Louisa M.
Yelp
I'm floored at the string of negative reviews for Plumpjack Winery! I have been a die-hard fan (and my hubby and I have been wine club members) for many years and it's still one of my favorite places to visit whenever I travel to Napa Valley (which is about 4 times per year).
Now that they've recently decided to become a reservation only winery, I would expect visitor experiences to become much more positive. In the past this was a drop-in spot and the cramped tasting room would sometimes become unbearably crowded, especially at the end of the day when the rowdy limo crowd would show up. I always would make a reservation but now you have to if you want to visit -- so take note! I feel this is a positive step for the better and should lead to more personal attention.
My preferred spot is at one of the comfy round tables on the shaded back patio. I appreciate that the tasting room staff knows this and always has us set up outside. My hubby loves to sip and swing in the oversized porch swing and the view of the golden hills and rows of lovingly tended vines is just fantastic. If you get a reservation in the late afternoon, you'll even be treated to the beginning of one of Napa's stellar sunsets!
The entrance to the property is beautiful too, with gorgeous dense landscaping. There's this laid back, almost bohemian vibe to the place that has always made me feel so relaxed and right at home. That's what's so puzzling about Plumpjack: the winery has such an easygoing, unhurried atmosphere, yet it tends to attract some elitist, designer brand loving, downright obnoxious wine snobs. My advice is if you're tasting next to some of those entitled know-it-alls and you didn't reserve a table, just move on down to the other end of the bar!
We have never had bad service at this winery, but we do have our favorite hosts. Savvy is THE very best at what she does; friendly, personable, well spoken and a true expert on the wines; we always, always try to book our experience with her. Even when she has been unavailable to host us, we've been taken care of by an equally wonderful staff member. Never once have I been talked down to or treated like anything less than a valued patron.
I love how we're treated like true VIPs. It means a lot to me, especially when we bring visitors to the winery. (We visited in June with my mom and aunt and we seriously had 5 star service). Whenever we are in town and walk in the doors, we get huge smiles and a hearty welcome like we are seeing old friends. I know this is part of the job and even if it is just for show, they've never once spoiled the illusion for me!
During my last visit (which was 2 days ago), I had a special request to try the new release of the Adaptation Cabernet (my weekly go-to wine that I've been drinking since its inaugural 2012 vintage, and one that I've purchased at least 5 or 6 cases of in total over the years). None was open in the tasting room but Savvy made it happen so we could sample it. That's fantastic customer service, and I greatly appreciated her go-getter attitude. (And of course we purchased half a case of the wine because it was as delicious as ever).
Although this is a solid five star Yelp review, I do need to point out what Plumpjack doesn't do well. The biggest negative here is something that I just can't sugar coat: it's expensive, folks. The wines are not cheap and the tasting fee has now ballooned to $65 per person (I remember the days when it was $15 and that was considered pricey)! As with all of the Plumpjack Group properties (including CADE and Odette), your tasting fee is NONREFUNDABLE even if you purchase wine. Yes, it rubbed me the wrong way when, years ago, I purchased a case of $100 per bottle wine and I was still charged a tasting fee -- and that's honestly something I will never forget. But just know this going in and you won't get a credit card surprise. I would really, really like to ask these wineries to reconsider their policy on refusing to waive the very expensive tasting fee even with a purchase, but it is what it is. Those of us who are wine club members receive complimentary tastings which is wonderful (but we DO pay a fee just to be a member of the wine club).
A few more huge positives: They have handicap accessible, gender neutral restrooms. If you like shopping, there's a cute little gift shop on site that sells some beautiful wine country related goods. And while they only occasionally have wines from the other related wineries on the tasting menu, you can almost always purchase any wines from the CADE and Odette portfolio too.
I'm a firm believer in the old adage that you get what you pay for, and Plumpjack wines are consistently of a very high quality. They craft a fabulous chardonnay but the majority of the wines are very big, very bold reds. This is not the place to come if you are into very light wines or white wines. If you are into huge Napa wines that will instantly make an impression, this is your place!