Elizabeth G.
Yelp
On September 20, 2015 I had 2 friends on Facebook that had shirts made from Takedown 210 at the Pica Pica Plaza, so I went and placed an order. Saturday September 26, 2015 I received a phone call from the saleswomen Crystal that the shirt I originally placed the order with was not available in my size but the decals was ready and if I wanted to come into the store and try on another style shirt, so I did. When I got to the store the wait time was not too bad since they pressed the shirt in the store. Once the shirt was ready, my daughter noticed that the flute was placed on the shirt upside down. I informed Crystal the flute concerns and if they can redo the shirt or give me back a refund back on my debit card. She told me that the shirt may leave a residue stain but she will see what they can do. She goes to the back and closes the curtains and a gentleman comes with the shirt and ask me what is the problem. After I told him he tells me that he has done several shirts and no one has ever complained about the flute image was wrong. He said he will remove and re-do but hopes that it won't stain. He goes to the back and I stay in the store and wait, the owner Mrs. Irene Flores told me that they will call me once the shirt is ready. After about 30 minutes I went back and it did have the stain but she advise me for me to take the shirt and wash it and if it does not come off she will make me another shirt and just to return the shirt. Today, September 27, 2015 I called 210-995-1696 and a man answers the phone. I ask him if I could speak with Irene Flores and he said that she was not available, I told him who I was and he said, "Oh" and informed him what Mrs. Flores told me about getting a new shirt made and he said,"OK" I continue to inform him that I would email her and tell her some other issues that I had with the shirt. I emailed and sent a text to both phone numbers on the business card and shortly after I send the text, I get a text message back and states, "Bring the shirt back. We will refund you" and the second text message from them was, "Bring your receipt." and the last text message from the phone number 210-995-1696. I go to the store and the saleswomen Crystal sees me from the opening of the curtain where she was working in the back. She did not acknowledge me nor tell me anything. The gentleman came up to the register and I gave him the bag and told him, "Here is the shirt." He opened the bag and pulled the shirt out and said, "The shirts wet?!?!" I did not respond to it and waited for him to refund my money. He opened the register and informed me that he needed to call his wife since he did not have enough cash to refund me the $54.13. He called his wife and told me that she is at Wal-Mart and that she will be within 15 minutes if I wanted to walk around the plaza. After less then 15 minutes I got a text asking me to come back to the store. When I got in the store he had a screen up and ask me for the last 4 digits of my card and the time I purchased the shirt. So he refunded my card and ask if I wanted him to text me the receipt; I ask him to email it and I typed in my email address. I thought that was going to be the end of that. Little to my surprise, after I left the store at 1:42 Pm, I get a text from phone number 210-531-6862 saying that it was not appreciated that I brought back the shirt wet. Grant it; I did not dry the shit since I did not think they would try to re-sale it but discard the shirt and I did not want to waste time and energy to dry the shirt.
The owner Irene Flores was willing to work with me since the shirt was not to my satisfaction but when I spoke with the co-owner Ray Flores about the situation, his attitude and customer service were very negative to me.
