Farrah B.
Yelp
I was super excited to have a new option for low guilt fast food in the area and I followed a link to create an account and got a free burger. So I thought. When I arrived. The staff said nothing. No hi , hello, boo or blah.... only a condescending look of indifference. Regulars, i assume who entered received greetings and light banter. That should have been my cue to exit stage left, but I literally came here after work to try the food. Eventually, I was assisted after slightly raising a hand, requesting help.
The lady who came to the register reeeaaally friendly and by this time, I felt like an imposition.
A manager (I think) came to help with the promo in my new account. When I asked why the promo was different, the condescension returned.
Stunned, I stated no problem and waited fir the burger and fries I ordered. Then like there was a switch, he flipped back to this weird faux, politeness and offered a dipping sauce choice for my fries.
The burger was ok, bun was veerry buttery. It had this oddly artificial taste. I mind you, I prefer beyond, impossible and other alternative burgers. The fries were inedible..... cold, stiff, and the seasing tasted as if there was sugar in it. In retrospect, as my order was up, I noticed the rude lady asked her coworker to make new fries as she tossed out the other standing fries in that batch. Unbelievable. So you knowingly gave me old fries. I dared not ask for a replacement.
I finished my burger, cleaned up and left. $8 (after the promo) for a slightly under cooked burger and fries ending up in the garbage? No ma'am. No sir.
Telling your first time customer about this is New York tax and this is what you ordered, as if they are hard of hearing and understanding is beyond unprofessional. Despite the burger being mediocre in a city with great options for vegetarian and vegan food, the pretentiousness I experienced here was unwarranted and appalling. Never again.