Evan Chan
Google
The operations of this place are a mess. I called to place an order and the phone line got cut off 4 times. The employee told me he their phone line was having issues. Placed my order and drove over. Parking was weird and I wasn’t sure if I was parking in the correct place. Finally found Pitmasters and wasn’t sure if I was supposed to go to the right or the left to get my order. I found the place where BBQ was being sold and stood right where a sign says, “Place your order here.” Waited about 2 minutes for an employee to acknowledge my presence. I was told to go to the front to pay b/c my order was up there. I asked to add cornbread and the man added it to my ticket. Got to the front and the cashier asked me to wait a few minutes (not sure what for). The first employee came over a few minutes later and told me it’d be 15 minutes before the cornbread was ready and asked if I still wanted it. I said no, so he told the cashier to cancel the cornbread addition. She complained about their process being problematic and that she needed to call someone. I was told to wait again. About 2 minutes later I asked her if it was ready and she told me they were still making it. I told her I was told that the food was ready and at the front. She looked over to where pickup orders are and found my order. I paid then checked whether my order was correct. I ordered brisket (“just the protein”), but they gave me brisket sandwiches. I told her my order was incorrect. She passed me off to the first employee and he told me he had misunderstood me because the phone lines were having issues. Never once on the phone or in the store did I say the word, “Sandwich.” He then told me that they don’t have the brisket. Wow. 30 minutes gone by for nothing. I had to wait a few more minutes (seeing a theme here?) for them to refund my money. I asked for my parking ticket to be validated, which they did and I left, irritated and empty-handed. They could have the best BBQ in the world, but it wouldn’t be worth the headache I went through. They probably don’t have the best BBQ in the world, but I didn’t have the chance to find out.
