Irena A.
Yelp
If you're considering coming here, especially with a big group, **PLEASE LISTEN TO THE BAD REVIEWS**!! We made the mistake of trying this place for an NFL draft party with high hopes, and it was a big, big mistake.
We called around 5:15 PM and were told there was no wait, so we headed over. We kept checking the website while otw, no wait, even by the time we arrived, the website still showed no waitlist. I walked in ahead of my group to check in, and was told by the host to add our name to the waitlist, despite the online system showing no wait at all. Apparently, "everyone came at the same time," and within two minutes, there was suddenly an hour-long wait. Strange and frustrating! Unfortunately, it was too late to go anywhere else, so we decided to stick it out.
That's when things went downhill further. Our server seemed inexperienced and disappeared for long stretches during our visit, leaving us without basic necessities like water and utensils for much of the night. Some of us don't eat wings, and we had to wait over 15 minutes to flag someone down just to get some utensils. Meanwhile, we noticed many employees standing around at the station, seemingly doing nothing, while our table piled up with trash and empty glasses. They didn't clean up until we flagged someone down to help, which felt disheartening.
As for the food, while the wings were a bit underwhelming, honestly, just mediocre, the cocktails were the true stars of the night! Kudos to the bartender for crafting drinks that absolutely saved the evening. Yup, drinks were the only thing we were actually enjoying tonight.
As for the draft party itself, what a disappointment! The microphone used by the host couldn't be heard beyond four tables from the stand, and what we were told would be a special prize event turned out to be nothing more than standard drink specials that weren't much cheaper than the regular menu. Less than half of the screens even showed the draft, which was the main reason we came. We were seated at a table with only one TV showing the draft, and half of our group had to turn around to see it.
To top it all off, the payment process was baffling. Despite spending a significant amount of money as a group, we weren't given a printed bill. With different couples and separate orders, it felt unprofessional to only see the total on the card machine without clarity on individual charges. This lack of attention to detail made the experience even worse.
The service was undeniably bad, some of the worst I've encountered in recent memory. If this establishment relies on guaranteed gratuity for large groups, it certainly didn't motivate the server to provide attentive service. This is not a place I would recommend, especially for a large group or special event. Save your money and go somewhere that values customer service.