Kansington Gloster
Google
If I could give 0 stars, I would.
I took myself on a solo date and asked to be seated at a table. After sitting for about 5 minutes with no service, the hostess finally circled back and said she'd get my server since she noticed I had been waiting. Mind you--there were only three tables in the entire restaurant being served (including the table, I was at), so I couldn't understand why it was taking so long. After another few minutes past, I decided to move to the bar, where I hoped the service would be more attentive.
I ordered a drink, an appetizer, and an entrée. When I finished my meal, I asked for a to-go box, finished my drink, and requested the check. While waiting, I noticed something at the bottom of my glass: a dead fly. I discreetly told the bartender, who informed the manager. The manager came over and coldly stated that it would take "3-5 business days" for a refund to hit my card. Naturally, I assumed she meant the entire bill. Instead, she clarified that only the drink would be refunded. No apology, no concern for my experience, no accountability. They simply voided the first bill and re-charged me minus the drink.
I have eaten here many times in the past and even recommended this place to friends and family. After its temporary closure, I was excited to return--but I wish they had stayed closed. The quality of food, service, and management has completely fallen off.
I will absolutely not be returning, and I made sure to leave my to-go box sitting right on the bar. This was beyond disappointing, and I want nothing to do with this restaurant moving forward.