X Y (Liminal)
Google
Their system is very flawed. You line up around their kiosk and are supposed to be assisted by the time you get to the front.
On paper, in an ideal world this method might make sense to a manager. But in practice, in the hectic and busy reality of the Galeries Lafayette Gourmet section, it’s a mess.
We unfortunately were one of the customers who were “skipped” in line, and did not have our orders taken at all by the time we made it to the cashier.
Cashier asked which package was ours, so we said no one helped us. He then said to go to the back of the line, as he could not handle any desserts with his hands. Only payment. Ridiculous. We had already stood in line 15 minutes to get to the front and now this guy didn’t want to help us.
Thankfully another staff overheard and was able to take our order. If we did need to line up again, we would have just taken our business elsewhere.
Unfortunately the nightmare did not end there. After our order of macarons and desserts were packaged, the same cashier who was scolded for telling us to go to the back, did not want to help us take payment. So he left the cash register and ran to another staff to take his place. Like a little child who did not want to work anymore. This process of switching to a new cashier took an additional 5 minutes.
All the while we’re waiting, and no customers behind us could move forward either. So everyone was frustrated. Because this cashier wanted to throw a little tantrum. Eventually he left to end his shift or take his break. And the replacement cashier did apologize to us or anyone waiting behind us.
Very bad experience. There are at least 10-12 staff inside the kiosk at all times. But only 3-4 are working. If they see the line is backed up. Or a problem is happening, they should all stop chatting with each other and just help the customers out.
