Patty C.
Yelp
First of all, I was really excited to finally try this place out. It's been on my radar for years now, with several friends suggesting it as some of the best pho in town.
My boyfriend, his kids, and I came here on a whim after driving by and suggesting it for a late weekend lunch spot. The interior was nicer than most noodle houses, definitely appealing to the non-Asian crowd in that area of town.
After placing our order and paying at the counter, I see a sign towards the side on a separate paper sign that mentioned lunch combos including pho, dumplings, and a drink for $10. We had at least two, maybe three items that qualified for the lunch combo, and our cashier had not said a thing about the lunch specials available, even though the items were exactly the same things on the menu. I turned around and asked the cashier why she didn't charge us the lunch combo price instead of ringing it all in separately at regular price, and she said it was because I hadn't mentioned it. She also said it was about the same price because she had forgotten to charge us for one of the drinks. No... it was more than a couple of bucks.
I ask to speak to the manager, and he said the same thing as she did and also how she forgot to charged us a drink. After a bit of arguing with us, he finally agreed to return the difference.
As for the food, the soup did not come out extra hot as I had requested. It was more creeping towards the warm category. The flavor of the soup was very lacking. No beefy goodness. When one of the kids was almost done eating, there was a clump of raw meat in the bottom of her bowl. When I pointed this put to the manager, he said we should have told the cashier, and that it comes served that way. Um, no. I ordered my tai raw on the side and cooked it myself because I like mine more medium. The cashier actually did ask if we wanted the one pictured rare, and we said no. Also, the pho base was not hot enough! This is why the meat did not cook properly!!!! That was the last straw. We were out of there.
Learn some customer service and quit blaming the customers for everything, especially if you're trying to appeal to a wider audience. Definitely not a way to treat first time guests.