Natasha S.
Yelp
This was the worst eyelash experience in my life, and I walked out with red eyes from eyelash removing alcohol and marks/bruises from tape under my eyes. it's been two hours and it's still there - I covered it up with concealer but you can see weird pattern from the tape anyway. Im considering cancelling my evening plans because of how it looks, which were the reason I went to get lashes in the first place! If you don't read any further, just note that this ordeal took 2 hours (!) and 20 minutes, and the cost was absolutely ludicrous - with tip it was nearly $200 (I really didn't want to tip after experiencing this nightmare but I felt bad...). Total rip off for a horrible experience.
Now, details...
At the very start, they poured so much eyelash removing alcohol that it started to sip into my eyes even though I was keeping them tightly shut. I mentioned that, and they put a napkin on my eyes with water and told me to wipe my eyes and open them. I asked several times to make sure that I need to open my eyes because it didn't sound right and they said yes. When I opened them it started to sting very badly. After another few minutes of back and forth, we managed to wipe out the alcohol out of my eyes but I have to say it was very stressful and scary, and was not handled well. I'm saying "they" because half of the time there were two women standing over me, with one giving the other advise, which was also confusing and unclear when they were talking to me.
After that, they put a lot of tape on my face to hold down the bottom lashes, which is standard. But it was not taped well under one eye and I was feeling a burn, so they had to retype it. Later on, at the end of the two hours, the woman struggled to take the tape off my face, stretching my under-eye skin (which you never want to do!) and then revealing horrible bruising from their tape that didn't feel suitable for anything to do with facial skin.
During the procedure, the woman glued several of my top lashes to the bottom lashes (despite all of the "industrial-grade" tape that was on my face that was supposed to prevent it), and when she was trying to separate it, at one point her hand slipped and painfully pulled on my eye lid - it was very sudden and it scared me, which is not what you want when you trust someone to poke around your eyes with chemicals and sharp objects...
Lastly, I really didn't like how my face was constantly touched by the woman's bare fingers which were perspiring...my face felt dirty at the end of the session and I wanted to ask for a facial wipe but I was so shocked with the bruising that I just wanted to get out of there and go home ASAP. Not only my face was CONSTANTLY touched, she also several times brushed with her hands past my lips and nose carelessly as if they were on the way - overall, it felt clumsy and careless, and somewhat disrespectful. Not to mention in this post-pandemic world I really don't want a stranger to touch my mouth with their bare sweaty hands! I always do my eyelashes at a different place, and they have NEVER touched my face with their fingers, not to mention sweaty fingers.
The lashes themselves ended up looking okay but they are way too long - they didn't show me any samples before, and there was very little discussion of the end result that I wanted - this is more on me but a professional place should always make sure that the client and the aesthetician are on the same page. They brought up the length of lashes that I wanted once I was laying with the removing alcohol on my eyes and i would have preferred to see some examples and be able to explain what I'm going for beforehand.
I'll also throw in here that the chairs and their set up is very uncomfortable compared to other places I've been to...my neck was aching after sitting in an awkward chair for over 2 hours. For this cost, I would have expected a nicer and cleaner place overall. There was a huge fly buzzing around which would sometimes land on me and it was very irritating because I was trying not to move during the service. Gross!
Overall, I'm shocked with how badly it went after reading all of the glorious reviews this place has. I think this place should NEVER offer the lashes service.