Jonathan W.
Yelp
I don't love writing bad reviews because I like to try and highlight the positives of each restaurant, but I wanted to share this in case someone might relate or understand where I am coming from. I was visiting San Diego, and I saw that this restaurant was highly reviewed, so I wanted to listen to the internet (subtle foreshadowing). It was so hard to order I sat there for 25 minutes trying to wave someone down, and while I was getting my order taken, their eyes were scanning the rest of the room and not repeating what I was saying but just scribbling quickly as to leave quickly when the restaurant truly was not busy (half empty).
We ordered the mango and calamari salad, and this was by far one of the worst dishes I've received at any restaurant. I've gotten this dish many times at a variety of Vietnamese restaurants, but I've never had one with rice powder or such a gritty and not tasteful outer coating on top of the frozen and soggy pieces of squid (there was a brown hue to everything and that should not be the case for this dish). We also got the Bun Rieu which is my favorite Vietnamese noodle soup, and it was alright but lacking the tomato flavor and depth. We got the Bo Luc Lac which was fine, but it was just beef, butter, onions, and rice with frozen peas and carrots. It felt like there was no effort placed into the dish that was over $20 which is so disappointing. The egg rolls we ordered were very crispy, but the filling inside did not have much meat flavor and felt like an egg roll with starch.
On top of that, when we tried to send it back, the waitress questioned us about what was wrong with the dish. I explained that it was so bad that we could not even finish our initial bite, and it truly tasted dirty and not edible. She said "it's on the menu; customers should read the ingredients before ordering." I gave her a blank stare just flabbergasted. She explained she could not send anything back unless there was something inherently wrong with the dish and I was trying to explain that there was, but she gave attitude, rude looks, and walked off. That took away my appetite for the rest of dinner.
When we left to pay (they only take Venmo, Zelle, or cash very sketchy), I looked at our receipt and there was a 18% automatic tip. I asked "is there a mistake or is this some type of recommendation" and the cashier simply stated "You had a party of 6 didn't you?" and then points to the fine print of the menu (I mean VERY FINE) that states an automatic gratuity will be charged for parties of 6 or more. I was flabbergasted as it seemed everyone's response for problems were "read the menu" when a simple explanation would have sufficed. I have no problem paying money or abiding by policies, but it felt as if we did something wrong as customers when we just walked in the establishment. I will never come back to this place and I hope you do not either. I did not take pictures because I did not want to remember this experience.