a 20.00 service charge (not to tip or pay their employees) but to cover cost of local state ordinances -- okay, understandable. This fee has remained and now is for "dramatic cost increase for supplies". As a loyal customer, I don't mind paying an increase. What annoys me is 20.00 is a bit much (that is a 25% increase on a 100.00 service -- inflation is not exactly 25% right now), and it doesn't go towards their staff ( I still tip 20%, but rather than tipping in a 100.00 bill, I'm now tipping on a 120.00 bill). I've brought this up numerous times, but rather than have this ridiculous 20.00 fee added to your bill at the end, just adjust your prices and advertise it at the price your ultimately charging. It's very frustrating thinking your paying 100.00, then get your bill and see it's actually 120.00 (144.00 with tip). My haircut doesn't even cost that much....

As a pet mom, I am so happy with the level of service we received on yesterday! The facility was very clean and not mention, my dog smelled and looked amazing when she walked out of the building . I even referred a friend and she booked an appt for her fur baby the next day ! I am so happy we found this hidden gym.Teeny will definitely be back in a few weeks ! Thanks Perk-N-Pooch team!

WISH I COULD GIVE ZERO STARS! My family and I have been loyal Perk N Pooch customers for 6+ years. We have recommended this place time and time again, but after what I just went through, we are officially done. I took my dog of 5+ years to get groomed in July and was taken to a room to meet with the groomer and discuss what I wanted. Per usual, I told the groomer "how about what he usually gets" and was told DISRESPECTFULLY they did not have it on file. I perceded to tell them who my dog usually gets groomed by, and they left to ask. The person who came with me was just as taken back as I was and made sure to tell the groomer when she came back to "please write down what he gets done, so they have it in their files for next time." I left that day completely in shock, as I'd never experienced this before, and was even told by the person I was with that I needed to find a new groomer from the way I was treated. Fast forward three months and here we are today. My mom had scheduled all of her dogs, including mine, to get groomed months in advance and my dog really needed to get his haircut. I took him into PNP about an hour ago (he has NEVER gone anywhere since he was a puppy, getting groomed every 3 months or so) to get groomed and again was asked to sit in a room to speak with the groomer. Abbie, the groomer, walked in and with a smile I said hi! and not even saying hello back or giving me a smile says, "what do you want done." I let it go and said, "what he got last time, please" and was then told in the rudest manner, "he hasn't been here for a year." Taken back, I told Abbie he was just here a few months ago, and without saying a word, she left the room. I sat in shock for a few minutes, and then decided to walk out with my dog and speak to a manager. The woman at the front desk, whom has been there for as long as I can remember, told me she was a manager, and with tears in my eyes, I told her how upset and disrespected I was from Abbie. She asked me what had happened, and I told her EVERYTHING. I mentioned the business my family gives to PNP and even my mom forgiving the the one time she went to pick up one of her dogs from being groomed and leaving extremely disturbed after seeing another dog being hit MULTIPLE TIMES when getting bathed from one of their staff members. The manager stood asking what I wanted them to do, and I told her I didn't want them to do anything. I did however tell her that not only myself, but the many dogs in my family will NEVER EVER come back after being treated this way again. Take it from someone who truly loved a couple of groomers from this place, which is the reason my family continued to use them, DO NOT BRING YOUR DOG HERE NO MATTER HOW MANY GOOD GROOMERS THEY HAVE! THIS PLACE DOES NOT DESERVE YOUR MONEY!

I have gotten both of my puppies groomed here multiple times and mostly had great experiences with the groomers (Natalie is AWESOME) but not with other staff there. My main complaint is that I always choose my groomer and book specifically based on that groomers availability - then when I come in they tell me my dogs will have to go with someone else because she is booked or that she is actually off that day. Natalie knows my dogs and my dogs feel comfortable with her so I always request her. There are normally two women at the front desk - one is okay and the other is not pleasant at all, she ignored me on multiple occasions when I walked in and made comments like "oh it must be your first time with us" when I had been there at least 4-5 times previously. Also did not bother asking if I wanted bandanas for my dogs, while offering everyone else one as they picked up their dogs. Overall I feel that my dogs were in good hands with the groomers themselves but the other staff was not very pleasant.

