Pizza Hut

I recently visited Pizza Hut and had an outstanding experience, thanks to Niko's exceptional service. Niko was welcoming, attentive, and made sure everything was perfect throughout my visit. The food was served fresh and delicious, meeting Pizza Hut's high standards. The warm atmosphere and great customer service truly made my dining experience memorable. I’ll definitely be returning and recommending this location to friends and family

I’ve been ordering here for a while and tonight I had a problem with DoorDash, but the lady on the phone at pizza hut helped me resolve it. She was super nice and friendly about it !

This place is garbage and they put hair in my food so disgusting I’m so upset. I will make a report with the health department about this. Why is there hair in my food. The store manger will not give me a full refund of 30. I am livid

they gave me a pizza that's looks like multiple pizzas put together. its not a circle lol

I received a positive experience. Pizza was well cooked and taste was good. The lady at the counter welcomed me and was cordial with my order. She washed her hands before helping me and after charging me, which was a positive for me. I appreciate the cleanliness.

DO NOT BUY FROM THIS PLACE!!! Placed an order over the phone, after an hour that the pizza didn’t arrive I called to check on it, they said that they have no order placed. I called back to the call center, no one give me any answers and just hung up on me. The name of the guy in the call center was Santiago, he was very rude and gives us no service. Hopefully Pizza Hut CS will listen to the phone recording and understand what service this guy is giving to customers.

Since Pizza Hut made the disastrous decision to fire all its drivers and use DoorDashers the quality of delivery service has dropped off a cliff. In summary it is so inconsistent it's untrue and it's bad far more than it's good. Last night I had the most incompetent DoorDasher I have ever been served by attempt to deliver my pizza. I won't bore you with the litany of things that went wrong but the result was I had to explore around in the street where this unconcerned individual was just sitting in her car with my pizza getting to room temperature in the trunk. It was BAD and made what should have been an enjoyable meal into a disappointing experience.

I never order pizza from Pizza Hut! They overcharge you if you call into the store and pick it up. The online prices are way different. Why rip off a customer? I will never order from Pizza Hut again!

I ordered online single pizza with pickup after two hours ...paid over $26.00. When I open box in the car my order was cold. Quality is good but food was made long time before I pickup and loose temperature. I didn't complain and simply drive home.

This is the worst Pizza Hut. NO SAUCE on pizza, crust undercooked. I ordered for pick up and I he I arrived there was only one employee working the cashier and making the orders. She clearly was overwhelmed. Poor customer service. I called the store to ask for a redo because pizza had no sauce and crust undercooked. She was very reluctant and rude. She said I should've ordered for extra sauce . I told her I didn't want extra, I wanted sauce on my Pizza. She then said you need to come back to the store and wait for 30 minutes to make you another order.

Employee Rodrigo was very helpful when a door dasher did not deliver my order as expected. I really appreciate his assistance in sending me a replacement order.

This Order was created at 7:58pm,12/10/2022 Delivered at 9:10 pm Corporate Manager, please read this. I ordered a pizza with a tip of 20%, which is $33.17. with AMEX The delivery guy is so lazy and sneaky., He knew he already earns a tip of 20% on the credit card, and he pretended that he couldn't find my name in the gate code, so he complained he couldn't enter the building to deliver the food. He lied. he never tried to contact me via that call box. He said he couldn't find my name inside the call box, which is not the truth. I have lived here for years, and I even double-check the code box to check my name in the list. So I had to come down outside the building and pick up my food in the rainy weather, having a wet pizza plus force to tip this driver still? Call the branch at 9.30 pm and complained; someone pretended to be the manager to pick up the call, and he was not comfortable mentioning his name and said, nothing much we could do. He can't re-adjust the tip or cancel the order since the order was correct. But I did not expect a wet pizza, plus still, have to tip 20% with this kind of horrible service?? Is there real manager that taking this branch management seriously?? Hello???

Love this pizza hut location I order through their app and earn points! It's a great way to save and look at deals . They offer curbside which is convenient ! They're also very good at making pizza and they have good customer service

Come on guys. If you are going to charge so much for wings at least give full wings. I feel like I was scammed. Embarrassing. We won't be coming back to this location. Should have checked the reviews.

Some delicious pizza for a deal. We ordered 3 pizzas and took them to the beach with us. They were good fresh and they were good cold. Sometimes chain pizza spots are terrible but this location is really good! I love gourmet pizza and I would get pizza from here again. Excellent!

