Jamie E.
Google
First, let me start by saying this review was difficult to write ā but necessary. I genuinely hope that by sharing my experience, others will feel encouraged to share honest feedback as well, and that management takes it into consideration.
When I moved to Dallas from New York almost three years ago, there wasnāt a single Haitian restaurant in the DFW metroplex. When this restaurant opened in 2024, I was honestly excited. As a Haitian leaving behind all of my favorite spots in NY, this felt nostalgic and long overdue. Naturally, I didnāt mind making the drive from downtown Dallas to Arlington to support.
Unfortunately, Iāve eaten here several times, and each experience has been disappointing in different ways. Either the wait times are excessive, theyāre out of common menu staples like chicken, the portions are extremely small for the price, or the credit card machine isnāt working. The prices are also very high ā Iāve never seen a fritay priced at over $40 anywhere, and Iāve eaten at Haitian restaurants around the world.
While Haitian restaurants arenāt always known for five-star customer service (lol) IYKYK, what they sometimes lack in polish they usually make up for in flavor, generous portions, fair pricing, and efficiency. Sadly, that place lacks all of thatā my experience here has been disappointing.
My most recent visit is what prompted this review. I called to place an order yesterday and was told they were out of chicken. I asked what was available and was given three options, including turkey, so I chose that since I was already close by. I did politely share that many customers drive from far distances and that keeping staple items stocked would be helpful.
Shortly after placing the order, the manager called me back. I initially thought it was to inform me they were out of turkey as well. Instead, she told me, āI donāt want anyone eating from my restaurant out of obligation.ā I explained that I chose turkey simply because chicken was unavailable and I was already nearby. She repeated her statement.
As a customer ā and as someone who understands small business ā it was surprising to receive a call essentially discouraging me from ordering. It felt unprofessional and dismissive. Thankfully she did me a favorāthe food and experience arenāt worth the driving distance. This is also not my first uncomfortable exchange with management.
I truly want this business to succeed. The Haitian community in DFW deserves a restaurant that reflects our culture well ā not just in food, but in hospitality and professionalism. I hope improvements are made.