They take great care of my Minerva and the staff is super friendly!! They made her pawdicure so smooth and perfect I was thrilled. Usually I do the self bathe option but during the holidays they only offer grooming by their staff. My favorite thing about this place is the free bandanas they give pets, such a cute and thoughtful touch. I will continue taking my baby here for the foreseeable future, can't wait to try the coffee!

If I could give 0 stars I WOULD. I brought my baby in to get a trim, he had a few knots and they said they could brush him out... then when I picked him up he was SHAVED NAKED. COMPLETELY SHAVED. They quoted me 30 and charged 95. They rushed thru it so much the easiest thing to do was just shave him with a 0 length... how horrifying. My baby's personality is now timid and scared and he's acting so much different. I have never ever been more disappointed in an establishment. Who knows how they even treated him in there after I dropped him off. The fact I trusted these people with my baby is truly heartbreaking.

I made an appointment for a facial trim for my long-haired rescue pup. When I arrived I asked if it would be possible if my puppy could also have his paws trimmed (not the nails, just the fur). I mentioned I had only booked a face trim when I originally called. After checking with the groomer, Tracy told me she could make it work and it would be most economical if I paid for a facial, paw and sani trim. I happily agreed and thanked her. Moments later, another woman, Michelle, came out and told me I could not have any other services because I only booked a facial trim originally and they were busy. I'm confused. The groomer and Tracy said they could definitely accommodate. Michelle seemed most concerned I asked for more upon arrival than over the phone. I understand adherence to schedules. Truly, I do. However, my dog weighs 10 pounds, so it wouldn't have taken terribly longer to trim his paws. And Tracy had obviously found a way to make it work. We were first-time customers and we won't be back. Customer service matters and Michelle didn't deliver.

We were new customers at the Perk N Pooch today. Our newly rescued dog was getting groomed for the first time. The entire staff was wonderful, kind, understanding and knowledgeable. He had a rough time with the grooming because he was so terrified. Carl was absolutely amazing with him and he got a beautiful haircut. Carl has a new loyal customer for sure. The front desk staff was outstanding. You have new loyal customer in us. Thank you again Carl for taking such good care of my baby.

I would give a minus 5 if I could. This is a horribly run business and I would stay away if I were you. Every time I have had my pup groomed, they tack on additional fees, at first, excessive matting fees and then a difficult dog fee. Excuse me , aren't they dog groomers and should expect different behaviors on the part of dogs. Today was the topper. Brought my pup in for what has taken 3 hours in the past, today 5.5 hours. And while checking out, to cap off the whole experience, they added a $25 difficult dog charge. They said they had 10 dryers going at the same time and it spooked my pup. It was their process that made this happen and they charged me. We are done with this place. As a customer, I should have been offered a discount for my time and trouble. They declined to even consider this. Don't get me started on their ever escalating price structure. Addendum, in all fairness, the quality of the groom was quite good which makes dumping this company more difficult.

Other than Pet's mart and small town groomer back at my parents,' I haven't tried anywhere else. I wasn't a big fan of these places because they weren't consistent and didn't know how to manage Coco. They would take the short cut and just make Coco ugly by shaving everything off; not to mention her nails were poorly cut. I admit Coco is hard to handle. She just goes NUTZ when you try to brush her or cut her nails. On our first visit here, the groomer was very attentive asking what we wanted, taking the time to get to know Coco, and was able to tame her. This is why I knew Coco was in good hands. Typical grooming takes 3hours and the groomer really takes your request to heart. Everytime, Coco comes out beautiful, soft, clean, and at ease. In love with this place and glad that I finally found some place that I trust. For a little bit more $ than what I used to pay at pet's mart, both Coco and I can't be any happier here. Oh and their reservation system is totally easy by booking online! They confirm your reservation pretty quickly as well!

We have taken our dogs here twice now and both experiences have been great! The staff is super friendly and helpful, and they take great care of my dogs. I have two somewhat anxious dogs who always get stressed out when it's time for grooming. When I've brought them here, though, they come out HAPPY instead of stressed and upset. They do an amazing job! Booking appointments is easy, but the dates are a few weeks out -- no surprise, however, because they are AWESOME!

I recently tried out perk n pooch for the first time this weekend. I had called in during the week to make a grooming appointment for my senior rescue and was told appointments were booked almost a month out. I made an appointment and asked to be added to the cancellation list as well in the event I could get in any sooner. I got a call just a few days later that there was a cancellation and was able to get in that weekend. Carl was our groomer and did a great job! Overall this was a great experience at this location and will be coming back!