We called ahead to order curbside. We arrived not really knowing where to park for pick up. Nobody responded when we clicked the "I'M HERE" button...so we called. They came out and gave our order to SOMEONE ELSE. Not only did it take them TOO LONG to redo the order, the gave us the WRONG buffalo wings order and didn't give us the number we PAID FOR. This was 10/24/22. The staff for that night should be dismissed. Scottt

My Pizza hut experience was the following... Thin crust. Awesome! White sauce. Heavenly Toppings (pepperoni sausage mushroom ..fresh and tasty. In my view Pizza Hut is the top commercial value pizza shop. Look for the Deals. Don't waste your time on part time Pizza pushers!

good service nd fast serving time was attended with respect and good being Rodrigo was self mannered and very helpful while I was being attended

09/05/2021 5.00 pm I ordered on line Large with 3 toppings pizza hand tossed for $13.05 out of door. One word..."amazing " Ingredients, crust,quality...10+++ Maybe it's accidentally only for our order but we are very happy. Thank you for your good job!

Address of store - 19417 Victory Blvd Reseda, CA 91335 United States It has now been 4 days since I've informed verbally and over context with rating review on my last experience. This is unacceptable as a business and it needs to be addressed. I ordered the attached order and this was what I received once I got home. - requested bacon/chicken (NO BACON) - same pizza and no actual sauce on pizza - hard breadsticks - neither pizza was well done per request - wings very cold still in middle What kind of crap is this when you pay now $37 for a dinner box that is 20% what you requested? Very inexcusable and unacceptable and this store should be ashamed of such poor quality and efficiency. I deserve to have multiple free orders from this at the least and this doesn't even excuse the massive inconvenience for those whom the food was for. Please address this and email me back FINALLY as I've not received any type of communication from Pizza Hut. Even verbally the store manager said I'd be contacted yet that's false pretense and horrible customer service shaking me away like that. Please respond, thank you

Love this place always good pizza ,cool workers if you're order is completely how you ordered it they will fix it ,been coming here since I was 13

Some of the worse customer service ever!!! STAY AWAY!! This place completely sucks all around. I've tried this place several times and all of them have this ugly ass attitude going on. I place huge orders and expect them to come out good but they give me crappy food and service. The wings are always dry and I have to pay for a half full cup. Unbelievable! Its been 2 times they get the toppings wrong on my pizzas eventhough its done through the application. Hopefully this review helps you.

Pizza Hut is going down the tubes. They are skimping on toppings and now, even when I pickup the pizza myself, they are adding a service fee on top of the price of the pizza and tax. There are much better places to buy pizza that taste better and don't have deceptive pricing. I won't be giving Pizza Hut my business anymore. If you want to charge more for your pizza change the menu price, don't add on fees when checking out.

Terrible service There is a reason this store has no star I called and ordered for delivery and he didn't mention anything about it's only cash After 1 hour waiting the delivery guy showed up and he said only cash when i called to pay on the phone he said oh no we can't do that !!!! Like wtf? are you guys trying to keep the cash and don't report it or what ? You need money that bad ?!!! Feel sorry for you guys.

Ordene en Uber eats con 20 minutes de supuesta espera para mi orden llego al lugar y aun no an comenzado mi orden y me dan 15 minutos más que porque están ocupados según... las tabletas tienen para poner más tiempo por si no saben... si están ocupados pongan su orden estará 40 minutos... no pongan 20 minutos al confirmar la orden y llegar porque la app dice que esta lista la orden a esperar otros 15 minutos, porque alguien no sabe hacer su trabajo es algo súper sencillo. Básico no ocupan gran intelecto para eso.

No damn stars would do for this horrible location. Ordered 5 pizzas for a birthday party in the morning and let them know it has to be done for pick up by 6:30 as they have later times for carry out. I walked in at 6:32 and they just started making the pizzas and then now what...? People at my party had to wait for dinner. Absolutely horrible. And the cashier/delivery boy simply stated "It's not my fault I'm a delivery boy get over it" are you kidding?!!!?? DO. NOT. GO. HERE. pay a little more and get better service like Barone's, or big mamas papas!

