Tess H.
Yelp
A Lesson in How Not to Run a Restaurant--Or Any Business
Let me preface this by saying that I get it: the restaurant business is tough. Margins are thin, labor is hard to find, and the competition is fierce. But that doesn't excuse abject failures in both food quality and customer service, especially when it's this bad.
Let's start with the food--or rather, the lack thereof. I ordered fish tacos during happy hour, and to my surprise, I got tortillas with a vague suggestion of fish and a lot of pineapple slaw. Think of it like someone wafted a fish near the taco but decided to stop there. It was embarrassing, but hey, mistakes happen. So, naturally, I asked for the item to be remade or returned.
And that's when things went south. Fast.
The manager's response? "What do you expect for a happy hour item?" Oh, I don't know, maybe something edible? Or even just a minimal amount of respect for your customers? When I suggested remaking it, the manager doubled down with, "If we remake it, we'll charge you again. If you return it, we'll still charge you." So essentially, I was paying for food and attitude.
As if that wasn't enough, after this back-and-forth, the follow-up service was non-existent. It was like I had been blacklisted for the audacity of wanting an actual piece of fish in my fish taco.
Look, restaurants can't afford to treat customers like they're inconveniences. But apparently, Pink Ivy missed that memo. If you're going to run a business, run it with some decency. And if you're going to offer a Happy Hour option and charge people for it, maybe--just maybe--give them something worth paying for.
Final takeaway? Hard pass.