As far as I'm concerned, the people here walk on water. One of my dogs gets Chemo at a nearby vet. Once before, I brought her here for a bath. I was satisfied and planning on coming back. Fate intervened. This time, I had all 3 furbabies, when one suffered a "blowout", so to speak. I recalled they were nearby, so I decided to go and throw myself at their feet and beg for mercy. They said they could squeeze us in. Thank every deity you can name. Furthermore, a wonderful person even helped me clean my car. I can't wait until they resume indoor café service. I'd include a picture, but that would be cruel of me.

We have been taking our dog in to see Natalie at Perk and Pooch for over 4 years now. Today I unfortunately missed our appointment, due to an emergency. I literally called an hour after our scheduled appointment and the young lady informs me that she has to charge me a rescheduling fee, it's their new policy that I knew nothing about. THIS IS OUR FIRST MISSED APPOINTMENT! I will no longer take my dog there, whoever Joe the owner is, clearly does not know how to do business! Furthermore they always over charge and constantly have hidden fees. Honestly I went along with it for as long as I did because my dog has high anxiety when he goes in for grooming and he only liked Natalie. The two disgusting women that own this place are beyond unprofessional....Tracy and Joe! UNPROFESSIONAL AND RUDE!

I love this place. Clean and great service. I brought my Chanel (lhaso apso) 4 month old puppy here for an all over cut. I came in and the place was packed. Yelp had a check in for a free coffee which drew me here to check it out. I called ahead to make sure they would do a full body cut on my puppy because the other places like Petsmart I called would not give her a full cut "so early" because it might "traumatize" them. Anyway, I know my Chanel and I didn't believe in all that. Finally, I found a place that would take off all that long hair so she wouldn't be so hot in the summer! Prior to taking her to the back, they show you a display of how short you want the dog hair and I picked a length a few levels from the shortest. As usual, I was a bit nervous leaving my dog somewhere for the first time and coming back to get her 4-5 hours later. I very rarely do it, but when I came back to pick her up, I could tell she was so happy and wow, she had the cutest short puppy cut! The worker there told me that all the workers in the back played with her the whole time and they absolutely loved her which means she got lots of attention, which makes me happy. It was also Halloween and they let me pick from a variety of different bows, which were soooo cute (see pics posted). Prices are a bit higher than other places, but you get what you pay for! Highly recommended.

Great customer service! Amazing with the pooches and a perfect place to get work done at the cafe! Highly recommend!

Made an appointment for my 3 month old Shih Tzu named Castiel for a puppy Groom at 2pm. They told me estimated time 2 to 3 hours. They called around 2 and half hours later. The staff was very friendly and Castiel like them. He was relaxed when I picked him up and looked so handsome. We did a puppy groom plus full hair cut for $60.

I am extremely picky about all things related to my pup, and we absolutely LOVE coming to Perk-n-Pooch for our baths/grooms. We've seen many different groomers here, and the treatment and service we receive has always been superior to any other dog groomer we've visited. Any time I haven't been 100% happy, they've always touched him up with no issue at all. They've always been patient when we've run late, always call before he's ready so I can shoot over rather than have him wait for me in a crate, and leave ask questions if they're unclear about what I want. I also really love that whoever is grooming him always comes out at the beginning and at the end - so it's not like they're just whisking the dogs off which wouldn't feel comfortable to me as a nervous dog mom. It's also adorable and super convenient that they have a delicious coffee shop upfront where I can work/caffeinate while my little one gets pampered. They tend to book up quickly online, but whenever I call they always remember who we are and exactly what his grooming needs are, and can often fit us in before the first available opening shown online. There are a ton of dog groomers between where we live in Brookhaven and here, but we'll never go anywhere else! Last thing: I LOVE that they offer you the option to choose the scarf they put on at the end rather than just picking for you and leaving you with something you won't use again! We have a whole collection of cute little Perk n Pooch bandanas we've collected over the months to choose from for special occasions!

Kind of love Perk-N-Pooch. Low-key, comfortable vibe. his menu has every thing I like and I'm very excited to try it all. Staff are really friendly. They're accommodating, respectful and always on their game. Perk-N-Pooch - They were fabulous! I will definitely be back.