Food ok there was an item on menu but was told my employee item should not have been on menu I had to re order as a result was charged twice on credit card

Update - Did order for pick up, ya pansy. Not only did they keep me waiting for an extra 20 minutes after they said my order was ready, but they gave me an uncooked pizza. All the toppings were mushed together and the stuffed crust cheese was outside of the crust itself. Luckily, I didn't pay before looking pizza so I left the idiot giving it to me with an unpaid pizza. Next time learn to do your job or find some other career path. Horrible place. They should just close down. It is a shame corporate even keeps this place open under its management. I am constantly put on hold for over 10 minutes, and when I call back, they don't even acknowledge they make a mistake and on top of that give you attitude. They also don't ever make their pizzas right, and I sadly realized when I order the same pizza from a location in BURBANK and again in Glendale. Both of those places not only got the order right the first time around, they actually put a good amount of toppings, actual cheese in the stuffed crust, and put the actual crust flavoring in the pizza. This location is a shame and embarrassment for anyone who like PizzaHut. Either replace the staff or just shut this location.

Worst tasting pizza ever! I ordered a thin crust pep and olives and all I could taste was bread. Hardly any cheese or sauce or pepperoni! Thought about calling to complain but after reading the rest of the reviews about management having a bad attitude decided not to waste my energy. Plus I feel lucky that my order came on time. That's why gave the extra star. Much better options in the neighborhood and I will not be going back here to paid $30 for crackers

I can't give no star or I would have . First rime I used the app . I went there to pick it up and it was not gone through . They saw my order but the app didn't work I guess . The girl started making them in front of me . She was touching other things around the oven , pulling up her pants and putting pepperonis on my pizza . I figured it was going in to a hot oven , I let it go and waited 30 minutes until they gave me the pizzas . This probably happens behind the scene every where anyway ! The second time I used the app for delivery . The order didn't go through again so I called to confirm. It look about 2 hours . They finally came and they were cold , extremely dry , tasted like cardboard and went straight into the trash can . I'm not wasting my time to argue with them or order again !

Is this really acceptable? I waited almost an hour for one large cheese, which is normal for a Saturday night, but to receive a pizza in this condition is really disappointing. The cheese is burnt and it's inedible. I called and asked for a new one and they're delivering it as soon as possible (an hour). I'm glad they're remaking it, which is why I gave 2 stars instead of 1, but this pizza hut clearly has no quality control. It's embarrassing they sent a pizza out like this.

I would not recommend this place the employees in the place not friendly I wait 10 minutes to order pizza when I back home I open the pizza and the pizza not ready you cannot eat the place is not professional, just waste of time I not recommend the place better spend 5$-10$ mor and gat good pizza

In general, I prefer Dominos pizza over Pizza Hut. But I am ok with any good pizza. The kids wanted Pizza Hut, so who am I to argue lol. Called and placed the order. Easy to order. Delivered on time. Pizza was good. If you like their pizza or not. It is up to you. Different people like different things. Just a tip: if you need a specific change to the pizza, repeat it several times. And hope they will remember to do that. Forgot on my order. Really not a big deal.

The girl who took my carry-out order over the phone was INCREDIBLY rude. I couldn't get her name but she rushed me and ended up messing my order up. She couldn't even get my name right even though i spelled it out TWICE for her. I was scared to ask her to repeat my order because she was just so. Rude. The manager (young guy with facial hair) fixed the issue. He offered to remake the pizza but I didn't have enough time to sit and wait for a new pizza to be made, so he gave me credit for next time which was very nice, i didn't expect that. I did forget to tip him, though, but hopefully he is there next time. Pizza was okay, I'd just advise to order extra sauce and extra cheese. Didn't really have enough.

this Pizza Hut cool as fuck. I always order from this Pizza Hut and it's their job to have your name on file already after multiple orders. However..... my pizza came with thin crust without even asking them to make it with thin crust. After hanging up the phone, I was like damn I forgot to ask for thin crust and just left it alone cause I felt the guy on the phone was stressed out from reading my debit card number twice.

Their pictures on yelp are definitely better than the service and the cardboard pizza. I ordered pizza for a group of friends who just got done taking the bar exam and they left before the food arrived. We ordered at 8:30 and it arrive at 10:05. The best part is, they are not even refunding our money. Just sad.

I'm done with this Pizza Hut. I had to call to check on my order because it was over an hour after I had ordered it. When it finally arrived it was cold and poorly made. The delivery guy said that he had been getting complaints all night. I tried to order on line to get the cheaper price but they didn't have the options that I wanted on line. Over priced, screwed up orders and bad pizza equals lost business. I have too many options to go back to this place. This franchisee is messed up. Only gets one star because I can't give zero stars. Any good review must have been paid for on Craigslist.

Horrible service! My advice is to order from dominoes instead, their food and service is always consistent unlike Pizza Hut. They took over 3hrs to deliver a pizza... I called twice and the manager "Daisy" was very disrespectful. Please do yourself a favor and order from dominoes.

