Melyssa Mateo
Google
I had a very disappointing experience at this pizza place today. I placed my order online through their website, which directed me to Seamless. The confirmation said my order would be ready at a certain time, so I went to pick it up.
When I arrived, the restaurant had about 3 people waiting, I waited around but no one acknowledged me for several minutes. Eventually, one employee told me someone else was “taking care of me,” even though she had been standing at the counter the entire time without acknowledging me. I told the gentleman no no one is taking care of me yet he said yeah yeah she is. After more waiting, same employee finally said my pizza would be ready in five minutes.
I continued to wait, but nothing happened. Then, suddenly, they told me they never received my order at all and insisted I should have placed it directly with them. This was very frustrating because their own website had redirected me to Seamless. To make matters worse, I overheard the staff saying it would take another 30 minutes if they started the order now, and one of them even said, “If she doesn’t like it, refund her.” Umm excuse me?? How unprofessional is that ? Mind you this place is alright not even the best out there but I had promise my toddlers pizza and it was already 8pm! I said go ahead and refund me and I left. I know exactly what happened no one checked the iPad and didn’t see the order not to mention the gentleman was convinced the order came in through grub hub after I showed him PROOF on my email and text message! I had a text message that my order was ready. Either they gave my pizza to the wrong person or clearly these employees have no idea what they are doing. Another note this could have been avoided if I would have been addressed and welcomed from when i walked in. Truly a horrible experience!!! Definitely the new management neeeds a training
Overall, the lack of communication within employees, poor customer service, and complete disregard for my time was extremely disappointing. They didn’t even offer free garlic rolls or a free pizza!! I won’t be returning