Ricardo A.
Yelp
Wow, I should've listened to the reviews on yelp and not come here after several other disappointing visits I decided to come back yet again and give them another chance. Well, I am finally leaving a review after yet ANOTHER disappointing visit.
Here's the issues for the owners reference in case they even care anymore since this is such a big chain now basically being ran by teenagers or 20 year olds.
Upon arrival and after joining the waitlist, I am greeted by yes another 19 year old (they are all swarming everywhere" not a single adult or over 25 anywhere to be seen, even the bartenders look like they just turned 21.
I am told is gonna be a few minutes before table is ready... 15 minutes later I'm sat after joining waitlist 25 minutes earlier so now I'm at 40 minutes of trying to get into this place.
I am sat in their outside area and not greeted by a waiter/waitress until 5 minutes later which felt more like 10 minutes, waited for waters for another 5 and to order another 5 minutes. No this is not Friday or Saturday, this is on a Sunday at 7pm... like come on...
Then we finally get a chance to order and we waited a total of 35 minutes, yes I'm not joking (family of 4). I get up to tell someone my waitress is MIA and tables around me are getting their food.
Finally some guy comes by and says, hey I'm so sorry apparently your waitress did not enter the order but they will expedite it right away... I'm like seriously..... another 15 minutes go by and finally food comes out and of course missing items. At this point I should just move into the restaurant and take a nap and get comfy, hours later I'm still here and now angry, overstuffed from eating so fast since I was starving and hating myself for not listening to the reviews and the people telling me how shitty this place is. We finally get the bill and no discount and no apology, then expected of course to tip the 18,20,25% minimum which I did because I'm not an asshole but come on man. This is ridiculous and why are the owners not giving a shit??!!!?
Well, yelp reviewers, I hear you now. I'm out pluckers and good luck with your shitty new place, maybe I'll give oak hill location a try since I do like your stupid wings .