I would always get pizzas here but today made me change my mind. They made the most disgusting looking pizza I've ever seen. It was so greasy the toppings slid off the pizza and stained my carpet. They didn't even cut it right I had to use my own knife. Not to mention the dough and crust was tough to chew. Lost my appetite and they lost a customer. Definitely don't want to return.

WARNING: One day after the mayor advised all residents of LA & less than 4 hours after the CDC & the president advised EVERYONE in the Country to wear masks outside their homes to prevent the spread of the Coronavirus because they aren't sure how it is transmitted, I was shocked to find EVERYONE working there without masks or gloves!!!! I MEAN EVERYONE!!! I asked the child/manager why. He stated that it was suggested, but not required!!! . He said they wash their hands every 5 minutes. OK. If that was enough, why is the government asking everyone who ISN'T handling food to wear masks????? I asked him "What if they cough or sneeze or laugh or anything & it lands on the food?". His response was "If they cough or are sick, we send them home"! Too late moron!!!! Somebody could have already infected people!! The drivers were not wearing masks or gloves & were touching everything!!! Avoid this place like the plague!!!! It is seriously dangerous to put yourself at risk by ordering from there!!!! They need to be shut down! The service is always awful & the food, a usual subpar. However, we are in a pandemic & this is a much bigger issue. BUUUTT, just for consistency & giggles, they took another customer that walked in, while I was the only person in the place standing at the register.. To make matters worse, once they waited on me, they couldn't find my prepaid order for 10 minutes & it was cold. Dear God!!!! Do yourself a favor & go ANYWHERE ELSE!!! Seriously!!!!

I've placed an order online for 2 pizzas and they completely messed it up. Instead of regular tomato sauce they put whit Parmesan sauce and tried to tell me I made a mistake with the order. Only after I showed them the order on the phone they agreed to remake it. While I was waiting for my correct order a lady came in: they forgot the cheese on her order. And then a third customer came to pick up his order which they got completely wrong. The manager didn't offer to compensate any of us and insisted on arguing with all of us claiming it's our fault. When I finally got home and we had the pizza it was awful, super salty

I don't live in the area but I have a rental house down the street. When I'm doing some handyman work on the house I'll order delivery. I've always had good service and my deliveries have always been right! Thin crust is pretty tasty too...

Haven't done Pizza Hut in a while. Picked up two large with breadsticks yesterday. It was awful. The bread was spongy and everything was oily. I forgive the oily pizzas usually for the crispy crust but even this time the crust was spongy. To add insult to injury, they barely put any toppings or cheese. I wish I took a picture. It was so bad I may never go back. Totally ruined our evening. The staff was polite.

Lisa the manager was extremely rude 1st time I called them They deliver cold pizza they show up an hour late This time I have kids waiting around for 2 hours then they are rude and giving excuses about not showing up at all this branch made me disgusted with whole franchise I'm so upset I'll be contacting corporate to let them know my experience

DO NOT ORDER DELIVERY FROM THIS LOCATION!!!!!!!!!!! 2 HOURS!!!!!!!!!!!!! After 1 hour of waiting I called them and the lady who answered the phone said to me that the driver is almost there.... (I am a 3 minute drive from this location). After an hour and a half I called again and the lady told me sorry the driver is only going to get to me in 15 minutes...... Of course I canceled the order! No wonder they only have 2 stars!!!!

Like Gordon Ramsay would say, fucking delicious quick polite great pizza. I just loved the taste of it

Ya'll are a bunch of pansy complainers. To get a good pizza from the the hut you order pick up. When they hand it to you... flip the lid. If it looks good... then buy it. If you sit on your butt at the crib waiting for someone who gets paid next to nothing to cater to you like royalty for $2 tip then you are just a dumbass and will get a floppy burnt mess. I get thin crust with pepperoni here all the time and it's bangin!

I have no idea how this place is holding on. First time I ordered it was just disgusting, very dry tasted like cardboard. Second time I thought I give them a second change, worse mistake! They had put garlic powder all over my pizza I didn't even eat. It wasn't edible. Please avoid this location at all cost. Rude service and bad quality food.

