Alan W.
Google
TL;DR - The restaurant has potential but our NYE experience left much to be desired.
We booked a pre-paid 2000 mxn p.p. set menu dinner for NYE for 20.30. Albeit arriving on time, we were forced to stand outside along with everyone else that had a reservation because the previous seating was running late. Not only were the greetings not warm and unapologetic, the only compensation we got for waiting outside for more than 30mins was literally 2 sips of wine. I did see that people before us got more, maybe up to 100ml, but as she poured for more and more people, the guests got less and less wine. For a Michelin guide restaurant offering a set menu dinner with such overwhelmingly good reviews, with us arriving punctually, that was not the level of service we were expecting. Maybe the fact that it was pre-paid, including the tip, didn't help but that had unfortunately set the tone of the evening.
After we were sat, we had to wait more than 15 mins for the amuse bouche to come and let's just say ma bouche was not amusée at all. It was a raw wilted shiso leaf wrapping some cheese and a small bunch of raw enoki. Coming from Asia myself it was the first time I had raw enoki ever in 30 years and now I understand there's a reason we don't serve that.
At this point, for 1 entire hour after our reservation started we had only had a bite of what felt like raw grass from the ground.
The rest of the courses were ... fine. They had good concepts but the execution was definitely not on par with our expectations, likely due to the amount of stress the kitchen was facing with the amount of people coming and poor time management of the seatings. The risotto was grainy instead of smooth, the duck was overcooked a bit and became chewy. The dessert was actually very nice but that alone could not save the night.
Having said all these, big shout out to our waitress (different from the one greeting us) because we could tell she really tried very hard to stay professional under stress and to make our experience as good as she could. This is the main reason why the rating is not lower.
All in all, I wish I had come to the restaurant for their normal menu for their normal performance because I see the potential and I see the photos and reviews of their normal stuff. Unfortunately, since we're just visiting, I have to judge it based on the night we actually dined there.