Malissa N.
Yelp
Birthday Dinner Gone Wrong
I debated whether to share this experience, as my intention is never to harm a business. However, my disappointment and frustration with my visit to Pierre Pierre compel me to provide feedback.
My best friend and her boyfriend planned this dinner to celebrate my 31st birthday. While we were seated fairly quickly, it took over 10 minutes to order drinks and receive water. To my surprise, the restaurant had run out of all beer and iced tea by 7 PM on a Sunday. Upon reading other reviews, it seems this is a recurring issue that has yet to be resolved.
After another 15-minute wait, we ordered appetizers. We opted for the flight of wings to sample different flavors. Unfortunately, two varieties tasted nearly identical, with the only distinction being a powdery topping on one. The third wing was unappetizing, with an odd gray-green appearance and too many competing flavors.
Next, we received the "truffle fries," which were soft and lacked any discernible truffle flavor. I kindly asked if they could be remade to be crispier and requested ketchup, which never arrived. After waiting another 15 minutes, the fries were brought back, but the quality was still disappointing. For a restaurant at this price point, I was shocked to see it serve what appeared to be generic Kraft ranch dressing--a significant letdown.
The service throughout the evening felt rushed and dismissive. The waitress frequently sped by, asking, "You good?" without waiting for a response. This behavior felt unprofessional and inattentive.
We ultimately decided to end our dining experience early. We spoke with what I assume was the manager, who was incredibly kind and understanding. We canceled our main courses, and he offered us complimentary cheesecake and later, a round of shots. We accepted the latter, which was a nice gesture.
Before leaving, however, the waitress made an odd and offensive comment, asking if I was a Capricorn. When I said yes, she replied, "Oh, yes, I get it. I'm the same way; us Capricorns are different." My friends and I found the comment perplexing. To top it off, they sang "Happy Birthday" with a candle on a plate, awkwardly referring to me as "Capricorn." The whole interaction was bizarre. Additionally, the bill was incorrect twice before being resolved.
On a positive note, the restaurant has a nice ambiance, and the busboys were friendly and attentive. I also appreciated the manager's efforts to address the situation. However, based on my experience, I don't plan to return.
That said, I always encourage others to try places for themselves--you may have a better experience. If you decide to visit, I recommend going earlier in the evening to avoid issues with limited drink availability. Best of luck to this business.