I placed an order on their app at 12:07pm. It told me my pizzas would be delivered by 12:37pm. At 12:47pm I called the restaurant to find out the status of my delivery. They told me it would be at my house in 5 minutes, saying the driver had just left. He finally shows up at 1:00pm, 20 minutes past my delivery time. When I answer the door, before I can even say something, the driver automatically starts mumbling about the pizzas being wrong and that he had a free dessert for me. The pizzas we ordered were a pepperoni, bacon and mushroom, and the other was a vegetarian with onions, bell peppers, tomatoes, and jalapeños. When I asked him to see the pizzas he handed them to me, I opened the 1st one and it was ground beef and something else, and when I opened the 2nd pizza it was identicle to the first one. I was still also holding the "free" dessert and I told him this isn't even close to what I ordered. I immediately told him to go back and get me the pizzas I ordered. He demanded the dessert back and I threw it back to him. I then called the store and was immediately told that the driver had screwed up and delivered our pizzas to the wrong address. I asked them why I was not told he had done so when I had called to ask about the status of my delivery to begin with, they had no answer for me. They then said they could either give me store credit (which I've had promised to me before and then was never given the credit) or have them remake my order and wait for it to be delivered. I asked if they could do both due to the serious inconvenience, and I had asked to speak to manager. Eric put me on hold came back and said they couldn't do both and I had to pick. I informed him the last time I was promised store credit they never gave it to me, and I didn't want to wait another hour for my food. I demanded they refund my credit card and was told it would take 5 days to refund and I said fine. Just do it. I then called the customer service number, and spoke to a representative there. She appologized profusely stating that they should have at least given me a courtesy call to inform me the driver had screwed up, if he indeed was the one who screwed up. She told me that they were sending this to the district manager for the store to let them know the horrible treatment that I received and that I'd be receiving a phone call from them. Odds are, I will never order from here again. If you order from them and they screw up, make sure to call and complain to their Customer Service Number at (800) 948-8488.

Absolute worst service. Pizza came an hour and a half late and was cold. Will not order again.

I hope this post makes it to the top of the list so that other unwary customers can refrain from ordering out of this location. They will begin the delivery process past the promised delivery time. Your food will arrive cold and missing several items. The management at the store has a lackluster approach to dealing with customer complaints. By the way, the quote on quote delivery promise or money back guarantee is complete nonsense. The store will not refund your money, rather they will punt and direct you to call "corporate." Do yourself a favor, order from the nearby Dominoes.

It's crazy how you order two pizza that they tell you it's going to be $9.99 each with 3 topping s and once its gets to you they charge you for 2 pizzas $30 dollars and when it says delivery charge but when you ask the drivers they tell you pizza hut only gives the not the whole thing that they charge for delivery if they are delivering it they should get the whole delivery charge as their tip not have a delivery charge and ontop we pay avtip to the driver that Male a $20 dollar pizza come out to be like $34 with delivery and tip it's crazy you pay like $14 just for delivery and tip on a $20 dollar pizza I'm done with your bullshit pizza hut !!!!!

Maybe about once and month we order pizza and only pizza hut because my husband is addicted to their famous stuffed cheesy crust:) Because of crust we don't try any other pizzas hahaha last month we ordered pizza and it wasn't hot, so they emailed me a coupon for a free large pizza. It was a nice gesture considering I didn't complain about it being cold. We always enjoy it!

Worst service ever had I ordered a large pizza, I paid 3 extra dollars to get cheese crust, and guess what,when I got home no chess crust. I asked him for pepper crush and some parmensan cheese, they charge 1.50 each one I would never go back to that place.my advice is Don Go to this pizza place is the wors place you can go to buy a pizza

Where do you even start. Corporate should just shut this location down or just fire everyone there. I used to order at least once a week and at no time did they ever get it right. It's either they forget your wings or mess up your order. I have complained to the manager to no avail. They just simply don't give a sh....t. Do yourself a favor and pick a different place, so many better choices around the area.

I would give zero stars if i could. DO NOT ORDER DELIVERY FROM THIS LICATION IF YOU HAVE PETS. I ordered delivery from this location. Not only was it late but the delivery boy let my dog out. Now i live right by the mainstreet Vanoween. The delivery guy not only just stood there but had the audacity to ask if we had the credit card. Not once did he even offer his help. Just watched as we franticly went running after her. No apology didnt even wait to see if we caught her. Manager was indifferent! Had my 9 month old husky died it would have been on you and your lack of empathy is disgusting.

This was the WORST Pizza Hut experience ever. Do not order from this place. They arrived almost 2 hours late, they bullshit us when we called to ask about our order saying "oh it's going in the oven now." When it arrived it looked like it had fallen in the car and the driver just picked it up and put it back in the box. When we tried calling to speak to the manager (Maria) they kept hanging up on us. I cannot wait for corporate to call me back. This place has the worst customer service ever. They need a new manager.