Denisse A.
Yelp
We visited Pizzaiolo Primo on a Friday evening while in town from Miami, FL for a tournament. Our party had a reservation for 15 people, and we called ahead to ask if the restaurant could accommodate a few additional guests. We were told there were no guarantees but that the team would try their best.
Upon arrival--well before our reservation time--we were told rather curtly by the hostess that we had to wait outside until our exact reservation time. When we were finally seated upstairs at 7:30 PM, we encountered an extremely rude waitress named Michelle (as we were later informed). As I was passing by, she abruptly stated, "We can only do one check," and then immediately turned to a coworker to say she would not serve our table.
Thankfully, another waitress, Nicole, stepped in and was absolutely wonderful--professional, kind, and attentive throughout our meal. Unfortunately, Michelle continued to make the evening uncomfortable. She refused to assist in serving our food and made inappropriate comments about our table to coworkers at the bar. Toward the end of the evening, she even spoke rudely to the children in our group as they were walking by.
Overall, this behavior created an unwelcoming and uncomfortable atmosphere for our entire party. We were disappointed, especially given how much we had looked forward to dining there. We hope management addresses this issue so that future guests are treated with more respect and hospitality.